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Identify regular payments

You might already know what these are. If you don’t, simply contact your existing financial institution and ask for a list of your direct debits, credits and regular payments for the last 13 months (you should be able to get your hands on this list fairly easily as your previous financial institution is required by law to provide you with this).

Make the switch

Now all you need to do is simply add your regular payments to your new account. To give you a hand with this, we have some templates that you can use to advise providers of your new account details.

1. Salary Payments

Let your employer know that you’ve changed financial institutions using our Salary Transfer template.

2. Direct Debits and Credits

If you have an online account set up with your service provider, you may be able to update your banking details when you log into your account. If you need to provide something in writing, we can assist you with this with our Direct Debit and Direct Credit transfer templates.

Service Providers

We’ve compiled a list of the most popular service providers (including their phone number, website and postal details) so you can easily get it touch.

Service Providers List

Payments start

You've done the hard work and now you're at the easy part of the process! 

1. View your payments

Simply jump into Online Banking or the Mobile App and go to the transaction history screen, where you should be able to see your direct debits, credits and regular payments on your new account.

2. Follow up

If something does not look quite right, make sure you get in touch with the service provider.

3. And one more thing...

Don’t forget to close your previous bank account once all your payments have been switched to avoid being charged account keeping fees.