I want to check if my direct debit payment has been processed
To check whether your direct debit payment has processed, you can call us on 1300 651 400 during our Contact Centre hours of operation (Monday to Friday 8.00am - 5.30pm and Saturday 8.00am - 1.00pm) and a friendly staff member will be able to assist you.
Alternatively you can send Greater Bank a secure mail from within Online Banking or our App, requesting confirmation of the direct debit. Please provide the direct debit amount. We’ll reply via secure mail.