Activating your Greater Bank Card is easy and can be done in a number of ways

Mobile App

Most of our customers choose this option as it's the easiest

• Login to our Mobile App
• Tap on 'Activate your card' on the top right hand side of screen
• Follow the prompts

Online

• Simply Logon to Online Banking
• Click Card Maintenance and select your account from the menu
• Complete the security and verification procedures

Branch

Drop into your nearest branch

Yes, you can change your PIN via Greater Bank's Online Banking, Mobile App or ATM network by selecting the PIN Change option.

If changing your PIN via the ATM Network you must know your current PIN to be able to change it.

You should ensure that only you know your PIN and be mindful when choosing a new PIN. i.e. avoid a PIN that contains repeating digits such as 9999, or digits in a sequence such as 1234 or numbers that represent information others may know about you such as birthday, year of birth or address.

Whether your card has been lost or stolen, or it is simply a little worse for wear, you need to get in touch with Greater Bank as soon as possible to organise a replacement.

• If your card has been lost or stolen please call 13 13 86
• If you are simply after a replacement card, call 13 13 86
• You can also request a replacement card via sending us a secure mail within Online Banking.
• Alternatively, drop into your nearest branch

You can apply for a limit increase in a number of ways:

• You can apply through Online Banking if you are already a registered Online Banking user.
• You can also visit any Greater Bank branch and our staff will be able to assist.

Stop your card by locking or cancelling your card

As soon as you realise your card is missing it’s important to either lock, block or cancel your credit card.

You can do this easily via the Greater Bank App, Online Banking or online.

You can also call our Contact Centre on 13 13 86 during business hours or visit any of our branches.

Review the transactions on your statement

It is a good idea to regularly review your monthly transaction on your statement. We are here to help if you want to dispute a transaction.

Update your regular payments

If you’ve been issued with another card make sure you update any regular bill payments you might have set up.

Some standard ones are Netflix, Spotify, Apple accounts, Phone, Gas and Electricity.

There are many ways to close your credit card. 

You can request a card closure using the online form, or visit us in any of our branches. 

You can also close your card through Online Banking, or our Mobile App.