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Greater Bank providing emergency relief for flood affected customers

Greater Bank Group Executive Sales, Marketing and Distribution, Craig Newham, said that the catastrophic events of the last week have been extremely stressful for those living in affected areas, particularly those households and businesses that were also been impacted by the pandemic and other natural disasters over the past two years.

“The impacts of these floods on the people of the Norther Rivers region, particularly those in Lismore, Ballina and Casino, is unfathomable and heartbreaking to watch. Our hearts go out to everyone in those areas,” Mr Newham said.

“We understand that banking is possibly the furthest things from our customers’ minds right now but want them to know that financial relief will be available if and when they require it.”

The package will allow customers to:

  • negotiate changes to scheduled loan repayments via our Hardship program.
  • access funds in term deposits without impacting the interest rate payable.
  • redraw funds from an applicable home loan at a branch without fees (customers are already able to redraw fee-free via online banking).
“Greater Bank’s Emergency Relief Package is immediately available to customers directly affected by the floods, which is central to providing what assistance we can though this traumatic situation.”

Craig Newham, Greater Bank Group Executive Sales, Marketing and Distribution

Customers can contact Greater Bank on 13 13 86 to discuss which emergency relief options might be suitable for their individual circumstances.

They can also continue to conduct a wide range of banking services through Online Banking and our Mobile App.

Additionally, customers who have purchased insurance through Greater Bank and need to make a claim are advised to notify insurance partner, Allianz, as soon as possible by visiting or calling the claims line on 1300 555 030.

Mr Newham also confirmed that Greater Bank’s Lismore, Casino and Ballina branches are closed due to the flooding and their operations will be assessed once conditions in those areas improve.

For updates on the opening status of all our North Coast branches, please check your local branch status here before venturing out.

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