I want to know why my payment failed

To find out why your payment may have failed, you can call us on 13 13 86 during our Contact Centre hours of operation (Monday to Friday 8.00am - 6:00pm and Saturday 8.00am - 1.00pm) and a friendly staff member will be able to assist you.

Alternatively you can send Greater Bank a secure mail from within Online Banking or our App, requesting further information regarding the failed payment.

Please provide the payment date and amount. We’ll reply via secure mail.