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What should I do if my Visa card is lost or stolen?

What should I do if my Visa card is lost or stolen?

If your Greater Bank Credit Card or Debit Card has been lost or stolen, here's how we can help.

If you're all set up with our Mobile Banking App:

  • You can place a lock on your card immediately, which we recommend. Just log in to the App, tap 'Services', then tap 'Card Management'. Touch the drop-down menu next to the account in question, and then tap 'Temporarily lock card'. It's then still a good idea to get in touch with us as we will need order a replacement card, which you can do via your method of choice.

If you're not a Mobile App customer:

  • Please call 1300 651 400 Mon-Fri 8:00am to 5:30pm and Sat 8:00am to 1:00pm, OR
  • Drop into your nearest branch during opening hours

Alternatively, you can