This year was supposed to be different to 2020 and our lives were meant to return to normal. It wasn't quite to be though as we were challenged again by the pandemic.
Through it all our Mid North Coast branch employees kept the doors opened, albeit on reduced hours for the safety and wellbeing of all, to ensure they continued to serve our customers through these tough times.
Before the curtain comes down on the year, we caught up with some of our Branch Managers in your region to reflect on the challenges of 2021 and what they are looking forward to as we head into the Christmas and New Year period, and 2022.
Taree - Simon Brown, Branch Manager
Everyone has been challenged by COVID this year. At the Taree branch, it has challenged the way we do business and interact with our customers.
While we have missed some of the more regular face-to-face contact, it has been rewarding to see how our team has come together and worked with our customers to ensure they continue to enjoy great service around the disruptions to the branch operations.
The Taree team is looking forward to our traditional end-of-year get together before enjoying the Christmas break with family and friends, and then on to a bigger and better 2022.
Forster - Robyn Melton, Branch Manager
There is little doubt the greatest challenged we have all faced and endured for the last two years now has been COVID.
I’ve been exceptionally proud of our team’s resilience throughout the year and the way they have adapted to change. It hasn’t been easy but we have stuck together and got through it all.
Now, it’s time for all of us to have a break and spend valuable time with our families. Before that though, we will get together as a team for a well-deserved Christmas celebration.
We are very much looking forward to 2022 and the new normal, which will include the traditional great service our customers have come to enjoy at the Taree branch.
Port Macquarie – Leanne Dunlop, Branch Manager
This year, we’ve made changes to the way our customers interact and bank with us, and while they have been well received, communicating with our customers, explain why changes are necessary and ensuring they are comfortable with a new way of doing things, can be challenging. The support Greater Bank has provided us throughout the season has been exceptional and ensured it’s been a positive experience for everyone.
We’re all very much looking forward to the Christmas period, which will start with a team get together at a local winery, before sharing time with family and friends, something many of us haven’t done enough of over the past 12 months.
Our focus for 2022 is health, happiness, more time with family and friends, and continued success for the team, both personally and professionally.