Author: Don Magin

Thanking long serving staff is good for business

Our CEO Don Magin shares how The Greater has managed to have such a loyal and long-serving staff and how that can be good for business and for customers.

Some of my executive and I took our longest-serving staff and several staff celebrating significant service milestones out for dinner last week.

[caption id="attachment_1447" align="alignright" width="448" caption="Some of the Greater's longest serving staff and Greater Executive team celebrate long-service at a dinner in Nov 2012"][/caption]

We actually have 64 staff members that have served The Greater for 20 years or more. Together they have clocked up an impressive combined total of more than 1640 years service.

One of the reasons why The Greater has a 95 percent customer satisfaction rating is the effort of all of the Greater’s highly skilled staff, particularly its long-serving staff.

As our business grows we are employing new staff and that is good for business. You need fresh ideas and different skill sets in an organisation. Holding on to highly skilled and expert staff in which you have invested considerable time and money makes good business sense too, particularly when you consider the cost of recruiting and training replacement staff and the loss of corporate knowledge.

People often ask me how we retain so many long-serving staff. One of the key reasons is because we maintain a family culture and a fun, friendly but productive work environment. That’s also makes good business sense because happy staff means happy customers.

As part of our broader rewards and recognition system we give awards for 10, 15, 20, 25, 30, 35 and above years of service as well as special dinners like the one last night for staff who are celebrating the 20 and 25 year as well as every staff member serving 30 years and above. It is a simple and not that costly gesture that goes along way.

I presented two staff members with special awards at the dinner. Our Central Coast Lending Specialist Bob Lowcock achieved 25 years of service this month and our Transaction Services Manager Matthew Scully has achieved 20 years of service.


[caption id="attachment_1449" align="alignleft" width="269" caption="Don Magin and Matthew Scully"][/caption]

[caption id="attachment_1450" align="alignleft" width="235" caption="Don Magin and Bob Lowcock"][/caption]

The Greater’s three longest serving staff members are Sandra Davis, Bill Brandon and Gail Smith. Sandra has worked for us for 39 years in a number of roles from HR to her current role of Superannuation Administration Officer. She has always gone above and beyond the call of duty, none more so than when she allowed her home to become the makeshift company headquarters after the 1989 Newcastle Earthquake. Bill has 38 years of service and has been our Lending Services’ System and Administration Manager for the past 11 years. He also served as a branch manager in the Illawarra and at New Lambton. Gail has also worked for us for 38 years and is Executive Assistant to me and Board.

The simple act of saying thank you and recognising your staff for their service and a job well done goes a long way to engendering loyalty.

I’d like to acknowledge all of The Greater’s loyal, long-serving staff below. Thank you to each and everyone one of you for your tremendous dedication to the Greater Building Society and its customers.

Sandra Davis William Brandon Gail Smith Gaye Pike Suzanna Sherman Paul Harrison Diane Jones Mirella Liddell Greg Taylor Julieanne O’Sullivan John Bailey Chris Hodgins Peter Marquet Wendy Ryan John Wolski Shana Austen Kevin Buckley Wayne Goodchild Glenda Kopp Christine Mogford David Smith

Sharon Wicks Kristine Carter Wendy Markwick Donna Ryan Lisa Hense Colin Hope Don Magin Louise Spencer Terrence Chandler Dawn Gowie Mitchell Johns Robert Lowcock Elizabeth Schneider Lauren Tickner Sharon White Stephen Clifford Duncan Coulton Wayne Dean Leah Goodchild Stephen Goverd Helen OConnor Glenn Mainey

Colleen Hodgins Glenda Bartrop Paul Gibson David Bryde Janelle Haller Megan McInnes Yvonne Stone Donna Adamson Susan Caponecchia Katherine Davis Maria Di Claudio Debra Dwyer Tracy Gee Wes Lassam Janelle Modinger Linda Monahan Vicki Rowett Susan Smart Stephen Taylor Kristine Loadsman Toni Parkinson

What do you do in your organisation to reward loyal and long-serving employees? Please share your thoughts below.