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Author: Craig Eardley

Greater is "Australia's most loved banking organisation" again

The Greater Building Society has received more national recognition for outstanding customer service.

The Greater took out Building Society of the Year for the second year in a row at the Roy Morgan Customer Satisfaction Awards held in Melbourne last night (Wednesday, February 18). The Roy Morgan national award winners are those businesses that rated the most highly across the 12 months of 2014, as tracked by Roy Morgan’s monthly Consumer Single Source and Business Single Source surveys of a total of 50,000 consumers and 12,000 business decision-makers.

Greater CEO Scott Morgan said data from Roy Morgan also shows that The Greater is again “Australia’s Most Loved Banking Organisation” having achieved the highest levels of satisfaction in more months of 2014 than any other banking organisation. Mr Morgan said The Greater reached almost 95% satisfaction in the six months to October 2014, a significantly higher score than any of the major banks.

Mr Morgan thanked Greater customers for the vote of confidence. He said the award is a credit to his expert, friendly staff who work hard to make banking straightforward for our customers.

“We’re striving to give customers great banking products and rates as well as superior customer service to the big banks,” Mr Morgan said.

He said because The Greater is customer owned, “customers, not shareholders, are at the heart of everything we do,” he said. 

The Greater’s mantra is ‘customers first, always’.

Mr Morgan said giving great service is more than having friendly and helpful branch and call centre staff.

“We’ve invested heavily in mobile and digital banking so customers may access our services in whatever way suits them.

He said The Greater also regularly asks customers what they want.

“Our new four digit mobile login, responsive website, sms alerts, and calculators are the key features customers have told us they want from us.” 

The Greater provides home loans and other banking services to around 250,000 people in Sydney, regional NSW and South East Queensland.

Media information: Craig Eardley on 0437 477 493.

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