Internet Banking FAQs

Internet Banking FAQ

Terms and conditions apply to use Greater's Internet Banking service.

Internet Banking Third Party Transfer Threshold

How does it work?

Whenever the daily total of a third party transfer on any account exceeds $1000.00, an additional Access Code will be required to process your transaction. If you have provided us with your mobile phone number, the additional Access Code will be sent via SMS. If you have not lodged a mobile phone number, simply contact our Customer Service Centre on 1300 651 400 (Mon - Fri 8:00 am to 5:30 pm and Sat 8:00 am to 1:00 pm) to obtain your additional Access Code.

What if I enter an incorrect Access code?

If you enter an incorrect Access Code 3 times you will be locked out of Internet Banking. You will need to contact our Customer Service Centre on 1300 651 400 (Mon - Fri 8:00 am to 5:30 pm and Sat 8:00 am to 1:00 pm) to unblock your access.

How do I lodge my mobile phone number with the Greater?

You can call our Customer Service Centre on 1300 651 400 or call into one of our branches.

How long will it take for the SMS message to get to me?
Depending on your carrier and location, the SMS will take between 20 and 60 seconds to reach your mobile phone.
What if my mobile phone is out of range?

Contact our Customer Service Centre on 1300 651 400 (Mon - Fri 8:00 am to 5:30 pm and Sat 8:00am to 1:00pm) once you have been identified our staff will give you the Access Code.

What if I have several third party transfers to make that exceed the $1000.00 threshold?
If you have several third party payments to complete in any one Internet Banking session, we would suggest you create a batch and process all the transactions as one payment. To create a batch, please see the questions below… "How do I make a batch payment?" templates.
What fees and charges apply to Internet Banking?

Our Internet Banking service is completely free of fees and charges. This includes BPAY® transactions and manual transfers made to Greater accounts or accounts at other financial institutions.

How do I make a batch payment?

You can make deposits into the multiple third party accounts by the batch payment option. This method of transferring funds is particularly useful for employers wishing to pay their employees. Greater accounts will be credited within minutes of the batch being posted; accounts at other financial institutions will be credited the next business day if the batch is posted before 5:00 pm.

To use the Batch Pay option, Select from the Account Summary Screen the OTHER SERVICES tab and then BATCH PAY. At this point there are 2 methods of updating a batch payment file:

  1. Import: The import option should be used by clients who have a valid Cemtex formatted file that can be imported directly into Internet Banking. Select the IMPORT tab and enter either the path/filename to be updated or BROWSE your computer (or network) to select the file. Choose the UPLOAD option. The file details will be displayed in a window, verify that you have uploaded the correct file by reviewing the Total Payments amounts. You can also modify, delete or cancel individual payments. Select the Process Batch button. Choose which Greater account to debit from the Select Account Drop down list. The account you choose must have a balance of 'cleared funds' greater than the total of the file. You can change the date the transactions will be updated in the Process Payment On field. If you leave the date as today's date the transactions will update immediately. Select the Post Batch button. Select the Proceed button. A summary of the updated transactions will appear with the option of returning to the Batches screen or printing the details of the file you have just updated.
  2. Templates: Allows you to create a file manually. Left click on New Batch. Enter the Organisation Name and Description. The Organisation name can be any identifier e.g. your name or company name) The Description can be any identifier e.g. GBS payments. Select Save. Select Add Payee. Enter the relevant details and select either Save and Add Another or Save and Close. Select Process Batch. Select the account number to be debited from the Select Account drop down list. You can change the date the transactions will be updated in the Process Payment On field. If you leave the date as today's date the transactions will be updated immediately. Select Post Batch. Select Proceed. A summary of the updated transactions will appear with the options of returning to the Batches screen or printing the details of the file you have just updated.

For Greater members that are using Accounting software you may also require the following details:

  • Bank Code: GBS
  • Direct Entry User ID: 045575
How do I transfer money to a third party?

You can transfer money to accounts held at other institutions or to other Greater accounts. Select the PAY PAYEES tab beside the account that you wish to transfer money from, then select the account you wish to deposit money into from your list of registered 3rd Party Accounts. Enter the amount and press PROCESS. Confirm the details of the transfer by selecting YES or select NO to edit the amount. Please record the reference number in case you wish to refer the transaction to us some time in the future. NOTE: the amount transferred must be at least $1.00 less than the AVAILABLE BALANCE and the third party account must be registered with us before you can initiate the transaction. Please see 'registering a third party account'.

Can I make payments to a credit card via Internet Banking?

Yes, you can make credit card payments using BPAY®. You will be prompted for a Biller Code and Reference Number that can be located on your credit card statement.

How soon are funds received in the accounts I transfer to?

If you are transferring funds to a Greater account, the transfer is processed immediately.

If payments to another financial institution are completed by 5:00pm on a business day they will be received by 9:00am the following business day. Payments completed after 5:00pm or on a non-business day will be received by 9:00am on the day after the next complete business day.

What does it mean when my access to Internet Banking is blocked?
It generally means that you have entered the incorrect Access Code 3 times in one Internet Banking session. Call us on 1300 651 400 during business hours or email us webenquiry@greater.com.au and we will unblock the account for you, provided you can quote the correct Access Code. Otherwise we will arrange for a new access code to be mailed to you.
How do I transfer money between my Greater accounts?

Select the TRANSFER FROM tab beside the account that you wish to transfer money from, then select the TRANSFER TO tab beside the account you wish to deposit money into. Enter the amount and press PROCESS TRANSFER. Confirm the details of the transfer by selecting YES or select NO to edit the amount. Please record the reference number in case you wish to refer the transaction to us some time in the future. NOTE: the amount of the transfer must be at least $1.00 less than the AVAILABLE BALANCE.

How do I stop a periodic "pay payee's" transaction?

Select PAY PAYEES of the account number that the debit is to be processed from. Left click on PENDING, left click on the line that details the transaction description that you want to stop, left click DELETE then left click on YES. This will permanently delete this transaction.

What if all my accounts are not listed on the Account Summary page?

Your first 8 accounts are listed in the first summary screen. To view more accounts, click on the 'down arrow' at the bottom right corner of the screen.

Contact our Customer Service Department on 1300 651 400 during business hours or email us at webenquiry@greater.com.au, quote your Customer ID Number and the details of the account number/s not listed. Your Internet Banking details will be adjusted as soon as possible.

Why does my Internet Banking session time out?

Time limits have been included as a security measure for your protection. If your session remains idle for 10 minutes and a transaction is not completed within 30 seconds or if your session exceeds the maximum session time of 20 minutes you will automatically be logged out.

How secure is Internet Banking with the Greater?

We use some of the most up-to-date security features available on our Internet Banking site. Some features include 128-bit encryption and unique Access Codes. A reference number is also provided as a receipt of each transaction you perform.

Please ensure the following security procedures are adhered to.

  • If you use a computer for financial transactions in public places and Internet cafes, do not respond if you are prompted to save your logon details.
  • Do not disclose your PIN or personal information to other people. Change your Access Code frequently and use Access Codes that are hard to guess.
  • Do not accept links or redirections from other websites or email for the purpose of logging onto Internet Banking. Ensure you have anti-virus and personal firewall software installed and up-to-date.
  • Look for the SSL encrypted connection, indicated as https:// and a padlock. The Greater's web details will be listed in the 'issued to' section of the digital certificate.
  • We will NEVER email you requesting you confirm your logon details. If you receive an email purporting to be from the Greater please contact us ASAP.
  • We will NEVER prompt you to enter your 'card' or 'account number' details. If you are prompted to enter such details please contact us ASAP.
  • When logged onto Internet Banking, do not leave your computer unattended as unauthorised people might conduct financial transactions on your accounts without permission. When you have finished, always log out.
What should I do if I have forgotten my access code or it has expired?

Contact our Customer Service Centre on 1300 651 400 or email us at webenquiry@greater.com.au and we will arrange to have a new one sent to you in the mail.

How do I change my ACCESS CODE?

You can change your access code anytime, either on the initial logon screen or by selecting the OTHER SERVICES tab.