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What should I do if my Visa card is lost or stolen?

What should I do if my Visa card is lost or stolen?

If your Greater Bank Credit Card or Debit Card has been lost or stolen, here's how we can help.

If you're all set up with our Online Banking or the Mobile App:

  • You can place a lock on your card immediately, which we recommend. Just log in and tap 'Services', then tap 'Card Management' if using the mobile app or ‘Card Management’ from the menu on the left if logging in using a desktop/browser. Touch the drop-down menu next to the account in question, and then tap 'Temporarily lock card'. It's then still a good idea to get in touch with us, which you can do via your method of choice.

If you are not registered for Online Banking or the mobile app

  • Please call 1300 651 400 Mon-Fri 8:00am to 5:30pm and Sat 8:00am to 1:00pm, OR
  • Drop into your nearest branch during opening hours
  • Alternatively, you can contact us after hours on 1300 731 144.