I want to dispute a transaction on my account
The way in which the transaction has processed will determine how you can dispute the transaction in question.
- If it is an unauthorised Visa transaction, you will need to cancel your card immediately to prevent further unauthorised transactions. Your card can be cancelled via the ‘Card Management’ tab in the Mobile App, by calling our customer contact centre on 1300 651 400 during our hours of operation (Monday to Friday 8.00am - 5.30pm and Saturday 8.00am - 1.00pm) or by calling 1300 731 144 outside of our customer contact centres hours of operation.
- If it is not a Visa transaction, we recommend you give us a call on 1300 651 400 or visit your nearest branch.
- Please then get in touch with us via one of the above methods (apart from the after-hours number) or by sending us an email by clicking on the ‘Mail’ tab while you are logged into your Internet/Mobile Banking and we can discuss how to dispute the transaction.