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Author: Greater Bank

PayID Data Breach

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Greater Bank has been advised by the New Payments Platform Association (NPPA) of a data breach by another financial institution which has affected a small number of customers with PayID.

The incident compromised customer details linked to their PayID, including full name, BSB, account number and mobile number.

Greater Bank has been in direct contact with impacted customers and assured them that the information that’s been comprised cannot be used on its own to transact fraudulently on their accounts, however customers should remain vigilant of phishing attempts and call the Contact Centre immediately on 1300 651 400 if they suspect any unusual activity on their accounts.

Greater Bank takes the privacy and security of customer data very seriously, and has extensive fraud monitoring systems in place on internet and mobile banking payments. We also work closely with the NPPA to ensure these measures remain current.

All reasonable steps have and continue to be taken by Greater Bank to ensure the personal information of customers is protected from misuse, interference and loss, as well as unauthorised access, disclosure or modification.

It is important to note that Greater Bank will never email customers requesting them to confirm their log-on details or to enter 'card' or 'account number' details.

How Greater Bank customers can protect themselves against phishing attacks

Greater Bank customers should always follow the following steps to avoid putting their online banking details at risk of being compromised by scams of this nature:

  • Ensure you have up-to-date anti-virus and personal firewall software installed.
  • Be suspicious of any emails, letters or phone calls you receive from Australia or overseas asking you to log on to internet banking by clicking on a link.
  • Never follow links or open attachments that arrive in unsolicited emails.
  • Do not accept links or redirections from other websites or email for the purpose of logging on to Internet Banking.
  • Greater Bank will NEVER email customers requesting them to confirm their log-on details or to enter 'card' or 'account number' details. If any such emails are received, customers should contact us immediately.
  • If you click on a link that directs you to a website, look for the SSL encrypted connection, indicated as https:// and a padlock.

If you suspect you have clicked on a link to a fraudulent website, please contact Greater Bank Fraud staff on 1300 651 400 (during business hours) or fraud@greater.com.au.

For more information on Phishing visit the Australian Government Stay Smart Online website - https://www.staysmartonline.gov.au/protect-yourself/recover-when-things-go-wrong/phishing.