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What if Fingerprint Login doesn’t work for me?

What if Fingerprint Login doesn’t work for me?

iOS Devices

After five (5) unsuccessful attempts to log in to our App using Fingerprint Login, Touch ID will be disabled on your Apple device, and you’ll be asked to enter your 4-digit device passcode.

This is a security safeguard built into Touch ID, and applies to our App as well.

Android Devices

After five (5) unsuccessful attempts to log into our App using Fingerprint Login, Fingerprints will be disabled on your Android device, and you'll be asked to enter your 4-digit device passcode.

This lock-out will last for 30 seconds before you'll be able to attempt Fingerprint Login again.

This is a security safeguard built into Fingerprints for Android devices, and applies to our App as well.