Internet Banking FAQs

Internet Banking FAQ

Terms and conditions apply to use Greater's Internet Banking service.

How does Third Party Transfer Threshold work?
Whenever the daily total of a third party transfer (including BPAY®) on any account exceeds the daily threshold, an additional one time password will be required to process your transaction. If you have provided us with your mobile phone number, the additional password will be sent via SMS. If you have not lodged a mobile phone number, simply contact our Customer Service Centre on 1300 651 400 (Mon - Fri 8:00 am to 5:30 pm and Sat 8:00 am to 1:00 pm) to obtain your additional pasword.
What if I enter an incorrect Password?
If you enter an incorrect Password 3 times you will be locked out of Internet Banking. You will need to contact our Customer Service Centre on 1300 651 400 (Mon - Fri 8:00 am to 5:30 pm and Sat 8:00 am to 1:00 pm) to unblock your access.
How do I lodge my mobile phone number with the Greater?

You can call our Customer Service Centre on 1300 651 400 or call into one of our branches.

How long will it take for the SMS message to get to me?
Depending on your carrier and location, the SMS will take between 20 and 60 seconds to reach your mobile phone.
What if my mobile phone is out of range?
Contact our Customer Service Centre on 1300 651 400 (Mon - Fri 8:00 am to 5:30 pm and Sat 8:00am to 1:00pm) once you have been identified our staff will give you the Password.
What if I have several third party transfers to make that exceed the daily threshold?
If you have several third party payments to complete in any one Internet Banking session, we would suggest you create a batch and process all the transactions as one payment. Click here for more information.
What fees and charges apply to Internet Banking?

Our Internet Banking service is completely free of fees and charges. This includes BPAY® transactions and manual transfers made to Greater accounts or accounts at other financial institutions.

How do I make a batch payment?

You can make deposits into the multiple third party accounts by the batch payment option. This method of transferring funds is particularly useful for employers wishing to pay their employees. Greater accounts will be credited within minutes of the batch being posted; accounts at other financial institutions will be credited the next business day if the batch is posted before 5:00 pm.

For Greater members that are using Accounting software you may also require the following details:

  • Bank Code: GBS
  • Direct Entry User ID: 045575

Click here for more information.

How do I transfer money to a third party?
You can transfer money to accounts held at other institutions or to other Greater accounts. Select the Transfer Money option from the menu  NOTE: the amount transferred must be at least $1.00 less than the AVAILABLE BALANCE. Please see "add a payee".
Can I make payments to a credit card via Internet Banking?

Yes, you can make credit card payments using BPAY®. You will be prompted for a Biller Code and Reference Number that can be located on your credit card statement.

How soon are funds received in the accounts I transfer to?

If you are transferring funds to a Greater account, the transfer is processed immediately.

If payments to another financial institution are completed by 5:00pm on a business day they will be received by 9:00am the following business day. Payments completed after 5:00pm or on a non-business day will be received by 9:00am on the day after the next complete business day.

What does it mean when my access to Internet Banking is blocked?
It generally means that you have entered the incorrect Password 3 times in one Internet Banking session. Call us on 1300 651 400 during business hours or attend your local branch and we will unblock the account for you. We can issue a new password if required.
How do I transfer money between my Greater accounts?

Select the Transfer Money option from the menu. If you select 'Transfer money between my accounts', the 'From Account' list will display those accounts that allow you to transfer money out of them. Select an account to continue. If you hold a Greater 'Online Account' with a linked account held at another financial institution, this linked account will also appear in the 'From Account' list. Based on your selection the 'To Account' list will be populated with those accounts that can have funds transferred into them from the selected 'From account'.

To make the transfer, specify an amount and click on the 'Continue' button. You will be presented with details of the transfer for you to confirm. Click 'Change' if you want to change the details, 'Cancel' to cancel the transfer completely and 'Confirm' to proceed with the transfer.

If the transfer is processed succesfully you will be displayed a receipt page informing you that the transfer was processed. You may print this page for your records.

How do I stop a scheduled payment?
Follow the link for assistance on how to cancel or edit a scheduled payment.
What if all my accounts are not listed on the Account Summary page?

Your first 10 accounts are listed in the first summary screen. To view more accounts, use the single and double arrows at the bottom right corner of the screen. The single arrow will take you to the next page and the double arrow will take you to the last page.

Contact our Customer Service Department on 1300 651 400 during business hours or email us at webenquiry@greater.com.au, quote your Username and the details of the account number/s not listed. Your Internet Banking details will be adjusted as soon as possible.

Why does my Internet Banking session time out?

Time limits have been included as a security measure for your protection. If your session remains idle for 10 minutes and a transaction is not completed within 30 seconds or if your session exceeds the maximum session time of 20 minutes you will automatically be logged out.

How secure is Internet Banking with the Greater?

We use some of the most up-to-date security features available on our internet banking site such as 128-bit encryption and one-time passwords for new payees, new billers and for new transactions over the daily threshold. A reference number is also provided as a receipt of each financial transaction you perform.

Please ensure you follow these security recommendations for safe online banking.

  • Do not disclose your internet banking password to other people. Change your password frequently and use passwords that are hard to guess.
  • If you use internet banking on a publicly shared PC, always select 'no' if you are asked if you would like to save your logon details.
  • Do not click on links or redirections from other websites or from emails to login to internet banking.
  • Ensure you have anti-virus software installed on your PC and that it is up-to-date.
  • Check that the internet banking webpage is secure, indicated by https:// at the start of the URL and a visible SSL padlock. The Greater's web details will be listed in the 'issued to' section of the digital certificate.
  • We will NEVER email you requesting you confirm your logon details. If you receive an email purporting to be from the Greater and asking for these details please contact us ASAP.
  • We will NEVER prompt you to enter your 'card' or 'account number' details in order to login to internet banking. If you are prompted to enter these numbers please contact us ASAP.
  • When logged onto Internet Banking, do not leave your PC unattended as other people could conduct financial transactions without permission. When you have finished, always log out of internet banking.
What should I do if I have forgotten my password or it has expired?
Contact our Customer Service Centre on 1300 651 400 or email us at webenquiry@greater.com.au and we will arrange to have a new one sent to you in the mail.
How do I change my PASSWORD?
You can change your Password anytime by selecting the Security option on the Internet Banking menu.
How do I keep my internet browser up to date?

One of the most important programs on your computer is your web browser. A web browser enables you to view websites. The web browser is very important because every web page runs through it.

Why should you upgrade your web browser?
The main reason is security. Malicious people are constantly looking for new ways to steal your personal information. One of the most common ways they are able to steal this information is by exploiting vulnerabilities in your web browser.
The older a web browser version is, the more time people have had to find these vulnerabilities. A newer web browser is generally more likely to have better security. One commonly used web browser that is very vulnerable to exploitation by malicious people is Internet Explorer 6 which is now over nine years old! Another reason to upgrade is that newer versions of web browsers can take advantage of new standards and technologies, making them faster and a faster web browser means that you will save time on every web page you open.

So what now?
Installing a new web browser is free and only takes minutes. Use this link to find out which web browser you are currently running and then visit your web browser support site for information on upgrading your web browser.