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What to do if you have lost your card

What to do if you have lost your card

1. Stop your card by locking or cancelling your card

As soon as you realise your card is missing it’s important to either lock, block or cancel your credit card. You can do this easily via  Online Banking. You can also call our Contact Centre on 1300 651 400 during business hours or visit any of our branches.

2. Review the transactions on your statement

It is a good idea to regularly review your monthly transaction on your statement. We are here to help if you want to dispute a transaction.

3. Update your regular payments

If you’ve been issued with another card make sure you update any regular bill payments you might have set up. Some standard ones are Netflix, Spotify, Apple accounts, Phone, Gas and Electricity.