Australia’s most loved banking organisation, Greater Building Society, is continuing to be recognised for its customer service after taking out a monthly Roy Morgan customer satisfaction award for 16 straight months.
Roy Morgan this week announced that The Greater won Best Building Society for customer satisfaction in April with a score of 93 per cent.
The Greater has won this award every month since January 2013. This is a record for the most continuous monthly awards won by any building society surveyed by Roy Morgan Research in the Awards.
Head of customer service Lisa Presbury said Roy Morgan data for the since months to September 2013 showed The Greater had an aggregated customer satisfaction score of 97 per cent, the highest of any Australian financial institution, making it “Australia’s most loved banking organisation”.
Ms Presbury said the results were a credit to The Greater’s customer-focussed staff and the fact that the Greater is owned by its customers, not shareholders.
She said The Greater not only has great rates, low fees and friendly, expert staff in branches but it is also a leading mutual financial institution in providing customers with online, mobile and social media channels to help them do their banking.
“The Greater has been investing heavily in making its lending processes, product range and digital banking services even better for customers,” Ms Presbury said.
The Greater provides home loans and a wide range of banking services to more than 250,000 customers across NSW and the Gold Coast and has the largest branch network of any Australian building society.
The Customer Satisfaction ratings are collected from Roy Morgan’s Single Source survey of approximately 50,000 Australians annually – the world’s largest ongoing single source survey.