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COVID-19 Customer Relief

We've announced a range of measures to support the financial wellbeing of our customers who are impacted by the COVID-19 global pandemic.

step 1

Get the right account

None of us like fees, but have you ever considered that you could be paying fewer of them just by making sure you’re using the account best suited to your needs?

When it comes to fees, there’s bank accounts, and then there’s bank accounts.

  1. Prefer to use your card?

    If you’re a heavy card user, our Ultimate Access Account might just be right for you. When you deposit over $2,000 in a calendar month (like your salary), you enjoy transaction fee free banking.

    Open an Ultimate Access Account Online

  2. Use Card and Cash?

    If you still use cash more often than not, don’t make a large number of transactions and just want a simple account for your everyday banking, something straight off the rack like our Access Account could be just the ticket.

    Open an Access Account Online

step 2

Consider any loans

Taking the time to re-examine your current home loan for the amount of fees you pay could save you money in the long term. Paying redraw fees or monthly fees only adds to the time it will take you to repay your loan. But a lot of the time we hear from customers who feel that even though they’re unhappy with their current deal, it would be more of a hassle to switch their loan to someone else.

  1. We're the lending experts

    Nothing could be further from the truth. If you’ve reviewed your current loan and feel like you’re throwing money away on fees, why not check out our range of great value, low fee Home Loans today?

    Compare our Home Loans

  2. See how easy it is to switch

    And to see how easy it is to refinance, take a few minutes and have a read of our guide to switching to Greater Bank. We’ll just need a few things from you, and our expert lenders can get to work – you may never even have to speak to your current lender again!

    Check out our guide to switching to Greater Bank

step 3

Stay Alert

Something we often get told is how much our customers hate arrears fees and fees incurred by missing direct debit payments, such as insurance, car payments, gym membership payments and so on.

Believe us – we get it.

That’s why we offer a range of SMS and Email Alerts on our accounts. They’re easy to set up within Internet Banking – just set and forget. If you’re sailing close to the wind and are about to incur a fee on your account, we’ll shoot out an alert to your phone or email so you can top up your balance. What’s more, our email alerts are free…

step 4

Handy tips

  1. Cash out

    EFTPOS is a great alternative when withdrawing cash - when you make an EFTPOS purchase, say Yes to extra cash out. This withdrawal will count as one transaction, rather than two!

  2. Press Credit

    Press 'Credit' when using your Greater Bank Visa Debit Card for a purchase transaction on an EFTPOS terminal. There are no transaction fees on these purchases.

  3. Plan ahead

    Plan your transactions each week to reduce the frequency of your withdrawals, and instead of asking for a balance check at an ATM, simply request a receipt as part of your transaction.