International Banking Services Help
We know that when it comes to your money, knowledge is power. The more you know, the better informed your decisions will be when managing your money and at home and abroad.
We've taken some of the questions we get asked most about our International Services and given you all the information you'll need.
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Merchants in the United States of America (USA) including Hawaii, are currently in the process of updating their ATM terminals to be EMV compliant - this is so terminals will work with both Chip and PIN enabled cards.
Greater Bank customers may have difficulties when in the US using ATM terminals that have not yet been converted, and still rely on the use of card magnetic strips and signature (swipe and sign). This is due to the fact that Greater Bank has noticed an increase in the incidence of counterfeit card fraud at such terminals.
If caught overseas
If you're currently in the United States, or are planning a vacation there soon, all you need to do to ensure your card works at any ATM is email us at email@example.com with the details of your length of stay, and we'll do the rest.
You can also get in touch with us at any time via Social Media, so we can help out in a hurry.
Greater Bank customers are able to transfer money overseas in a number of ways. Working with a specialist in international payments and foreign exchange means we can help you send and receive money from friends, family and business partners in quick, reliable and affordable ways. Greater Bank offers two options to send funds abroad:
Also known as a ‘wire’, a telegraphic transfer is an electronic transfer of funds directly credited to a beneficiary’s overseas bank account
A Draft is similar to a Financial Institution Cheque issued in a foreign currency. It’s another way for you to make payments and settle a transaction overseas, especially if you don't have the receiver’s electronic bank account details. Drafts can be sent overseas via mail and are available in a wide range of currencies.
Organising your Telegraphic Transfer or Foreign Draft is easy – simply call 1300 651 400 to speak to a friendly Greater Bank staff member or drop into your nearest branch.
Here are the details you'll need to provide your payee in order for them to transfer funds to you from overseas:
- (Your) Account name
- (Your) account number
- Greater Bank's BSB - 637 000
- Greater Bank's address - 103 Tudor St, Hamilton, NSW 2303
- Greater Bank's SWIFT code - ASLLAU2CGBS
- You may need to provide your address to your payee in certain cases
This depends on whether you choose to send funds by using a Telegraphic Transfer or Foreign Draft. The required details for each can be found below:
- You will need to provide full details of the beneficiary’s bank, bank address, account number and SWIFT code or routing number. An IBAN (International Bank Account Number) is required if the funds are being sent to a European Country (including the United Kingdom)
- Please include Greater Bank’s street address 103 Tudor St Hamilton NSW 2303 and SWIFT CODE: ASLLAU2CGBS to ensure a successful transfer
- You will need the beneficiary’s full name, full street address, any special instructions for the transfer and the currency and amount
A SWIFT code is a method of identifying individual financial institutions across the globe.
- Greater Bank’s SWIFT code is ASLLAU2CGBS
- SWIFT is the process Greater Bank uses to send money around the world (similar to using BPAYⓇ for domestic payments)
For all Telegraphic Transfers and International Payments, Greater Bank’s SWIFT code is ASLLAU2CGBS
A draft is similar to a Financial Institution Cheque issued in a foreign currency. It’s another way for you to make payments and settle a transaction overseas, especially if you don’t have the receiver’s electronic bank account details.
Drafts can be sent overseas via mail and are available in a range of currencies.
Organising a foreign draft is easy – simply call 1300 651 400 to speak to a friendly Greater Bank staff member, or drop into your nearest branch
An IBAN is an identification number used to uniquely identify a customer’s bank account. The IBAN number consists of an alphabetical country code, followed by two digits, and then up to thirty five characters for the bank account number.
Not all countries use an IBAN, but in some countries the IBAN is mandatory and must be included.
Cash Passport can be used worldwide wherever the MasterCard Acceptance Mark is displayed.
This means you have access to your money from over 1.9 million ATMs and 31.4 million retailers around the globe.
You can also use Cash Passport to shop securely online.
You are able to check your Cash Passport balance and manage your account by registering for My Account on the Cash Passport website.
Even with a zero balance, your Cash Passport is still valid (up to the expiry date on the card), and you can reload it for your next trip anytime.
When a Cash Passport is ordered, customers are given two cards, a primary and a secondary.
However, if the worst were to happen and both your Cash Passports are lost or stolen, it is best to contact Cash Passport immediately to notify them of your situation so they can act on your behalf accordingly, whether this means cancelling your lost card, arranging replacement funds, or forwarding you a new card.
You can contact Cash Passport directly via the following numbers:
- New Zealand: 0800 444 691
- Australia: 1800 098 231
- Hong Kong: 800 966 321
- Japan: 00531 780 221
- South Korea: 00798 4434 1279
- Thailand: 001800 442 212
- UK: 0800 056 0572
- USA/Canada: 1 877 465 0085
- Other countries: +44 207 649 9404