Fraud and Security

"But I didn't buy that! I have never even been to Malaysia"

There are a number of ways credit/debit card fraudsters can take over your accounts including:

  1. Cards can be intercepted in transit whilst being sent to you.
  2. When your card is lost or stolen and used by a third party to purchase goods.
  3. When your card is used with an accompanying PIN (Personal Identification Number) to remove cash from the account.

Cards can also be reproduced in order to use the credit balance or obtain financial advantage. This creation and/or alteration of a credit/debit card occur when the information contained on the magnetic strip is reproduced. This fraud is also known as 'skimming'.

By adhering to the following, you can assist in protecting your credit/debit cards:

  • Memorise your Personal Identification Number (PIN). Don't use the same PIN for all your cards, and don't choose your birth date or other easily identifiable number that might be on something else in your wallet or purse.
  • Check statements and call your provider immediately if you see anything suspicious on your bill. You could help us uncover fraud - and save yourself from paying unauthorised charges.
  • Do not let your credit/debit cards out of your sight at anytime - for example, at a restaurant - go with the card.
  • Card fraud is not limited to Australia and you should be even more vigilant when travelling overseas - credit card skimming is an international crime.
  • Always sign your cards in ink as soon as you receive them.
  • Keep track of when new and reissued cards should arrive, and call the card issuer if they don't come on time.
  • Make sure your mail box is secure, and that only you or authorised people have access to it.
  • Tear up all credit card receipts and pre-approved card offers into small pieces before you throw them away. Keep your billing statements in a safe place.
  • When you use your cards online, make sure you are using a secure website. Look for a small key or lock symbol at the bottom right of your browsers window.
  • Never give your card number to strangers or telemarketers who call you on the phone. Don't give your card number unless you initiated the call.

If in Doubt - Don't

If your card is lost or stolen call the Greater Building Society on 1300 651400, or if out of business hours call 1800 800 521

If a Visa card is lost or stolen outside Australia contact the Visa Global Customer Assistance Service (GCAS) pertaining to that country. Visa will generally issue a replacement card within 24 hours. A directory of Visa GCAS overseas phone numbers pertaining to your location or intended destination can be found at Visa Australia.