What is a chargeback?
When you make a purchase using your Greater Bank Visa Debit or Credit Card there are some circumstances where we can dispute a transaction for you from the merchant’s financial institution and initiate a return of funds. This is called a chargeback. Usually, we can only do this after you have tried to get a refund from the merchant and were unsuccessful.
Notify us straight away if you believe an error or unauthorised transaction occurred. To request a chargeback you will need to complete a form and provide us with any information we ask for to support your request.
Not following these steps may limit our ability to resolve your complaint, and you may still be liable for the transaction.