What to do if you have lost your card
Stop your card by locking or cancelling your card
As soon as you realise your card is missing it’s important to either lock, block or cancel your credit card.
- You can do this easily via Online Banking.
- You can also call our Contact Centre on 13 13 86 between 8:00am - 6:00pm Monday to Friday, and 8:00am - 1:00pm Saturdays, or
- visit any of our branches.
Review the transactions on your statement
It is a good idea to regularly review your monthly transaction on your statement.
We are here to help if you want to dispute a transaction.
Update your regular payments
If you’ve been issued with another card make sure you update any regular bill payments you might have set up.
Some standard ones are Netflix, Spotify, Apple accounts, Phone, Gas and Electricity.