I don’t know why my direct debit didn’t go through
To find out why your direct debit didn't go through, you can call us on 1300 651 400 during our Contact Centre hours of operation (Monday to Friday 8.00am - 5.30pm and Saturday 8.00am - 1.00pm) and a friendly staff member will be able to assist you.
Alternatively you can send Greater Bank a secure mail from within Online Banking or our App, requesting further information regarding the failed direct debit. Please provide the direct debit date and amount. We’ll reply via secure mail.