Career Paths and Development
We are committed to providing development opportunities to all staff at The Greater. We recognise that our future success lies in our people and their ability to excel and move the organisation forward.
In addition to receiving structured induction and position specific training we offer a range of initiatives designed to develop our people and prepare them for further advancement. Some of these include:
- Certificate III in Financial Services
- Advanced Diploma in Business Management
- Individual Development Plans
- Accredited Programs (both internal and external)
This structure supports a diverse variety of career opportunities which are available due to the extensive geographic positioning of our branches and multi role opportunities in Head Office, located in Newcastle NSW. Career opportunities exist in the following areas:
Branch Member Service Officers
Member Service Officer
This frontline role is vital to ensure our members receive friendly personalised service, and in achieving our mission in being the most 'customer focused' financial institution in Australia. Our Member Service Officers assist with a range of services from simple deposits and withdrawals to aligning the needs of individual members to the diverse range of products and services the Greater has to offer.
Casual Relief Team
Our Casual Relief Team provides ongoing support to our various branches, covering for sick, annual, long service and miscellaneous leave. This role offers flexible working hours, working within your local area and the opportunity to converse with a wide range of people. Ideally we seek candidates who are flexible, reliable and will relish the opportunity to connect with our valued members.
Ideally candidates will be available at least 3 days a week plus every second Saturday. It is essential that applicants have a valid driver's licence and their own transport. Please note that this is a casual role and regular weekly hours cannot be guaranteed. To register your interest for future casual relief opportunities, please complete an application for Expressions of Interest.
Branch Lending & Management
Branch Supervisor
Branch Supervisors lead, coach and mentor the frontline branch staff to ensure an efficient and effective work environment is maintained. The Branch Supervisor also plays an active role to assist the Branch Manager with particular emphasis on the functional area of lending and business development.
Branch Manager
Branch Managers provide personal, home loan and business banking solutions to our members as well as establishing and maintaining business and community relationships within their local area. They are responsible for the efficient and effective operation of the branch and the development and coaching of the staff.
Loans Services
Our centralised Loans Department is responsible in supporting the branch network to ensure our members loans are assessed and processed within the required timeframes. Within the department, we have various full time and part time positions in loan assessment, contracts, administration, settlements and securities.
Our Information Technology Department assists the organisation to provide fast and efficient services to our members and consists of the following functional areas:
IT Support Helpdesk
IT Support Technicians are on hand to support our employees with any hardware or, software enquiries as well as the roll out of new software, hardware and related systems.
Programming & Analysis
Programming and Analysis design new and maintain existing financial and informational software applications thus enabling the Greater to provide efficient services to internal stakeholders and Greater members.
IT Infrastructure
IT infrastructure ensure the efficient and effective management of Greater IT systems, assess existing architecture, prepare specifications and test for new designs, as well as data protection and backup.
Call Centre
Our state of the art Call Centre assists members with a wide range of enquiries to ensure our members speak to a 'real person' who can answer their questions and provide practical solutions. Our Call Centre consists of the following functional areas:
Inbound Customer Service
Customer Service Consultants assist our members with any enquiry ranging from internet and phone banking to specific product information ensuring their needs are met in a timely manner. Our Customer Service Consultants also act as a help line to support our Branch employees.
Inbound Loan Assistance
Loan Consultants assist our members with any query relating to a new or existing loan and are able to complete an initial assessment over the phone or can arrange an appointment with a Branch Manager or Mobile Lender.
Business Retention Outbound
Business Retention communicate directly with our members via phone to seek their feedback in relation to the services provided by the Greater as well as support current members with loan products. The feedback obtained serves as an important tool in our continual improvement philosophy.
Insurances
The Greater provides a range of competitive insurance products via Allianz Insurance. Our insurance officers take inbound enquiries and also contact our members directly to discuss the competitive products on offer.
Advertising & Marketing
Marketing and Advertising coordinate public relations, press and media advertising, brand image, marketing campaigns and associated analysis, and liaise closely with our community partners.
Legal & Compliance
Legal and Compliance ensure the Greater meets its statutory and legislative requirements and assists employees from across the organisation with compliance related information and advice.
Transactional Services
Ensures smooth processing of back office banking functions to ensure our members receive a fast and effective service in their everyday banking needs. This area consists of card services, cheque processing and payment processing.
Project Management
Our Project Management team are responsible for managing strategic projects within a framework to maximise organisational efficiency and effective change management.
Property Services
Property Services coordinate property maintenance, refurbishments, leases, purchasing and contracts management.
Business Banking
Our Business Banking department manage a wide range of portfolios and provide support to the branch network to ensure we offer competitive tailored banking products and services to our members.
Corporate Risk and Security
Corporate Risk and Security, implement, coordinate and monitor risk management and fraud prevention strategies and maintain branch security systems. Accounts control monitor loans in arrears and overdrawn savings.
Finance
Finance provide information relating to budgeting, forecasting and management reporting to ensure the Greater meets our statutory reporting requirements. Our accounts support team are responsible for accounts payable and reconciliation.
Human Resources
Human Resources Department consists of the following functional areas:
Learning & Development
Learning & Development assist our employees by providing a range of customised development programs to assist the organisation and its employees to reach their full potential and attain their career goals.
General Human Resources
Our generalist Human Resources Team covers a broad spectrum of areas including recruitment, industrial relations, OH&S, employee performance, incentives and strategic planning.
Payroll
Payroll manages a weekly payroll for over 750 employees and provides advice and assistance relating to employee entitlements.
