Direct Debit Request Service Agreement
1. YOUR OBLIGATIONS
Direct debiting may not be available on the full range of customer accounts. It is your responsibility to ensure the account from which debits are to be made (the nominated account) is able to accept direct debits.
It is your responsibility to ensure cleared funds are available in the nominated account on the dates on which the debits occur.
It is your responsibility to pay any fees charged by the financial institution with whom the nominated account is held.
It is your responsibility to ensure that all account details provided are correct. If you provide us with an incorrect account the direct debit will be rejected. You may wish to check these details with your financial institution.
2. TIMING OF DEBITS
Your account will be debited within 2 days of receipt of request.
3. DISPUTES
If you have any questions, or a dispute arises, in respect of any debit, please contact the Society on 1300 651 400. The Society will endeavour to resolve all disputes as detailed in the brochure titled “Terms of Reference for Dispute Resolutionâ€.
4. PRIVACY
Your account details and other personal information you provide to us will be kept confidential in accordance with the Privacy Act.
5. CANCELLATION
You can cancel this Direct Debit Request at any time prior to the debit being actioned by contacting us on 1300651400.
