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My card is being declined, but there is definitely money in my account

My card is being declined, but there is definitely money in my account

We will need to look in to this for you and will need you to provide information regarding the transactions such as the amount and when the transactions were attempted.

You can call us on 13 13 86 during our Contact Centre hours of operation (Monday to Friday 8.00am - 6:00pm and Saturday 8.00am - 1.00pm) and a friendly staff member will be able to assist you.

Alternatively you can send Greater Bank a secure mail from within Online Banking or our App, providing the information required to investigate the declined transactions.