Skip to Main Content

I got a ‘One Time Password’ for an existing payee – why?

I got a ‘One Time Password’ for an existing payee – why?

Using a PayID, if you’ve attempted to pay someone whose account details (BSB and Account Number) you’ve previously saved in Online Banking, you may receive a ‘One Time Password’.

This measure is in place as the attempt to transfer funds to your payee using the new method of PayID constitutes a new payee within Online Banking.

This is simply an added security measure, and is not cause for alarm.

You may also be after answers to...

We're here to help

Got a question?

Check out our extensive FAQ section.

View FAQs

Drop in

Find your nearest Branch or ATM

Branch and ATM Locator

Get in touch

Call us Monday to Friday
8:00am to 6:00pm
and
Saturday 8:00am to 1:00pm AEST

Call 13 13 86