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Author: Craig Eardley

Dubbo staff graduate as Greater takes out customer satisfaction award

Three Dubbo banking workers will graduate today from their employer’s own business school and the ceremony will be at their workplace.

Greater Building Society customer service officers Kate Hillsley and Denielle McPherson will take part in a special afternoon graduation ceremony at 2pm at their Dubbo branch in Macquarie Street. The ceremony will be attended by members of the Greater’s senior management team from Newcastle. Another customer service officer, Kristine Horrocks, has also graduated but is unable to attend the ceremony.


Kate Hillsley, customer service officer, Certificate IV in Financial Services
Denielle McPherson, customer service officer, Certificate IV in Financial Services
Kristine Horrocks, customer service officer, Certificate IV in Frontline Management

The Greater’s Dubbo branch manager Cathy Charnley said ceremonies have been held across NSW and the Gold Coast over the past month as 99 of the Greater’s 800 staff graduate from The Greater Business School. Mrs Charnley said a major ceremony was held at the Greater’s Newcastle headquarters but special in branch ceremonies are being held in other regions.

She congratulated her three team members on their achievements. She said the Greater’s investment in ongoing learning and development of its staff is paying dividends for them, the business and Greater customers.

“The Greater Business School is giving our staff the latest skills to be the best in the business, which improves their job satisfaction and customer satisfaction,” Ms Charnley said.

“The Greater also assists staff with time to attend lectures and pays for their course if they successfully complete it, which gives staff more incentive to keep learning,” she said.

She said having friendly and expert staff is one of the reasons behind the Greater’s very high customer satisfaction ratings. The Greater has just won the February Roy Morgan Monthly Customer Satisfaction Award for credit unions and building societies with a satisfaction rating of 95 per cent. This rating is higher than that achieved by the best performing major bank, Commonwealth Bank, who scored 82 per cent. The Greater has taken out both monthly awards this year and also won an annual award in 2014.

The Greater Business School was established in 2013 to build on The Greater’s long standing, successful training programs. It partners training providers to provide nationally accredited training courses advanced management, frontline management, customer contact, credit management and business administration. The school also offers a number of online and face to face, non accredited, training courses and workshops.