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Privacy and Consent Notification

Your personal information is being collected by Greater Bank, part of Newcastle Greater Mutual Group Ltd ACN 087 651 992. We provide a range of banking, credit and financial products and services.
This notice provides you with important information about how we collect and handle your personal information when you apply for products and services with Greater Bank, have dealings with us, or use our electronic banking facilities.
We will be unable to provide you with our products and services unless you provide your personal information and consent to our use of that information.
Personal information includes any information or opinion about you, or information that can be used to identify who you are.

Personal information we collect includes:

  • information about your identity and contact details
  • your credit history and financial information
  • information about your interactions with us, such as
    transactions, enquiries, and use of our website.

We may collect this information from you directly or from third parties, including joint applicants, someone acting on your behalf, credit reporting bodies, or other credit providers.
If you give us information about others (such as information about a joint applicant) you must have their authority to do so and tell them what is in this notice.

In order to provide products and services to you and manage our business, we typically share your personal information with:

  • our agents, contractors and contracted service providers (for example payment system operators, mailing houses and digital platforms)
  • your agents, representatives or anyone you have authorised to act on your behalf (including your legal advisor, mortgage broker, financial advisor, accountant, parent, guardian, trustee or power of attorney)
  • other organisations, who jointly with us, provide products or services to you any person who makes a joint application for a product or service with you or any additional card holders or joint account holders, guarantors or coguarantors
  • government and law enforcement agencies, regulators or external dispute resolution bodies
  • entities that that provide identity verification or help identify, investigate or prevent inappropriate or illegal activity, such as fraud
  • credit reporting bodies
  • debt collectors
  • insurers, lenders mortgage insurers and re-insurers
  • our professional advisors such as, accountants, lawyers and auditors;
  • entities that hold an interest in our assets or business (e.g. for securitisation)
  • other financial services organisations and credit providers, including banks, superannuation funds, and fund managers
  • any other parties as required or permitted by law or with your clear consent.

If you apply for credit from us, personal information also includes credit-related information, which is information about your loan arrangements, repayments and credit worthiness.

Sharing your information with credit reporting bodies

If you apply for credit we may request a credit report about you from a credit reporting body.

A credit report contains information about your credit history which helps us assess your credit worthiness, credit applications, verify your identity and manage any loan accounts and credit facilities you may hold with us.
Credit reporting bodies collect credit-related information about individuals which they provide to credit providers when, for example a customer applies for a loan.
To request a credit report, with your consent we exchange the following information with the credit reporting body:

  • information about you, for example your name, address and account/credit history;
  • information about your application, for example the type and amount of credit you’re applying for.

The credit reporting bodies we use are:

Equifax Pty Ltd
www.equifax.com.au
13 83 32


Illion Australia Pty Ltd
www.illion.com.au
1300 734 806


Experian Australia Credit Services Pty Ltd
www.experian.com.au
1300 784 134


Our Privacy and Credit Reporting Policy contains additional information about credit reporting bodies and the disclosure and use of your personal information.


Verifying your identity with credit reporting bodies

We may provide your name, residential address and date of birth to a credit reporting body as a way of verifying your identity. The credit reporting body will assess whether the personal information provided matches personal information about you held in their records. The credit reporting body will provide us with a report and to do so may use personal information about you and other individuals in their records.
If you do not agree to us verifying your identity in this way, we will provide an alternative verification process to identify you.


Ongoing credit reporting to credit reporting bodies

When you receive credit from Greater Bank, we share information with a credit reporting body on an ongoing basis. This credit-related information is then included in your credit report and held by the credit reporting body.


Providing your information to guarantors

If you apply for a loan with a guarantor, Greater Bank will provide information about you to the proposed guarantor before they agree to guarantee the loan, as required by the Customer Owned Banking Code of Practice. This will include providing copies of your credit report and a summary of your financial situation.

We may send personal information about you to organisations outside Australia:

  • to provide a product or service that you have requested;
  • when we use service providers that are located outside Australia and/or do not carry on business in Australia; and/or
  • to meet our legal obligations.

See ngmgroupaustralia.com.au/privacy or ask us for a list of countries that these organisations may be located in.
By consenting to the use and disclosure of your personal information as stated in this Privacy Consent and Notification and our Privacy Policy, you consent to the use and disclosure of your personal information to
entities located outside Australia. You also acknowledge that by consenting to us disclosing your personal information to overseas recipients, Australian Privacy Principle (APP) 8.1 will not apply to the disclosure (which means we will not be obliged under the Privacy Act to take reasonable steps to ensure that an overseas recipient does not breach the APPs) and we may not be liable under the Privacy Act if the recipient does not act consistently with the APPs.

Greater Bank is part of Newcastle Greater Mutual Group Ltd (NGM Group). You can read more about how NGM Group handles your personal information in our Privacy and Credit Reporting Policy available at greater.com.au/privacy-policy or by calling 13 13 86 and asking us for a copy.


Accessing your information

You can request access to information that we hold about you. You can find out how to access your information in our Privacy and Credit Reporting Policy at greater.com.au/privacy-policy or by calling 13 13 86 and asking us for a copy.


Correcting your information

You can request that we correct information that we hold about you. You can find out how to request the correction of your information in our Privacy and Credit Reporting Policy at greater.com.au/privacy-policy or by calling 13 13 86 and asking us for a copy.

Complaints

If you have a concern or complaint about a privacy issue, please contact us about it. You can find out how to make a complaint about a privacy issue and how we deal with these complaints in our Privacy Policy, available at greater.com.au/privacy-policy or by calling 13 13 86 and asking us for a copy.

You can contact us in any of the following ways:
In person: To locate your nearest branch visit greater.com.au/findus

By mail:     PO Box 173, Hamilton NSW 2303
By phone: 13 13 86 (8am- 6pm Monday to Friday, 8am- 1pm Saturday)
By email:   customervoice@greater.com.au