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Goodbye 2020 and hello 2021, from your local branch

It has been a year like no other. 2020 has challenged us all like never before, but also given us the opportunity to reset and refocus our priorities.  

Before the curtain comes down on the year, we caught up with some of our Branch Managers in your region to reflect on the challenges of 2020 and what they are looking forward to across the Christmas and New Year period.  


CASINO: Branch Manager - Vi Janissen 

There’s no doubt it was a year of change. From the way we service our customers, through to simple things like not being able to shake someone’s hand. 

I’m so proud of the way our team adapted to an environment that at times change daily. We demonstrated to ourselves and each other the resilience in all of us to cope with significant life challenges, as well the importance of supporting each other throughout. 

We’re looking forward to celebrating at Christmas with good food and wine, while catching up with family. Our motto will be - Eat, Drink and Be Merry!  

We also head into 2021 with smiles on our faces and fingers crossed, hoping we can get back to doing some of the things we all love. On top of that list is spending more time with family and friends.” 


BALLINA: Branch Manager – Tracey Parkes 

“2020 has been a year of overwhelming change for all of us at the Ballina Branch, both personally and professionally.  

Despite the challenge that we all faced, I was continually amazed by the resilience of our staff. We had to operate very differently at times but throughout remained positive and focused on maintaining a business as usual approach to all of our interactions with customers. 

We are all looking forward to Christmas 2020celebrating with family and friends where possible, with lots of food, drinks and most importantly laughter, love and good times 

As for 2021, we all hope to have the freedom to see family and friends, maybe travel again, celebrate milestones in the more traditional manner, and also have the ability to walk beside a stranger rather than 1.5m away.” 


LISMORE: Branch Manager – Tammie Barnden 

“COVID-19 has impacted us all this year and the adjustment has taken time to get used to.  Looking after our own wellbeing and those who work alongside us, adhering to and enforcing social distancing requirements, and managing teams in a different world has been a challenge. 

But, we have pulled together and adapted to ensure we continue to support our customers and stay mentally fit. 

The Lismore crew is coming together for breakfast on Christmas Eve before spending the big day with our respective family and friends. 

The New Year represents a fresh start, again filled with unknowns and new opportunities grow.” 

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