Why is my Greater Bank card not working at certain EFTPOS terminals in the USA?
Merchants in the United States of America (USA) including Hawaii, are currently in the process of updating their EFTPOS terminals to be EMV compliant - this is so terminals will work with both Chip and PIN enabled cards.
Greater Bank customers may have difficulties when in the US using EFTPOS terminals that have not yet been converted, and still rely on the use of card magnetic strips and signature (swipe and sign). This is due to the fact that Greater Bank has noticed an increase in the incidence of counterfeit card fraud at such terminals.
If caught overseas
If you are caught overseas and are having issues accessing your funds, you can contact us via Online Banking or by using our international number (+61 2 4921 9111) within our business hours for assistance.