Terms & Conditions
1. IMPORTANT GENERAL FEATURES
a. The Greater Building Society (Greater) ABN 88 087 651 956 is offering Reward Points (Triangles) to Customers who take out particular loan products which qualify for Reward Points. These Triangles can be redeemed for selected free holiday accommodation, airfares, domestic & international accommodation and/or packages (collectively the Holiday Rewards as detailed within the current Greater Getaways Directory (the Directory) and on the website - www.greater.com.au/getaways).
b. The promotion is designed and administrated by Hunter Travel Group Pty Ltd (Hunter Travel Group) ABN 39 183 096 957.
c. Triangles automatically expire on the anniversary date two (2) years from the date of issue.
d. Triangles cannot be redeemed for cash.
e. Unused Triangles will be cancelled if the Customer discharges the qualifying loan.
f. Neither Hunter Travel Group nor Greater shall, to the extent permitted by law, be liable for any loss, damage (including indirect or consequential) or injury (including personal injury) whatsoever suffered as a result of accepting the Reward Points.
g. These Terms and Conditions are correct at the time of print however Greater and Hunter Travel Group reserve the right to alter them at any time without notice.
h. The details of the rewards as set out in the Directory are valid for rewards booked and taken between 1 April 2008 and 31 March 2009.
i. The Directory outlines Holiday Rewards available and is correct at time of going to print. Accommodation houses, hotels, resorts, activities, tours, vehicle hire, flights and international packages described in the Directory are based upon information provided by that provider (Supplier). Greater and Hunter Travel Group reserve the right to make alterations to any details at any time without notice and all packages and accommodation are subject to change.
j. All Holiday Rewards are subject to availability.
k. Travel insurance is not included with any international or domestic travel. Greater and Hunter Travel Group strongly urge Customers to seek advice on obtaining insurance. Customers can discuss this with a Hunter Travel Group consultant at the time of making a reservation.
l. Customers may choose a combination of Holiday Rewards at different locations throughout the redemption period.
2. TRIANGLE REDEMPTION
a. To redeem Triangles, the Holiday Rewards must be booked and taken within the two-year automatic expiry period. Holidays Rewards cannot be taken where the booking occurs after the expiry of the Triangles.
b. Where multiple allocations of Triangles have occurred,Triangles will be redeemed by using the oldest outstanding Triangles until the required number of Triangles is achieved.
c. Accommodation within Australia, as set out in the Directory, is quoted at a Triangles per room rate, on a twin share basis, in a standard room, on a one-night stay rate - unless otherwise stated. For variances i.e. single travellers, family room requirements, additional people etc there may be an increase, or difference in the number of Triangles required. Customers must check their specific requirements when making any reservation.
d. The prices set out in the brochure may not include taxes (including but not limited to GST), airport charges or like duties, taxes or imposts. Such charges will be advised to you once you have made a booking with us and we have confirmed the booking with the relevant third party provider. Such charges are subject to change without notice.
e. International packages, unless otherwise indicated, are quoted in the Directory on a per room per couple basis and include accommodation and some meals (if specified). For variances i.e. single travellers, family room requirements, additional people, variations to the length of accommodation included in quoted packages etc there may be an increase or difference in the number of Triangles required.
f. International package Triangles are subject to hotel seasonality surcharges, availability and price increases. Customers must check these items before making any reservation.
g. Due to variations in rates due to seasonal factors, Customers are reminded to check the Directory and with Hunter Travel Group for confirmation of the Triangle rate applicable to the date and time of their intended travel plans. All rates are subject to change without notice.
h. Transport to and from accommodation and/or activities, meals and all other ancillary costs, unless otherwise stated in the Directory, are the responsibility of the Customer.
i. Unused Triangles have no monetary or surrender value.
3. DOMESTIC BOOKINGS
a. Hunter Travel Group must receive domestic booking requests at least five (5) working days prior to the first date of travel.
b. Customers must phone, fax or email Hunter Travel Group directly to redeem their Triangles and book Holiday Rewards. Full details of the booking procedure can be found at the front of the Directory.
c. All names of passengers travelling must be advised at the time of booking. ONCE BOOKING IS CONFIRMED
d. Once the Customers domestic booking is confirmed the Customer will be contacted either by email, phone or fax and advised of the booking confirmation. Hunter Travel Group will then post the service vouchers to the Customer. The vouchers will be required upon check in and will cover the cost of the service being used (including GST).Vouchers are not transferable. AMENDMENTS
e. Hunter Travel Group will assist with all bookings and booking amendments. The first amendment after confirmation of booking is free. Subsequent amendments thereafter will be at a fee of 10 Triangles per booking, with any additional charges being passed onto the Customer.
4. DOMESTIC CANCELLATIONS
a. Customers will be advised of domestic supplier cancellation fees at the time of cancelling the booking.
b. If a Customer wishes to cancel a domestic booking they must phone Hunter Travel Group and advise of the cancellation as a matter of urgency as cancellation fees increase in the final 72 hours prior to the service being provided. Specific cancellation fees will be advised at this time.
c. If a Customer wishes to cancel a domestic booking inside 72 hours, it will result in a 100% cancellation fee.
d. Hunter Travel Group will charge the cancelling Customer a minimum of 10 Triangles for all cancelled bookings and any related fees from hotels or travel Suppliers.
e. Domestic peak periods will incur a higher cancellation fee, anywhere up to 100%. Peak periods include but are not limited to: Long Weekends, Public Holidays, and School Holidays including the Christmas/New Year period from 15 December to 15 January.
f. Any applicable refund of Triangles after the booking has been cancelled will not be processed until Hunter Travel Group receives the service vouchers at PO Box 189, HRMC NSW 2310.The Customer is responsible for delivering the service vouchers to Hunter Travel Group.
g. No refund will be given on unused services. CORRECT SPELLING OF NAMES
h. Please check and ensure that the names you are using to make a booking with Hunter Travel Group are exactly as per your identification.
i. Any name, initial or spelling changes may incur a fee of 10 Triangles per person, per change on domestic bookings. FREQUENT FLYER / REWARD POINTS
j. Frequent Flyer / Reward Points may or may not accrue points. The decision rests with the Supplier and is not the responsibility of Hunter Travel Group or the Greater.
5. INTERNATIONAL BOOKINGS
a. Hunter Travel Group must receive International booking requests at least fourteen (14) working days prior to the first date of travel.
b. Customers must phone, fax or email Hunter Travel Group directly to redeem their Triangles and book Holiday Rewards. Full details of the booking procedure can be found at the back of this Directory.
c. All names of passengers travelling must be advised at the time of booking.
d. Customers will be responsible for obtaining all passport, visa and health information required.
e. Customers will be responsible for satisfying all conditions (if any) required in respect of any of the products and services booked.
f. Unless otherwise expressly stated, prices do not include visa and passport costs, travel insurance, vaccination and medical expenses, excess baggage, airport departure taxes, laundry, postage, phone calls, fax/email charges, beverages, items of a personal nature, tips and meals not specifically included on the itinerary. Customers are responsible for these charges in addition to any other charges in relation to the arrangements/booking.
g. Customers must hold a current passport with a minimum of 6 months validity. YOUR WARRANTIES
h. The Customer hereby warrants that prior to making any booking, they have familiarised themself with any health or visa requirements that may be applicable in the areas that they intend visiting, or alternatively they have familiarised themself with the health, financial, religious, political and/or other requirements including any department of foreign affairs travel warnings or recommendations in respect of any of the arrangements described in the itinerary and required pursuant to the proposed booking.
i. The Customer remains responsible for all entry, exit, health and other documents required by law, regulations, orders, demands or requirements of the countries visited or transited.
j. The Customer shall carry a valid passport at all times.
k. Hunter Travel Group or the Greater are not responsible for any passport, visa and vaccination requirements. Hunter Travel Group or the Greater are not liable for any loss or expense due to the Customers failure to comply with these requirements.
l. The Customer accepts that they may be travelling through areas of political or climatic instability, high altitude or remote areas without proper medical services.The Customer accepts all risks there to. ONCE BOOKING IS CONFIRMED
m. Once the Customers International booking is confirmed the Customer will be sent a cover letter advising that their booking has been confirmed. It will include an itinerary, a disclaimer, and taxes to be pre-paid to Hunter Travel Group. Documents will be sent to the Customer 14 days prior to departure.
6. INTERNATIONAL CANCELLATIONS
a. Customers who cancel an International booking more than 30 days prior to departure will be charged 20 Triangles per booking and any related cancellation fees from airlines and hotels.
b. Customers who cancel fewer than 30 days prior to departure will be charged up to 100% of the holiday cost, including all airfare cancellation penalties and not less than 100 Triangles per booking. Customers are advised to confirm the cancellation fees with the Hunter Travel Group travel consultant when booking.
c. A Refund of Triangles after a booking has been cancelled will not be processed until Hunter Travel Group receives the service vouchers at PO Box 189, HRMC NSW 2310. The Customer is responsible for delivering the service vouchers to Hunter Travel Group.
d. No refund will be given on unused services. CORRECT SPELLING OF NAMES / PASSPORT CHECKS
e. Please check and ensure that the names you are using to make a booking with Hunter Travel Group are exactly as per your Passport.
f. Any name, initial or spelling changes will incur a fee. You will be advised the fee at the time of making changes. FREQUENT FLYER / REWARD POINTS
g. Frequent Flyer / Reward Points may or may not accrue points. The decision rests with the supplier and is not the responsibility of Hunter Travel Group or the Greater.
7. GENERAL HOTEL DESCRIPTIONS
a. Hotel descriptions featured are based on current information provided by hotel guides.
b. Any facilities shown as included are subject to change at any time without notice. If Customers have specific requirements, these must be specified to your Hunter Travel Group travel consultant at the time of booking.
c. Hotel room photographs may not be specific to actual room occupied. ROOM BEDDING GUIDE
d. Prices in this Directory are based on existing bedding in the room.
e. Requests for particular arrangements must be made at the time of booking, eg.Twin share, double bed. While Hunter Travel Group will make every effort to assist, these requests are subject to availability and cannot be guaranteed.
f. When a Triple Room is booked, this is usually based on existing bedding, which means in some cases adults will have to share the same bed. Three separate beds are not always provided.
g. The Bedding Guide is provided purely as a guide. It is subject to change at any time without notice.
8.VEHICLE RENTAL
a. All drivers must be over 25 years of age. Drivers must have a valid credit card to make a booking.
b. Specific vehicle models cannot be reserved. Any vehicle within the same category type may be supplied.
c. All additional charges relating to vehicle rental must be paid directly to the rental company at the time of vehicle collection. This may include items such as bonds, fuel, one-way fees if applicable, fees for additional drivers, optional coverage such as Personal Accident Insurance, Personal Effects Insurance and Liability Insurance supplement.
d. There is no refund of any unused period of rental. Vehicles cancelled two days or fewer prior to commencement of the rental will be charged a cancellation fee of 100% of the rental vehicle.
9. LOCAL TOURS / SIGHTSEEING SERVICES
a. Local tours and sightseeing services are provided by selected local transportation companies. Companies providing local ground services are subject to change without notice.
10. RESERVATIONS, FURTHER INFORMATION & ENQUIRIES
To (i) make, vary or cancel your reservation; (ii) enquire about variances to quoted triangles per service (in the Directory or on the website), seasonal rates, cancellation fees; or (iii)obtain other information referred to above or otherwise enquire about utilising your Triangles Please contact Hunter Travel Group: By telephone on: 1300 656 556; or in writing to: Hunter Travel Group, PO Box 189, HRMC NSW 2310 b. If you have any queries regarding the operation of this promotion please write to Greater Building Society, PO Box 173, Hamilton NSW 2303.