Our commitment to supporting the needs of our customers has been reaffirmed after again being named Customer-Owned Institution of the Year as part of Money magazine’s 2022 Consumer Finance Awards.
We've taken out the coveted award for the third consecutive year after being named as Money magazine’s Home Lender of the Year in 2018 and 2019.
Our Chief Executive Officer, Scott Morgan, said that this recognition further enhances our reputation as a financial institution that provides both quality service and great value for our customers.
“We are exceptionally proud to be named Customer-Owned Institution of the Year for the third consecutive year. This prolonged recognition and success reinforces our commitment to our guiding principles that firmly focus on the servicing the current and future needs of customers in all that we do,” Scott said.
“Since our establishment more than 75 years ago, our customers have been our priority and remain at that heart of operations. This guides our people each day and is supported though our structure and commitment to the principle of customer-owned banking”
Scott Morgan, Greater Bank CEO
“We don’t have shareholders, which means our profits are reinvested into our business to ensure we are providing competitively priced, quality products delivered in a way that reflects outstanding customer service.”
“There is no doubt that technology has driven customer needs and expectations in recent years, which has resulted in a significant shift toward mobile and digital channels to conduct a wide range of everyday banking transactions and services,” Mr Morgan said.
“Digital wallets and banking apps are standard service offerings in 2022, however the work we are undertaking with our digital transformation is establishing foundations that will allow us to rapidly adapt to and implement new product and service offerings that will ensure we are successful service the future service needs of our customers.
“This will ensure that Greater Bank is well positioned to remain relevant and sustainable in this future financial services landscape.”
Mr Morgan said that this latest industry award, as well as the successes achieved across the business over the past year is testament to the outstanding commitment and dedication of our amazing team of people.
“These awards are only achieved through the outstanding work of our people. Be it the customer-facing employees in our branch network, lending teams and customer contact centre, or the many more working across our head office operations, each day our team of more than 700 knowledgeable and dedicated people play a key role in delivering on our vision and driving our success.”
In determining the Money Magazine award, we achieved the highest overall score among customer-owned institutions competing across six individual categories, including Home Lender, Personal Lender, Credit Card Issuer, Money Minder, Investment Lender and Business Banking.