Your Privacy

PRIVACY POLICY STATEMENT
GREATER BUILDING SOCIETY LTD
(ABN 88 087 651 956)

At The Greater we value our customers and their privacy.   We are very committed to keeping your personal information confidential.  As part of our commitment we comply with the ‘National Privacy Principles’ as set out in Schedule 3 of the Privacy Act 1988 (Cth).

This Privacy Policy Statement will explain how we manage your personal information.

Information Collection

We only collect information that we need to provide you with a product or facility that you have asked for.  This information includes your name, contact details (like telephone number and postal address), date of birth, tax file number (if you decide to provide it) and transactional information about the use of the product or service. 

In the case of a loan application, we will also need to collect and hold information about your financial position and information obtained from an insurer of your mortgage and credit checks, but only if you authorise us to do so.

The only personal information which we collect about you when you use our website (greater.com.au) is what you tell us about yourself, for example, by completing an online form such as a loan application or sending us an email.  When completing an online form, a small data file known as a “cookie” is written to your hard drive to help the website customise the pages you request.  The cookie is deleted once you close the browser or end the session.  When using our Internet Banking site, a cookie is used to help the system ensure your session security.  This cookie is removed when the session ends or you close the browser. 

We also use cookies to collect anonymous traffic data on our website.  This helps us to determine viewing trends, like the number of people who visit our site, the pages that they find the most interesting and the time and duration of their visit.

In addition, we may transmit web site usage information about our site visitors to third party ad servers for the purpose of targeting our Internet banner advertisements on other sites.  To do this, we use Web beacons and cookies provided by our third party ad servers on our site.  The information that is collected and logged on our behalf through this technology is not personally identifiable to our third party ad servers and we do not capture or transmit any web site usage information that can personally identify you.

We may also use cookies to tell you about things that may be relevant to your interests.  You are able to opt out of the interest based cookies at any time.

The Greater currently use Google cookies to serve adverts to its visitors across the Google Content Network.  For more information about this and to opt out of this advertising, please click here:

https://www.google.com/settings/ads/onweb

Use and Disclosure

• We collect and use your personal information for the primary purpose of: Administering, monitoring, assessing and managing the product or service you have with us
• Internal accounting and administration
• Providing you with information about other products and services offered by us or a related company of the Society
• Complying with regulatory requirements
• Managing our relationship with you.

We may also disclose your personal information to external organisations who provide services to us, such as the organisation who looks after our mailing functions. This information remains the property of The Greater and the external service provider will be subject to strict confidentiality and non-disclosure obligations.

We may disclose your personal information if, for example:

• You have given us your permission or implied consent to disclose the information
• The disclosure is required by law (e.g. under a court order or subpoena or a law that allows a Government agency, such as the Australian Taxation Office, to demand that we disclose information about your account)
• The disclosure is permitted or authorised by law (e.g. under the Privacy Act 1988) 
• We need to protect our interest (e.g. in legal proceedings to which we are a party)
• The disclosure is required in the public interest (e.g. the prevention, detection, investigation or remedying of seriously improper conduct).

We will not disclose names and addresses to third parties for the sole purpose of enabling them to directly market their products and services to you.
If you do not wish to receive direct marketing information from us, please tell us by calling 1300 651 400 or visit one of our branches.

Data Quality and Security

We will take reasonable precautions:

• To put in place security measures to keep your information secure and protect it from loss and misuse and from unauthorised access, modification and disclosure; and To destroy or permanently de-identify personal information it is no longer needed for any purpose for which the information may be used or disclosed. 

Access to and correction of your Personal Information

You can ask us to provide you with access to your personal information. We may charge a fee for requests for a large amount of information that is not currently in use and may require additional time before a response can be given.

In some cases, we are entitled under the National Privacy Principles to refuse to give you access to your personal information. This includes but is not limited to circumstances where giving you access would prejudice negotiations we are having with you, prejudice investigations of unlawful activity or prejudice activities carried out by, a law enforcement agency or providing access would have an unreasonable impact upon the privacy of another individual.

There are certain types of information that cannot be provided to you.

We will take reasonable precautions to make sure that the personal information we collect and use is accurate, complete and up-to date. If you can establish that the personal information we hold about you is not accurate, complete and up-to-date, will we take reasonable steps to correct it.

Changes to this Privacy Policy Statement

We may change this Privacy Policy Statement from time to time, but will remain bound by any legislative requirements. If we make changes we will notify you about the changes to this Statement by posting an updated version on our website (greater.com.au).

More Information

For more information about the way we manage your personal information, to access your personal information or to make a complaint please contact us.

Phone: 1300 651 400 from 8.00am - 5.30pm Monday to Friday or 8.00am - 1.00pm on Saturday.
Email: webenquiry@greater.com.au
Fax: 02 4921 9112