Always improving

At Greater Bank, we feel that our customers should be able to do their banking at a time and place, and on a device that suits them.

That's why we regularly ask customers what they want from their online banking. Knowing this means we can get straight to work on the things that are most important to you.

We're constantly rolling out changes to Internet and Mobile Banking - watch this space to see what innovation we'll roll out next!

August 2016 - Card Activation

Card Activation on Mobile Banking & Mobile App

Previously, Greater Bank customers looking to activate their card online were only able to do so through Internet Banking. From now on, this is something you can do on the go using Mobile Banking or our App.


  • If you have a new or inactive card, you'll now see a button at the top of your home screen that says 'activate your card' when you login.
  • You can also activate your card through Services > Card Management.
  • To activate your card, just select the account the card is for, enter the full card number and expiry date and click 'activate'.
  • If you have a new card but haven't received your PIN yet, you can activate the card and use it for PayWave purchases under $100 in the meantime.

Here's How




August 2016 - Redraw from Home Loans & Personal Loans

Redraw from Home Loans & Personal Loans

Up to now, Greater Bank customers could only redraw from Home & Personal Loans using desktop Internet Banking. This has now changed so that making redraws from Home & Personal Loans can be done easily from your mobile device via our Mobile Banking App.


  • You can redraw money from your Home Loan or Personal Loan account to one of your existing Greater Bank Accounts.
  • Loan redraws are available on single and joint loan accounts with the introduction of authorisations on Mobile Banking (more on this below)

Here's How

1. Redraw Account is available from ‘Transfer between my accounts’. The redraw Account will be displayed under ‘From’ Account dropdown list


2. Choose account you want to transfer money to and accept the redraw terms & conditions

3. Check and confirm your transaction is correct

4. View your receipt – it’s just that easy!

August 2016 - Authorisation Changes: ‘Many-to-sign’ transactions

Authorisation Changes: ‘Many-to-sign’ transactions

For holders of joint accounts (or ‘many-to-sign’ accounts), up to now, getting authorisation from both parties to transact on an account could be a bit laborious. Our latest update has made this process easier, by moving this functionality into the palm of your hand.  You can now make ‘many-to-sign’ transaction authorisations through Mobile Banking.


  • The payment initiator can initiate and cancel a payment, and the authoriser can approve and decline a payment across any device.
  • For Business customers using Batch Payments, you can now cancel, approve or decline these payments on your mobile (set up of new batch payments still needs to be completed within Internet Banking)

Here's How (to initiate)

1. Select the account you wish to transact on

2. Confirm your transfer details are correct

3. It will indicate if additional authorisation is required for this payment. You can now enter a comment to the authoriser if you like.

4. A notification has been sent to the authorisers and payment is pending.

Here's How (to authorise)

1. As an authoriser, you’ll receive a notification within Mobile Banking

2. Check the details of the transaction

3. When you’re ready to go, approve the payment

4. That’s it – you’re all done!

August 2016 - Secure Mail

Secure Mail

One of the quickest and most secure ways of getting in touch with Greater Bank, up to now, secure mail was only available through the desktop Internet Banking platform. No longer. 

Compose, receive, reply and delete secure mail messages in the palm of your hand through Mobile Banking.


  • Compose new, receive, reply to and delete messages on your mobile
  • View your last 50 secure mail messages in your inbox

Here's How

1. You’ll receive notification that you have new secure mail

2. Your secure mail inbox consists of two folders – inbox and sent

3. Your secure mail messages will appear like this

You can also compose and send a new message. The Customer Service Centre will respond within one business day.



August 2016 - Manage Payees & Billers

Manage Payees & Billers

When it comes to managing your money, it’s clear that mobile is king in terms of ease and simplicity. That’s why we’ve made it simpler for you to view, add, edit and delete your payees and billers within Mobile Banking and our Mobile App.

Here's How

1. You can now choose to edit or delete payees and billers on the ‘pay anyone’ and BPAY screens within Mobile Banking

2. Editing payee and biller details is a cinch (Note: Biller Name and Biller Code are not editable)

3. You can also delete a Payee/Biller in seconds

We’ve also made it so that you can find a payee or biller through ‘Services’ and make a payment in seconds.

1. To find your Payees & Billers list, simply head to Services

2. Your list of Payee/Billers will appear in alphabetical order


3. Select a payee or biller to quickly view their details


4. Click on the payee or biller to quickly edit their details

August 2016 - Transaction Search

Transaction Search

You can now easily find specific transactions on your mobile based on description, date, or transaction type. Previously only available through Internet Banking, this feature helps you keep better track of your money, wherever you are.

Here's How

1. Within each account, you now have the option to search transactions

2. Click the dropdown to view search options - Description, Date Range and Transaction type

3. Your results will display below

April 2016 - Improved payment processing functionality

Editing Scheduled Payments

In the past, our App only offerred the ability to create and delete scheduled payments. To offer more flexibility, you can now change or edit your scheduled payments within the App.


Selecting Accounts, Payees & Billers

The way our customers were able to select accounts, payees and billers in the past depended on your smartphone operating system. A lot of times, important information about payees wasn't viewable, meaning our customers had to resort to logging onto internet banking on a desktop to process payments.

Our new drop-down list takes care of this - all your account, payee and biller information is displayed, meaning you can do even more on your mobile. What's more, if you have a long list of payees or billers, simply start typing and select from the list of options.


Selecting Payment Dates

Previously, when selecting a payment date within the app, our customers were only able to use the dd/mm/yyyy format. 

We understand that when setting up scheduled payments, it's important to know exactly when a deduction will occur in relation to your income frequency - for example, if you get paid of a Thursday.

With this in mind, we've rolled out an easy to use calendar format, so that when it comes time to schedule your payments, you can be sure you'll have the money in your account needed to meet your commitments.

March 2016 - Mobile App Quick Balance

Quick Balance is a new addition to our Mobile Banking App for Apple and Android devices.

Essentially, Quick Balance allows our customers to view the available balances on up to three of their nominated accounts without having to log into the app. So, while out on the go, you will be able to quickly view your available balances by swiping right from the App Home screen.

For a full rundown of what Quick Balance offers, be sure to check out our blog - click here.

November 2015 - Simplified Mobile Banking Homescreen

You can now easily scroll down to view all your accounts on the Home screen. The menu is fixed to the bottom of the screen so it’s easy to make a payment or select any other service we offer. We've also added the BSB to your account details, so it's visible at all times.


Just below the Accounts list, you have the option to sort your accounts in the order of your preference.

November 2015 - Improved Transactions Screen

We’ve applied a new layout so it’s easier to view your transaction history.


You can also view your upcoming scheduled payments as well as process a payment from this screen.

November 2015 - More informative Account Details Screen

When you click through from the Transactions screen to the Account Details screen, you’ll be able to view more information about your accounts such as:

- interest rate

- minimum repayment amount

- interest earned over the last financial year/s

- your address details

We’ve also applied a new layout and improved the functionality for the 3 payment options (Transfer between my Accounts, Pay Anyone and BPay). These changes include:

- Clear distinction between a Saved Payee/Biller and New Payee/Biller

- For saved payees, the description field is pre-populated with the previous description

- Easier to set up a payment schedule (now, later and recurring)

- Once you’ve completed a payment, you also have the option to process another payment without having to navigate to the Home screen

September 2015 - Viewing Pending VISA Transactions

You can now view your Pending VISA Transactions on Internet and Mobile Banking. In most cases these transactions make up the difference between your Current and Available Balance.

When paying with your Credit Card or using VISA payWave, the transaction is likely to be ‘Pending’ for a few days.

Example - Internet Banking


Example - Mobile Banking

September 2015 - Set up Alerts on Mobile Banking to keep track of your finances

You can set up Email and SMS Alerts through Internet and Mobile Banking. You can request regular Balance updates or when Deposits and Withdrawals are.

You can also set up Alerts to notify you when there are insufficient funds in your account to honour cheques or direct debits. It will give you time to credit required funds into your account for these transaction to be honoured.

Example - Mobile Banking


Get Started online today

Doing your banking online is not only simple and safe - it's also very convenient.

No more having to find time to pop into a branch. Manage your money when and how it suits you.

If you haven't begun banking online, see how easy it is to get started on your PC, Tablet or Mobile today.

SMS & Email Alerts

  • Just a reminder that you can also set up Email and SMS Alerts to help you stay on top of your finances. These include:
  • - Regular balance updates
  • - When deposits and withdrawals are made
  • - A warning when cheques and direct debits have not been honoured. This will give you a little more time to deposit money into your account for the payment to be processed