Direct Debit Request Service Agreement

Your Obligations

Direct debiting may not be available on the full range of customer accounts. You are responsible for:

  • making sure the account from which debits are to be made (the nominated account) is able to accept direct debits.
  • ensuring cleared funds are available in the nominated account on the dates on which the debits occur
  • paying any fees charged by the financial institution with whom the nominated account is held
  • making sure that all account details provided are correct

If you provide us with an incorrect account we will reject the direct debit. Please check these details with the other financial institution.

Timing of Debits

Your account will be debited within two days of receipt of request.


If you have any questions, or a dispute arises, in respect of any debit, please contact us on 1300 651 400.


Your account details and other personal information you provide to us will be kept confidential in accordance with the Privacy Act.

Cancelling Your Direct Debit

You can cancel your Direct Debit any time by phoning 1300 651 400 OR by completing a Direct Debit Cancellation Request and forwarding it to our Payment Processing Department on fax (02) 49219106.







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