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Author: Craig Eardley

Greater celebrates 10 years in Dubbo with first customers

The Greater Building Society has honoured some of its first local customers to mark the ten year anniversary of its Macquarie Street Dubbo branch.

Branch manager Cathy Charnley and customer service officer Denielle McPherson presented Liz Stageman and Yvonne Quinn with flowers and chocolates at the branch on Wednesday November 12.

Owners of the Myall Street Newsagency Peter and Yvonne Quinn were The Greater’s first Dubbo branch business customers. Lifelong Dubbo residents Duncan and Liz Stageman were the first home loan customers of the branch.

Mrs Stagemen said she and her husband were looking to refinance their home loan when The Greater came to town. She said they were unhappy with their bank’s increasing fees and charges and poor service at the time.

“The Greater’s rates and fees were better and the staff made everything easy so we switched,” Mrs Stageman said.

“I know all the girls in the branch well and they treat you like family,” she said.

“They know all the stories about my kids.”

Two of her three grown up children live locally and also bank with The Greater.

Mr and Mrs Quinn said they had been frustrated by existing banks not helping them manage an ATM at their newsagency.

They said the banks couldn’t make a decision locally but when The Greater came to town the local manager made things happen.

“We thought the business should bank with The Greater because they helped us with our business direction,” Mr Quinn said.

“The staff are very good and the service is quick and friendly,” he said.

Ms McPherson knows the Quinns and the Stagemans very well because she has worked at the branch since it opened. She was working in retail and saw an advert for local people for positions at the new branch. She was made branch supervisor. The mother of three now works part time and after 10 years still loves her job.

“I enjoy the fact that we are always professional but we’re encouraged to know our customers as people, not as numbers,” Ms McPherson said.

“We have mobile lenders and internet and mobile banking to meet the needs of our busy customers but we’re also always here in the branch for customers who prefer face to face service and to have a chat,” she said.

The Quinns are originally from Newcastle but came to Dubbo 16 years ago after spending time in Tamworth. The newsagency was the first business for the former teacher (Mrs Quinn) and engineer (Mr Quinn). Mrs Stageman works for Dubbo Council and Mr Stageman for the Roads and Maritime Service.

The Greater Building Society provides home loans and other banking services to 250,000 customers in NSW and the Gold Coast. The Dubbo branch is one of its 61 branches. The Greater is the winner of a 2014 Roy Morgan Customer Satisfaction Award for having achieved customer satisfaction ratings as high as 97 per cent.