How do I cancel a Direct Debit?

Direct debits processed using a BSB and Account Number can be cancelled at any time by:

phoning us on 13 13 86,
by sending us a secure mail within Online Banking,
visiting any branch OR
by completing a Direct Debit Cancellation Request and forwarding it to our Payment Processing Department fax on (02) 4921 9106.

They can also be cancelled by contacting the debitor directly.

A direct debit processed using a Visa debit or credit card can be cancelled by contacting us on 13 13 86, by sending us a secure mail within Online Banking or by visiting any branch. The cancellation of this type of direct debit will require a new card and PIN to be ordered on your behalf.