I want to dispute a transaction on my account

I want to dispute a transaction on my account

The way in which the transaction has processed will determine how you can dispute the transaction in question.

Visa Transactions

For unauthorised Visa transactions, you will need to cancel your card immediately to prevent further unauthorised transactions.

• Your card can be cancelled via the ‘Card Management’ tab in the Mobile App,
• by calling our customer contact centre on 13 13 86 during our hours of operation (Monday to Friday 8.00am - 6:00pm and Saturday 8.00am - 1.00pm) or
• by calling 13 13 86 outside of our customer contact centres hours of operation.

Non-Visa transactions

If it is not a Visa transaction, we recommend you give us a call on 13 13 86 or visit your nearest branch.

Please then get in touch with us via one of the above methods or by sending us an email by clicking on the ‘Mail’ tab while you are logged into Online Banking and we can discuss how to dispute the transaction.