Mobile Banking Help
Our Mobile Banking service offers our customers the ability to do their banking anywhere, at any time. Our application is available across a variety of devices, so whether you’re kicking back on the couch with the iPad* or on your Android** smartphone in a taxi, your money stays at your fingertips.
So we can help you get the most out of our Mobile Banking service, we’ve put together some handy tips and pointers in response to our most Frequently Asked Questions.
To log onto Greater Bank's Internet Banking, click here.
To find out how to register for Greater Bank's Internet Banking, click here.
- Apple iPhone 4 and later, iPad 2 and later, iPad Mini, iPad Air
- Running iOS9 and later with Safari
- Samsung Galaxy S4 and later, Galaxy Note 4 and later, Galaxy Tab 4 and later.
- Running Android 5.0 and later, with an Internet Browser
Mobile Banking is designed and tested for compatibility against the devices and browser versions identified above but in most cases will work as expected with other devices and browsers not listed here.
Our Mobile Banking platform has slightly different functionality than our full desktop Internet Banking platform, as we've streamlined our Mobile offering for our customers needs while on their personal device.
Here's a run-down of exactly what each platform offers.
|Features||Internet Banking||Mobile Banking|
|View Accounts and Balances||Y||Y|
|View interest incurred on your accounts or loans over the past financial year||Y||Y|
|Transfer money between your Greater Bank accounts||Y||Y|
|Transfer money to new and existing 3rd party accounts (within Australia)||Y||Y|
|Redraw money from your home loan||Y||Y|
|View transactions for the last two financial years||Y||Y|
|Search for transactions (quick and advanced search)||Y||Y|
|Process BPAYⓇ payments to new and existing billers||Y||Y|
|Send or reply to secure mail, update your email address, select options which notifications you'd like to receive such as security, authorisation of joint accounts, failed transactions, successful batch processing, messages relating to requests you've made and special offers||Y||Y|
|Manage scheduled payments||Y||Y|
|Perform transaction authorisations on accounts with multiple signatories||Y||Y|
|Process batches (transfer money to multiple payees at once)||Y||N|
|View statements (for current and closed accounts)||Y||Y|
|Register for BPAYⓇ View to easily manage your regular bill payments||Y||N|
|Set up SMS or Email Alerts for balance update, low balance, high balance, withdrawal, deposit, direct credit, cheque and direct debit dishonour warning||Y||Y|
|Account maintenance to change account name, activate your ATM card, opt in to eStatements (out of paper statements)||Y||Y|
|Open Accounts (transactional, savings and term investments)||Y||Y|
|Enquire/Get Quotes for personal and home loans, business banking, credit cards and Insurance||Y||Y|
|Sort accounts in your preferred order||N||Y|
|For security purposes be able to change your password||Y||Y|
|Login for the first time or if you've forgotten your password||Y||Y|
|View pending transactions on your accounts||Y||Y|
|Set up a PayID to receive real-time payments||Y||Y|
|Make real time payments using Osko by BPAY||Y||Y|
You sure can! Here's how:
Already a customer?
Simply log into Internet Banking, or our Mobile Banking or Mobile App to open a range of everyday and savings accounts.
You sure can! Here's how:
Already a customer?
Simply log into Internet Banking, or our Mobile Banking or Mobile App to apply for a Personal Loan or Credit Card, or to start a Home Loan application.
Fingerprint login allows Greater Bank customers to log into our Mobile Banking App quickly, by scanning their fingerprint on their iOS or Android device.
Fingerprint login allows you to manage your money on the go with ease, giving you faster access to your money when you need it. Just hold your finger over your iphone home button, and you’re off!
Fingerprint Login is available on iPhones and iPads with Touch ID enabled, and Android devices with Fingerprints registered. Greater Bank customers will need to ensure they’ve downloaded the latest version of our App, and are currently using a 4 digit access code to access Greater Bank’s App. Additionally, Android customers will need to ensure they are using a device with a Fingerprint scanner, and are running Android v.7 or above.
It’s easy as one, two, three!
One – grab your iPhone or iPad and make sure you have downloaded the latest version of our App. Android users will need to ensure they are using a device compatible with Fingerprints, and are running Android v.7 or above.
Two – Head to the settings menu on your device. For iOS users, click “Touch ID and Passcode” – follow the prompts to turn on Touch ID. For Android users, click "Lock screen and Security > Fingerprints" - follow the prompts to turn on Fingerprints
Three – Log into our app using your 4 digit passcode, and follow the prompts on the post-login screen!
If you have any issues with the above setup, complete steps 1 and 2, then log into our app, head to Settings > Touch ID and turn the functionality on.
To turn on Touch ID for your iPhone or iPad, simply open your settings (look for the cog icon), click on ‘Touch ID and Passcode” and follow the prompts. Your device will walk you through registering one, or multiple fingerprints.
To turn on Fingerprint ID for your Android device, simply open your settings (look for the cog icon), click on "Lock Screen and Security > Fingerprints” and follow the prompts. Your device will walk you through registering one, or multiple fingerprints.
You can turn Fingerprint Login off with ease at any time. Simply log in to our app and head to Settings > Touch ID, and select ‘OFF’.
It’s important to remember that use of Fingerprint Login will be disabled if you, at any stage:
- Change or delete your four digit access code within Greater Bank’s app, or
- Register a new device within Greater Bank’s app.
After five (5) unsuccessful attempts to log in to our App using Fingerprint Login, Touch ID will be disabled on your Apple device, and you’ll be asked to enter your 4-digit device passcode. This is a security safeguard built into Touch ID, and applies to our App as well.
After five (5) unsuccessful attempts to log into our App using Fingerprint Login, Fingerprints will be disabled on your Android device, and you'll be asked to enter your 4-digit device passcode. This lock-out will last for 30 seconds before you'll be able to attempt Fingerprint Login again. This is a security safeguard built into Fingerprints for Android devices, and applies to our App as well.
Quick Balance is a feature of our Mobile Banking App that gives you the option to you view the balances of up to three of your accounts without having to log-in to the app.
Activating Quick Balance is simple. To turn it on, simply:
- Log into the app
- Select ‘Settings’
- Select ‘Quick Balance’
- Select up to three accounts you’d like to appear on your pre-login Quick Balance display
- Log out and swipe left to view Quick Balance
If you’ve tried the steps above, and aren’t able to activate Quick Balance, you’ll just need to download the latest update of Greater Bank’s Mobile Banking App from the Apple App Store or the Google Play Store.
Once you’ve switched Quick Balance on, to use it, just open Greater Bank’s Mobile Banking App and swipe right to view your account balance(s).
You’re able to select up to three of your accounts to display using Quick Balance. You can change these at any time by accessing Settings > Quick Balance within the app.
To change the order of your accounts, simply log onto Internet or Mobile Banking, and re-order your accounts as you’d like them to be displayed using Quick Balance.
Quick Balance is refreshed each and every time you swipe left from our Mobile App home-screen. This means every time you view Quick Balance, it will provide you with an up-to-date reflection of your account balances as if you had actually logged in to the app.
While viewing Quick Balance, however, you’re able to refresh the screen using the ‘refresh’ button underneath your balance listings.
Not a problem.
If you want to make your Quick Balance display clearer, you can personalise your account names within Internet Banking. So, you could name one of your Bonus Savers ‘Rainy Day Fund’ and the other ‘Holiday Savings’.
When activating Quick Balance, you’ll be given a list of devices that you currently have registered to use Greater Bank’s Mobile Banking App. You can choose from this list which of these devices you’d like to use Quick Balance on.
So, if you have your iPhone and your Family iPad registered for our Mobile App, but you only want to use Quick Balance on your iPhone, simply select this one device.
De-registering devices is just as easy and can be done at any time. Just click Settings > Quick Balance and de-select the device in question from the list of registered devices.
No. Quick Balance is only available using Greater Bank’s Mobile Banking App.
To turn off Quick Balance, simply log in to Greater Bank’s Mobile Banking App, click Settings > Quick Balance and select OFF. It’s just that easy.
Not at all. We understand that not all our customers will want to take advantage of this feature, which is why we’ve made it an Opt-In feature only.
If you don’t want to activate Quick Balance, simply carry on using Greater Bank’s Mobile Banking App as per normal.
It sure is. By activating Quick Balance, only your account names and your available balance is shown on the Quick Balance screen of our App.
Essentially, in the event that your phone were lost or stolen, your sensitive information remains protected. Anyone using your phone would still be forced to guess your 4-digit passcode or username and password to be able to access your account information.We recommend setting up a device passcode or enabling fingerprint scanning in order to access your smartphone, just in case. And don't forget, if you're no longer using a particular device, be sure to de-register it and uninstall the app.
Absolutely, simply enter your new payee's details and proceed with payment.
Absolutely. Simply enter your new payee's details and proceed with payment. You have the option to send the payment using Osko by BPAYⓇ (a real-time payment) using a PayID or BSB/Account Number, or as a traditional third party payment, which can take up to two business days to process.
The Greater Bank Mobile Banking App lets you configure your access settings so that you no longer have to enter your full, lengthy username and password to access Mobile Banking.
You can set up a 4-digit access code of your choice so that you can quickly access your money on your mobile.
You can set up a 4 digit access code simply by logging onto Mobile Banking via the Greater Bank App, and accessing the settings menu.
Click devices, enter the four digit code of your choice, and register your device. It's that easy!
Simply log on to Mobile Banking via the Greater Bank App, access the settings menu, click devices, and de-register the device of your choice.
Yes, very easily.
Simply log on to Mobile Banking via the Greater Bank App, access the settings menu, select 'Change Access Code', choose your new code, and you're done!
Chances are you've simply entered your code incorrectly too many times and need to be re-verified.
The best course of action if you can't access Mobile Banking using your 4 digit access code is to give our customer service team a call on 1300 651 400, Mon-Fri 8am-5:30pm, and Sat 8am-1pm.
If you enter an incorrect password a number of times you will be locked out of both Mobile and Internet Banking.
If you are locked out of Mobile and Internet Banking, you can reset your password via the 'Forgot' button on the Internet Banking homepage.
Alternatively, you can contact our Customer Service Centre on 1300 651 400 (Mon-Fri 8:00am to 5:30pm and Sat 8:00am to 1:00pm) to unlock your access.
Yes. You are able to process redraws through Internet and Mobile Banking, as well as our App.
As it is not possible to print a receipt from your phone, you will need to take a manual note or a screen shot of the transaction receipt number.
Yes, you may access Mobile Banking provided your mobile phone is connected to international roaming. Additional carrier charges may apply for web access to Mobile banking whilst overseas.
The time limits are a security measure for your protection. If your session remains idle for 10 minutes or if your session exceeds the maximum session time of 20 minutes you will automatically be logged out. Simply log back in.
Yes. If you are an iPhone* user, you can download a free application via the App Store in iTunes. Download the Greater Bank iPhone* app
*iPhone, iPad and iPod Touch are registered trademarks of Apple Inc.
Yes. If you are an Android™** phone user, you can download a free application via Google Play. Download the Greater Bank Android** app
** Android is trademark of Google Inc
Yes. Mobile Banking provides the same level of security as Internet Banking. You should follow the same basic security precautions you do with a personal computer.
Your financial information is secure because it is not stored on your mobile phone at any time.
If you are registered for Internet Banking you will automatically be registered for Mobile Banking. You will use the same Username and Password that you use for Internet Banking to access Mobile Banking.
If you have had a temporary password issued by Greater Bank, you must first log on to Internet or Mobile Banking and change this Temporary Password to a Password of your choice. Once you have done this you will be able to logon to Internet or Mobile Banking using your newly chosen Password.
To find out how to register for Internet Banking, click here.
When you connect to our website using a mobile device you will be automatically connected to the Mobile homepage. From here follow the links to our most popular website functions including Mobile Banking.
If you've forgotten your password, you can now reset it at any time via the 'Forgot' button on the Mobile Banking login screen.
Alternatively, you can call our Customer Service Centre on 1300 651 400 (Mon to Fri 8.00am to 5.30pm, Sat 8.00am to 1.00pm) to have your password reset.
Yes. These transactions can be performed through Internet and Mobile Banking, as well as our App.
If you know your password...
You can change your password anytime by selecting the Settings option on the Mobile Banking menu.
If you've forgotten your password...
You're now able to reset it without logging into Mobile Banking.
- Go to the Greater Bank's Mobile Banking login screen, and click the 'Forgot your password?' button below the Password entry field.
- You will be directed to a 'Reset Password' page, where you'll be asked for your Mobile Banking username, your date of birth and your email address.
- Using the existing mobile number we have on file for you, we'll send you an SMS straight away containing a temporary Mobile Banking password.
- Upon logging in using this temporary password, you'll immediately be prompted to set a new Mobile Banking password of your choice.
- Once this is complete, you'll also receive an email confirming that you have changed your Mobile Banking Password.
If at any time you have any questions, feel free to give us a call for help on 1300 651 400.
There are a number of ways you can register for Greater Bank's Internet Banking.
For new customers:
- Open an Access, Ultimate Access, Bonus Saver or Term Investment Account with us online, and complete your Internet Banking registration online within minutes.
- Drop into your nearest branch
For existing customers:
- Give us a call on 1300 651 400 (Mon-Fri 8:00am to 5:30pm and Sat 8:00am to 1:00pm AEST)
- Drop into your nearest branch
If your online purchase is not going through, we will need to look in to this for you and will need you to provide information regarding the transaction such as the amount and when the transaction was attempted.
You can call us on 1300 651 400 during our Contact Centre hours of operation (Monday to Friday 8.00am - 5.30pm and Saturday 8.00am - 1.00pm) and a friendly staff member will be able to assist you.
Alternatively you can send Greater Bank a secure mail from within Internet Banking, Mobile Banking or our App, providing the information required to investigate the declined transactions.
You can update your address details with Greater Bank in a number of ways.
Firstly, you can send us a secure mail from within Internet Banking, Mobile Banking or our App, requesting the changes required. We’ll reply via secure mail when these changes have been made.
Alternatively, you can call us on 1300 651 400 during our Contact Centre hours of operation (Monday to Friday 8.00am - 5.30pm and Saturday 8.00am - 1.00pm) and a friendly staff member can make these changes for you.
If you’ve forgotten your username for Internet or Mobile Banking, we can help.
Give our Contact Centre a call during their hours of operation on 1300 651 400 Monday to Friday 8.00am - 5.30pm and Saturday 8.00am - 1.00pm) and a friendly staff member will be able to provide your username to you.
Batch Payments have been available in Internet Banking for years, but now we've made it easier for you to make Batch Payments anywhere, anytime, by making this feature available within Mobile Banking.
You can create batches for Batch Payments in one of three ways:
Create a new batch using an existing batch template
Upload payees to a batch manually
Scheduling a batch for Payment or Debit