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My online purchase is not going through

My online purchase is not going through

If your online purchase is not going through, we will need to look in to this for you and will need you to provide information regarding the transaction such as the amount and when the transaction was attempted.

You can call us on 1300 651 400 during our Contact Centre hours of operation (Monday to Friday 8.00am - 5.30pm and Saturday 8.00am - 1.00pm) and a friendly staff member will be able to assist you.

Alternatively you can send Greater Bank a secure mail from within Online Banking or our App, providing the information required to investigate the declined transactions.