Mobile Banking FAQs

Terms and Conditions apply to Greater's Mobile Banking service.

 

What mobile devices are supported?
  • iPhone, iPad and iPod Touch
    iPhone and iPod Touch are supported when running iOS 3.1.1 and above and Safari 4.0+.  iPad is supported when running iOS 3.2 and above in Safari 4.0+
  • Devices running Android e.g. HTC Desire, Samsung Galaxy etc
    Android devices are supported when running OS 2.0 and above and the default browser.

Connection is via HTTPS.  All supported devices must have JavaScript enabled and must accept session cookies.

Can I process a BPAY payment to a New Biller?
Mobile Banking does not have a facility to enter details of a new biller as BPAY® payments using new biller details require One Time Authorisation within Internet Banking.  To proceed with this type of payment please log on to Internet Banking and process the payment from here.  Once the Biller details have been authorised via Internet Banking, they will appear on your ‘Select Biller’ list in Mobile Banking for future use.
Can I process a Third Party Payment to a New Payee?
Mobile Banking does not have a facility to enter details of a new payee as new third party payments require One Time Authorisation within Internet Banking.  To proceed with this type of payment please log on to Internet Banking and process the payment from here.  Once the new payee details have been authorised via Internet Banking, they will appear on your ‘Select Payee’ list in Mobile Banking for future use.
Can I schedule a payment to be processed at a later or recurring date?
Mobile Banking does not have a facility to schedule future dated or recurring payments.  To schedule future-dated or recurring payments please log on to Internet Banking and process from here.
What happens if I enter an incorrect Password?
If you enter an incorrect Password 3 times you will be blocked out of both Mobile and Internet Banking.  If this happens please telephone our Customer Service Centre on 1300 651400 (Mon to Fri 8.00am to 5.30pm, Sat 8.00am to 1.00pm) to unblock your access.
Can I process a Redraw?
Mobile Banking does not have a facility to allow redraws.  To perform redraws please log on to Internet Banking and process from here.
Can I print my receipts?
As it is not possible to print a receipt you will need to take a manual note or a screen shot of the transaction receipt number.
I have been issued with a new password. Why am I now unable to logon to Mobile Banking?
If you have had a temporary password issued by the Customer Service Centre you must first log on to Internet Banking and change this Temporary Password to a Password of your choice.  Once you have done this you will be able to logon to Mobile Banking using your newly chosen Password.
Why does my Mobile Banking session time out?
Time limits have been included as a security measure for your protection.  If your session remains idle for 10 minutes or if your session exceeds the maximum session time of 20 minutes you will automatically be logged out.
Does the Greater have an iPhone app?
Yes.  If you are an iPhone user, you can download a free application via the App Store in iTunes. Download the Greater iPhone app
Does the Greater have an Android app?
Yes. If you are an Android™ phone user, you can download a free application via Google Play. Download the Greater Android app.
Is Mobile Banking secure?
Mobile Banking provides the same level of security as Internet Banking. You should follow the same basic security precautions you do with a personal computer, please read more about Internet Security.
If I lose my phone how secure is my information?
Financial information which is accessed using your mobile phone is not stored on your mobile phone at any time.
What services are offered via Mobile Banking?

Services offered via Mobile Banking include:

  • Check account balances and view last 10 transactions
  • Transfer funds between your accounts
  • Transfer funds to existing authorised third party accounts that have been set up within Internet Banking (up to accounts daily limit)
  • BPAY® payments to existing authorised billers that have been set up within Internet Banking (up to accounts daily limit)
Do you charge a fee for using Mobile Banking?
No.  As with Internet Banking, Mobile Banking is fee free.  Please do be aware however that data charges may be applicable from your mobile service provider.
Can I process a Third Party Transfer or BPAY payment that will cause my account’s daily limit to be exceeded?
Transfers and BPAY® payments that exceed an account’s daily limit cannot be processed via Mobile Banking as these types of transactions require One Time Authorisation within Internet Banking.  The daily limit can be exceeded due to prior account activity on Internet Banking, Mobile Banking or both. To proceed with these types of transactions please log on to Internet Banking and process from here.
Is Internet Banking still available?
Customers who have used the Internet Banking service via their mobile devices can continue to do so.  The Greater however does not support mobile devices for this service.
How do I register for and log on to Mobile Banking?

If you are registered for Internet Banking you will automatically be registered for Mobile Banking.  You will use the same Username and Password that you use for Internet Banking to access Mobile Banking.

If you are a newly registered user wishing to access Mobile Banking, you must first log on to Internet Banking with your Username and Temporary Password and change the Temporary Password to one of your choice.  Once you have selected your own Password via Internet Banking you can log on to Mobile Banking.

To register for Internet Banking please telephone our Customer Service Centre on 1300 651400 (Mon to Fri 8.00am to 5.30pm, Sat 8.00am to 1.00pm). 

How do I Access Mobile Banking?
When you connect to our website using a mobile device, you will automatically be directed to the Mobile Homepage where you will be provided with a selection of our most popular website functions including Mobile Banking.
What if I have forgotten my Password?
Please telephone our Customer Service Centre on 1300 651400 (Mon to Fri 8.00am to 5.30pm, Sat 8.00am to 1.00pm)
Can I transact on an account that requires Many to Sign Authorisation?
Within Mobile Banking you are unable to process transactions from accounts that require Many to Sign authorisation.  Accounts that require this type of authorisation will not present as a source account option.  To proceed with transactions from these types of accounts please log on to Internet Banking and process from here. 
Can I use Mobile Banking while I am overseas?

Yes, you may access Mobile Banking provided your mobile phone is connected to international roaming.  Additional carrier charges may apply for web access to Mobile banking whilst overseas.

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