Cards and Payments
We know that when it comes to your money, knowledge is power. The more you know, the better informed your decisions will be when managing your money and planning for your future.
We've taken some of the questions we get asked most and given you all the information you'll need.
To log onto Greater Bank's Internet Banking, click here.
To find out how to register for Greater Bank's Internet Banking, click here.
To activate your card, insert card and enter your PIN the first time you use it (for security) then tap away!
Activating your Greater Bank Card is easy and can be done in a number of ways
Most of our customers choose this option as it's the easiest
- Login to our Mobile App
- Tap on 'Activate your card' on the top right hand side of screen
- Follow the prompts
- Simply Logon to Internet Banking
- Click Card Maintenance and select your account from the menu
- Complete the security and verification procedures
Call The Greater Bank Phone Banking Service on 1300 363 536 and follow the prompts
Drop into your nearest branch
They are essentially the same. Merchants can choose who processes their card transactions. EG: Visa, Eftpos or Mastercard. Simply ‘tap’ your card on the terminal when you shop and depending on the merchants preference the transaction will show as Visa Wdl or Eftpos Wdl on your statement.
Each merchant is different and can use one or more of these companies to process transactions. You won’t know until the transaction appears on your statement.
If you have a new card you need to activate the ‘contactless’ feature by performing a docked and PIN transaction. This can be at an ATM or at a retailer's terminal.
Your card will be accepted for all paywave transactions.
Some Eftpos transactions appearing as cash withdrawal. We are in the process of rectifying this issue so the transactions will appear as Eftpos Wdl. To clarify if the transaction was a cash withdrawal or Eftpos withdrawal simply contact your local branch or the Contact Centre on 1300 651 400.
Yes, you can change your PIN via Greater Bank's ATM network by selecting the PIN Change option.
You must know your current PIN to be able to change it. You should ensure that only you know your PIN and be mindful when choosing a new PIN. i.e. avoid a PIN that contains repeating digits such as 9999, or digits in a sequence such as 1234 or numbers that represent information others may know about you such as birthday, year of birth or address.
If you don't remember your PIN, you are able to order one via the Customer Service Centre (on 1300 651 400) or by contacting your local branch. The PIN will be mailed to you within 7 days.
The daily ATM withdrawal limit for Greater Bank cards is $1,500 per day, per card.
It's best to keep in mind that EFTPOS withdrawals are included in the daily withdrawal limit, unless you select Credit or use Visa payWave.
Merchants in the United States of America (USA) including Hawaii, are currently in the process of updating their ATM terminals to be EMV compliant - this is so terminals will work with both Chip and PIN enabled cards.
Greater Bank customers may have difficulties when in the US using ATM terminals that have not yet been converted, and still rely on the use of card magnetic strips and signature (swipe and sign). This is due to the fact that Greater Bank has noticed an increase in the incidence of counterfeit card fraud at such terminals.
If caught overseas
If you're currently in the United States, or are planning a vacation there soon, all you need to do to ensure your card works at any ATM is email us at firstname.lastname@example.org with the details of your length of stay, and we'll do the rest.
You can also get in touch with us at any time via Social Media, so we can help out in a hurry.
Scheduled Payments (sometimes referred to as EasyPay) allow you to take the guess work out of your regular payments.
Within Online Banking, you’re able to create payments to other Greater Bank accounts, and to accounts with third-party financial institutions, and you’re also able to set these payments up so they’ll occur regularly according to your needs.
Here’s How it’s done:
- Log into Online Banking or our App, click Transfer between my accounts or PayAnyone.
- Select the account you wish to transfer money from.
- Select the account you wish to transfer money to.
- Enter your amount in $AUD.
- Select the frequency of your payment. If it’s to be a one-off, just click ‘NOW’. If you want the payment to occur later, click ‘LATER’.
- Select whether you want to send the payment as an Osko (real time) payment or as a traditional transfer, which can take up to two business days.
- If you want the payment to be a one off, just select the start date of your payment, and a frequency of ‘ONCE’.
- If you want your payment to become a recurring payment, select the frequency of your payment (weekly, fortnightly, etc) and select a payment stop date (further notice or selected date)
- Click continue
If you’re processing a payment to a payee you’ve never used before, you’ll be prompted to enter your one-time SMS password, which will be sent to the mobile phone we have on file for you. If you do not receive a code, just give us a call on 1300 651 400, and we’ll help in processing your payment.
Setting up direct debit, or scheduled payments is easy using Greater Bank’s Internet Banking.
Direct Debit can be set up in a number of ways – through both the BPAYⓇ and Transfer Money sections of Internet Banking.
- Login to Internet Banking and select ‘Transfer Money’ on the left of screen
- Enter whether sending money between accounts or to a third party, which account funds will be drawn from, the desired amount, a description, and select ‘Later’ for the payment timing
- You can now enter a start date for payments, frequency and how long you want payments to occur for.
- Login to Internet Banking and select ‘BPAY’ on the left of screen
- Enter the account to draw funds from and select a biller from the drop down list, or alternatively you can enter a new biller’s details and save them for later. Select ‘Later for the payment timing
- You can now enter a start date for payments, frequency and how long you want payments to occur for
Once these details have been entered, your Scheduled Payment will take place at the requested interval. To view all Scheduled Payments, and to edit or delete Scheduled Payments, follow the steps below:
Deleting a Scheduled Payment
- To delete a 'Scheduled Payment', click on the transaction link located under the column headed 'Transactions' for that transaction. Click on the 'Delete' button. A prompt will display allowing you to confirm the deletion.
Editing a Scheduled Payment
- You can edit the Amount, Description and Schedule details of a 'Scheduled Transaction'. If you want to change where the transaction is being paid from or where it is being paid to, you will need to create a new transaction from the 'Transfer Money or BPAY® panels'.
- Clicking on the "Cancel" button in the 'Edit Transaction Details' page will cancel the changes you have made to the 'Scheduled Transaction'. (Important - It will not cancel the 'Scheduled Transaction' you have listed. To cancel a 'Scheduled Payment' you will need to delete it using the "Delete" button. You cannot add a new 'Scheduled Payment' from this page. Use either the 'Transfer Money or BPAY® panel's to do this.)
Not registered for Internet Banking? It’s a simple registration process, makes banking easier and best of all – it’s free! Simply phone 1300 651 400 or visit your nearest branch to register today!
You can make a deposit to a Greater Bank account at any financial institution. You need to quote our BSB Number 637-000 and your account number in 9-digit format. The financial institution you make the deposit at will generally charge a fee for accepting your deposit.
Whether your card has been lost or stolen, or it is simply a little worse for wear, you need to get in touch with Greater Bank as soon as possible to organise a replacement.
- If your card has been lost or stolen please call 1300 731 144
- If you are simply after a replacement card, call 1300 651 400
- Alternatively, drop into your nearest branch
1 Direct Charging fees may apply.
Greater Bank’s award-winning personal and business credit cards have a low rate but are still big on features. You can apply for a Greater Bank Credit Card in a number of ways:
Did you know you can apply for a Credit Card with Greater Bank online?
Existing customers are able to apply through Internet Banking.
New customers can apply online with our handy website form.
New customers applying for a Credit Card with Greater Bank will need the following information handy:
- Your current and previous employer details including name, address and contact number
- If you are self employed, we will need your Notice of Assessments from the ATO for the previous two years
- What you earn along with two current payslips
- Any current loan and other repayments, any credit and store card limits and the value of your assets
- A copy of your current photo identification. This can be your driver licence, passport, photo card, birth card or national identity card (Any additional cardholders will also need to provide photo identification)
- If you require a balance transfer we will need your latest credit card statement so we can arrange a transfer as soon as your card is activated.
You can apply for a limit increase in a number of ways:
- You can apply through Internet Banking if you are already a registered Internet Banking user.
- You can also apply by Downloading an Application Form. Once the form is complete, you can hand it in at your nearest branch, or post it to
Attention: Credit Card Processing
PO Box 173
Hamilton NSW 2303
If your Greater Bank Credit Card or Debit Card has been lost or stolen, here's how we can help.
If you're all set up with our Mobile Banking App:
- You can place a lock on your card immediately, which we recommend. Just log in to the App, tap 'Services', then tap 'Card Management'. Touch the drop-down menu next to the account in question, and then tap 'Temporarily lock card'. It's then still a good idea to get in touch with us, which you can do via your method of choice.
If you're not a Mobile App customer:
- Please call 1300 651 400 Mon-Fri 8:00am to 5:30pm and Sat 8:00am to 1:00pm, OR
- Drop into your nearest branch during opening hours
Alternatively, you can
- Contact us after hours on 1300 731 144
- Visit VISA Australia's Lost your card website
Direct debiting may not be available on the full range of customer accounts. You are responsible for:
- making sure the account from which debits are to be made (the nominated account) is able to accept direct debits
- ensuring cleared funds are available in the nominated account on the dates on which the debits occur
- paying any fees charged by the financial institution with whom the nominated account is held
- making sure that all account details provided are correct
Your account will be debited within two days of receipt of request.
If you have any questions, or a dispute arises, in respect of any debit, please contact us on 1300 651 400.
Your account details and other personal information you provide to us will be kept confidential in accordance with the Privacy Act.
Direct debits processed using a BSB and Account Number can be cancelled at any time by phoning us on 1300 651 400 OR by completing a Direct Debit Cancellation Request and forwarding it to our Payment Processing Department fax on (02) 4921 9106. They can also be cancelled by contacting the debitor directly.
A direct debit processed using a Visa debit or credit card can be cancelled by contacting us on 1300 651 400, by sending us a secure mail within Internet Banking or by visiting any branch. The cancellation of this type of direct debit will require a new card and PIN to be ordered on your behalf.
We will need to look in to this for you and will need you to provide information regarding the transactions such as the amount and when the transactions were attempted.
You can call us on 1300 651 400 during our Contact Centre hours of operation (Monday to Friday 8.00am - 5.30pm and Saturday 8.00am - 1.00pm) and a friendly staff member will be able to assist you.
Alternatively you can send Greater Bank a secure mail from within Internet Banking, Mobile Banking or our App, providing the information required to investigate the declined transactions.
If you’ve found a card which you had previously reported as lost, firstly – that’s great luck!
In terms of your next steps, it’s as easy as letting us know via your method of choice that your card is back in safe hands
- If you have used our Mobile App to lock your card, you can simply log back into the app and unlock the card and continue to use it.
- If you have reported the card lost via another method (over the phone, in branch or via secure mail within online banking) simply give us a call on 1300 651 400 to report it found
If you’ve already ordered a new card after reporting one lost, you may have to wait until your new card arrives in order to continue making EFTPOS and ATM transactions.
If you have ordered a new card due to your previous card being lost or stolen, you will require a new PIN number.
If you have received a replacement card due to your previous card being damaged or expiring, you can continue to use your existing PIN number.
If you'd like to confirm that your payment has been processed, you can do this in a number of ways.
Firstly, you can send Greater Bank a secure mail from within Internet Banking, Mobile Banking or our App, requesting confirmation of the payment. In your email please include the payment date and amount. We’ll reply via secure mail when these changes have been made.
Alternatively, you can call us on 1300 651 400 during our Contact Centre hours of operation operation (Monday to Friday 8.00am - 5.30pm and Saturday 8.00am - 1.00pm) and a friendly staff member will assist you.
If we have received your transfer, it would be credited to your account. If it has not yet been credited, it might still be in the process of reaching your account.
You can check your account via Internet Banking or Mobile Banking or our App or by calling our Contact Centre a call during their hours of operation on 1300 651 400 (Monday to Friday 8.00am - 5.30pm and Saturday 8.00am - 1.00pm).
We receive electronic funds transfers at approximately 11:00am, 2:00pm, 5:00pm, 7:30pm and 9:30pm on business days.
To find out why your payment may have failed, you can call us on 1300 651 400 during our Contact Centre hours of operation (Monday to Friday 8.00am - 5.30pm and Saturday 8.00am - 1.00pm) and a friendly staff member will be able to assist you.
Alternatively you can send Greater Bank a secure mail from within Internet Banking, Mobile Banking or our App, requesting further information regarding the failed payment. Please provide the payment date and amount. We’ll reply via secure mail.
To find out why your direct debit didn't go through, you can call us on 1300 651 400 during our Contact Centre hours of operation (Monday to Friday 8.00am - 5.30pm and Saturday 8.00am - 1.00pm) and a friendly staff member will be able to assist you.
Alternatively you can send Greater Bank a secure mail from within Internet Banking, Mobile Banking or our App, requesting further information regarding the failed direct debit. Please provide the direct debit date and amount. We’ll reply via secure mail.
To check whether your direct debit payment has processed, you can call us on 1300 651 400 during our Contact Centre hours of operation (Monday to Friday 8.00am - 5.30pm and Saturday 8.00am - 1.00pm) and a friendly staff member will be able to assist you.
Alternatively you can send Greater Bank a secure mail from within Internet Banking, Mobile Banking or our App, requesting confirmation of the direct debit. Please provide the direct debit amount. We’ll reply via secure mail.
In order to set up a recurring direct debit on your account, you will need to speak to the biller directly to set up a Direct Debit. You will need to provide them with your account name, account number and BSB.
If you are needing to confirm these details, You can call us on 1300 651 400 during our Contact Centre hours of operation (Monday to Friday 8.00am - 5.30pm and Saturday 8.00am - 1.00pm) and a friendly staff member will be able to assist you.
Alternatively you can send Greater Bank a secure mail from within Internet Banking, Mobile Banking or our App requesting this information also.
The way in which the transaction has processed will determine how you can dispute the transaction in question.
- If it is an unauthorised Visa transaction, you will need to cancel your card immediately to prevent further unauthorised transactions. Your card can be cancelled via the ‘Card Management’ tab in the Mobile App, by calling our customer contact centre on 1300 651 400 during our hours of operation (Monday to Friday 8.00am - 5.30pm and Saturday 8.00am - 1.00pm) or by calling 1300 731 144 outside of our customer contact centres hours of operation.
- Please then get in touch with us via one of the above methods (apart from the after-hours number) or by sending us an email by clicking on the ‘Mail’ tab while you are logged into your Internet/Mobile Banking and we can discuss how to dispute the transaction.
To check if your disputed transaction has been resolved , you can call us on 1300 651 400 during our Contact Centre hours of operation (Monday to Friday 8.00am - 5.30pm and Saturday 8.00am - 1.00pm) and a friendly staff member will be able to assist you.
Alternatively you can send Greater Bank a secure mail from within Internet Banking, Mobile Banking or our App, requesting and update on your dispute. We’ll reply via secure mail. We do also post you a letter to advise once your dispute has been resolved.
A cash advance is when you withdraw cash from your credit card Account via an ATM, at a branch or when purchasing goods if the merchant allows you to do so.
Cash advances can also be when you make online or phone payments with a merchant that doesn’t accept credit cards payments. Your purchase will go through but these transactions will be treated like a cash sale.
Also, if you transfer from your credit card account into another account, or to another financial institution, and if you use your credit card for gambling purposes these transactions are also considered to be a cash advance.
Interest starts calculating from the day you make the withdrawal. In addition to interest, there are other fees that apply to Cash Advances. You can find the current fees in our credit card fee and charges flyer.
A balance transfer allows you to move amounts owing from one credit card to another. You can request to transfer a nominated amount from a card you have with another provider as part of your credit card application. Requests for balance transfers are subject to our approval and will only be accepted from a credit card issued by another Australian financial institution, unless we indicate otherwise.
You must continue to make all necessary payments to your existing credit card account with your other card provider until you receive confirmation from us that payment of the nominated balance transfer amount has been processed, and the balance transfer amount has been debited from your Greater Bank Visa Credit Card account. The balance transfer amount is transferred by Greater Bank when you activate your card.
A balance transfer will affect the eligibility to take advantage of an interest free period.
To avoid accumulating further debt you should ensure the balance owing on your other card is paid out in full and your account is closed.
Interest starts calculating from the day the balance transfer is debited to your account.
When you use your card pay for goods or services this is called a purchase. This can be made by dipping, tapping it (contactless) in a store or when you purchase something online. Your Greater Bank cards are accepted where your see the Visa symbol.
Interest on your purchases will depending on your eligibility for an interest free period and if you paid your last statement amount in full by the due date.
If you pay your account in full by the due date then you shouldn’t be charged interest on your purchases. If your account is eligible for an interest free period then you can enjoy up to 55 days interest free on your purchases.
If you don’t pay your account in full by the statement due date then we will charge you interest on the outstanding amount from the day following the due date for payment.
If you didn’t pay your full balance by the due the date. Interest will be applied for new purchases from the purchase date.
A limit is the maximum amount available to you on your card, including any interest and fees and charges.
A credit card is a type of loan. When you apply for a credit card we consider a number of factors in determining the limit we can provide, including the limit you have requested.
We will never offer you a higher limit than what you have requested but we may need to offer a smaller limit.
When we review your application and your credit history, we make a determination on the maximum limit amount along with the limit amount you have requested – then we determine the limit we can offer you on your credit card.
You can apply for an increase or request to decrease your limit at any time. You can do so by calling us, visiting one of our branches, via internet banking, The Greater Banking App or our website. You can also print a credit limit decrease request form <link> and take it into your nearest branch.
If your circumstances change or if you are having difficulty meeting your repayments then you need to let us know so we can see if there is anything we can do to assist.
We let you know your limit, in writing, when your application is approved or if you have requested a change.
You can also see your limit amount on your monthly statement. It is on the right hand side of your statement, this also shows you the amount your currently have available to still spend up to the full limit amount.
We’ll send you a statement at the end of every month showing all of your transactions for the month, any interest and fee charges and the closing balance for the statement period (including any previous balances you haven’t paid).
Your monthly statement will also show you what your minimum monthly repayment is and when it is due, along with some important information about how long it will take to pay your credit card off if you only make the minimum payment.
You can pay your credit card via Internet/Phone banking, setting up an EasyPay payment, via BPay® or in person via any of our branches. Remember, payments like BPAY® and transfers from non-Greater Bank accounts may take a few days to process
If you do pay your statement balance in full each month, you must do so by the statement due date to continue to be eligible for your interest free period.
If you don’t pay your statement balance in full, you need to pay at least your minimum payment by the due date. It’s important that you do so to avoid any late payment fees. Your statement will show you what this amount is, as well as how long it will take to pay your credit card off by only paying the minimum payment.
To make the most of your credit card it’s advisable to pay more than the minimum payment each month or over time you will incur further interest and it will take you longer to pay off this debt.
The interest free period is the number of days during the statement period plus the number of days until the statement due date. It is the maximum amount of days that may apply before interest is charged on purchases (assuming you do not already have interest accruing on balances left over from a prior statement period).
The number of interest free days will depend on the date you make a purchase and the date on which a statement period ends.
If you’ve forfeited your interest free period by not paying your full balance by the due date, it can only be reinstated once you’ve paid your statement balance in full by the payment due date again.
If you don’t pay your statement amount in full by the due date you will be charged interest from the day after the payment due date and on any new purchases from the date of each transaction.
Remember, don’t forget to allow a few days for payments like BPAY® and transfers from non-Greater Bank accounts to process.
So be smart about your spending. Larger transactions could be purchased closer to the beginning of the month to use the maximum interest free period. But this will only apply if you pay off that statement balance in full by the payment due date.
To avoid interest on any purchase transactions you need to pay your statement balance in full by the payment due date each month. Some types of transactions will incur interest straight away. These include cash advances and balance transfers. Cash advances can also be payments you make using BPAY® if the biller doesn’t accept a credit card transaction and will also incur interest charges immediately.
The fees associated with your card are outlined in your credit card agreement, for details on the current amounts refer to our credit card fees and charges flyer.
Tips to avoid fees:
- Set up an alert or schedule your payments to make sure you don’t forget to pay by the due date.
- Aim to pay off the full balance each month, maximising your money.
- If you can’t pay the statement balance in full then you need to pay the minimum amount due at least, to avoid any additional fees being due.
With either Greater Bank Debit or Credit Visa Card you will receive a PIN within a few days of you receiving your card.
Your PIN is sent separately for your security. The PIN you receive will be unique but it can be reset to something more meaningful to you, at one of our ATM’s by selecting the PIN Change option.
You must know your current PIN to be able to change it. You should ensure that only you know your PIN and be mindful when choosing a new PIN. I.e. avoid a PIN that contains repeating digits such as 9999, or digits in a sequence such as 1234 or numbers that represent information others may know about you such as a birthday, year of birth or address.
If you don't remember your PIN, you are able to order one via our Contact Centre (on 1300 651 400) or by contacting your local branch. The PIN will be mailed to you within 7 days.
If you have received a replacement card due to your previous card being damaged or expiring, you can continue to use your existing PIN number.
If you have ordered a new card due to your previous card being lost or stolen, you will require a new PIN number.
Each card is issued with an expiry date. It is important to know that you will not be able to use your card after the expiry date. At Greater Bank our cards have approximately 4 year term.
You will receive a replacement card the month before it expires. Your replacement card will be sent to your address and you will need to activate the card when you receive it.
Your existing PIN number will work with your new replacement card. The only change will be to the card number and the expiry date.
The expiry date is also used if you have a direct debit set up so you will need to notify anyone who might have your card on file.
1. Stop your card by locking or cancelling your card
As soon as you realise your card is missing it’s important to either lock, block or cancel your credit card. You can do this easily via the Greater Bank App, Internet Banking or online. You can also call our Contact Centre on 1300 651 400 during business hours or visit any of our branches.
2. Review the transactions on your statement
It is a good idea to regularly review your monthly transaction on your statement. We are here to help if you want to dispute a transaction.
3. Update your regular payments
If you’ve been issued with another card make sure you update any regular bill payments you might have set up. Some standard ones are Netflix, Spotify, Apple accounts, Phone, Gas and Electricity.
We are here to help if you want to dispute a transaction. If you are worried that your card has been compromised please cancel or put a stop on your account via the ‘Card Management’ tab in the Mobile App or call our Contract Centre on 1300 651 400. Outside of business hours call 1300 731 144.
To investigate a disputed transaction please call our Contact Centre on 1300 651 400 during business hour.
Your annual fee is charged in full on your first monthly statement. This will cover the next 12 month period.
Your annual fee will be charged each year at the same time.
If you have met the $12,000 annual spend threshold or your credit card is linked to an Ultimate Home Loan Package then the annual fee will be waived.
This fee is incurred when you don’t pay the minimum monthly payment required. The fee will be debited to your account on the last day of the second consecutive statement period in which the minimum repayment is not made, and thereafter on the last day of each subsequent statement period that the minimum repayment is not made by the due date.
We charge you a foreign currency conversion fee when you make a transaction in a foreign currency or in Australian Dollars:
(a) outside of Australia
(b) In Australia (for example, online) and the merchant or the financial institution processing the transaction is located outside of Australia.
Your account will be debited in Australian Dollars plus any fees and charges.
Conversion rates are set by Visa and can fluctuate until the transaction is debited to your account.
Transactions are converted from the Transaction currency to the Australian Dollar equivalent (or to United States Dollar then to the Australian Dollar equivalent), as at the date they are processed by Visa.
Both debit and credit transactions in foreign currencies are subject to international conversion rates.
All international transactions are listed on your statement in the currency of the transaction and the Australian Dollar equivalent
You can add an additional cardholder to your account as part of your credit card application or by completing an additional cardholder form once your credit card has been approved.
The most common reason for wanting to add an additional cardholder is so your partner or a family member can use your account. Just remember, that as the account holder, you are financially responsible for all transactions made by an additional cardholder. The account limit will include your card and any additional card.
To cancel an additional cardholder on your account you need to complete a credit card additional cardholder cancellation request form.
Visa Secure is an additional layer of security for your online purchases. In some instances, you might be asked for a second layer of security which will be via SMS. This will be a code which you will need to verify the purchase. Greater Bank has registered all our visa cardholder for this additional layer of security.
In the event your online purchase is not successful, we recommend that you contact our contact centre on 1300 651 400 etc. Our call centre team and investigate your purchase and determine what has happened and will advise you accordingly.
Visa Secure has been enhanced and your password is no longer required - this process is now seamless. All Greater Bank cardholders have been automatically registered for Visa Secure. The security protection remains the same and only the enrolment process has changed.
It's possible that your transaction was not successful for a number of reasons. Please contact our contact centre on 1300 651 400, and we can investigate the transaction for you.
When you make a purchase using your Greater Bank Visa Debit or Credit Card there are some circumstances where we can dispute a transaction for you from the merchant’s financial institution and initiate a return of funds. This is called a chargeback. Usually, we can only do this after you have tried to get a refund from the merchant and were unsuccessful.
Notify us straight away if you believe an error or unauthorised transaction occurred. To request a chargeback you should provide us with any information we ask for to support your request.
Not following these steps may limit our ability to resolve your complaint, and you may still be liable for the transaction.
What are pending transactions?
Have you noticed a difference between your account balance and your available funds? The difference may be due to a pending transaction.
Payments, cash withdrawals or deposits can sometimes appear as pending on your account until the transaction is fully processed. This can cause some confusion as you may think that a payment hasn’t been successful, or you might have been charged for something twice.
Here's some information to help you understand pending transactions and the steps to raise a dispute.
How pending transactions work
When a transaction is authorised it is confirming to the merchant your card is valid and there’s money in your account to pay for what you’re buying. The transaction amount is then deducted from your available funds and the transaction shows as pending on your account until the payment process is complete.
The amount marked as pending is deducted from the available funds not your account balance. If you want to know how much money you have available in your account look at your available funds.
Pending transactions generally take three to five business days to process. Some can take up to 10 business days.
Pre-authorised payments may take longer. If you allow a merchant to use your card for pre-authorised payments, things like a security deposit for a hotel booking or car hire, expect to wait up to 7 days for your available balance to be adjusted.
In some instances we may authorise your card transaction but the merchant may not process the transaction immediately.
E.g. you order two items costing $20 each and the merchant asks us to authorise a $40 payment. This appears as a pending transaction for $40. The merchant completes one of the orders and processes one transaction for $20. You’ll see $20 subtracted from your account balance while the other $20 remains pending.