Skip to Main Content

Simple, fast and safe.

Our online banking is designed to help make managing your money easy. Here’s how it can help.

Manage

  • Manage your money at the push of a button.
  • View statements online and keep track of your money.
  • View your interest and balance details instantly on all accounts.
  • Transaction alerts. You can customise transaction alerts, via SMS or email.

Move

  • Transfer to anyone, and use Osko® and PayID™ to pay and get paid in minutes.
  • Pay your bills securely using BPAY to stay on top of your finances.
  • Redraw payments done in advance in eligible loan accounts.
  • Organise batch transactions.

Simplify

  • Create new accounts and manage your cards online
  • Apply for loans and products in minutes

Staying secure online

Greater Bank's Online Banking allows you to manage your money wherever you are, 24 hours a day.

Within Online Banking, you’ll be able to use our full suite of features and services. Check your account balance, pay a bill using BPAY, view interest earned, lock a misplaced card, share your transaction receipts and account details easily - the list goes on.

We use some of the most up-to-date security features available on our Online Banking platform such as 128-bit encryption and one-time passwords for new payees, new billers and for new transactions over the daily threshold. A reference number is also provided as a receipt of each financial transaction you perform.

You may also be interested in

Open an online account and register for online banking

Whether you already bank with us or are ready to start enjoying a greater way of banking, registering for Online Banking is simple.

New customers have a couple of options for Online Banking registration.

Find your nearest branch

Existing customers also have a couple of options for Online Banking registration.

  • Give us a call on 13 13 86 (Mon-Fri 8:00am to 5:30pm and Sat 8:00am to 1:00pm AEST) and we can get you started over the phone.
  • Or, you can drop into your nearest branch, and our friendly staff will help you get set up.

Call 13 13 86 Find your nearest branch

Got questions about Online Banking?

We’re always working to make Online Banking with us as user friendly as possible, but we also know that if there’s something you want to know, it’s always good to ask.

In a word, yes.

At Greater Bank, you can open an account online and become a customer in minutes, and start accessing your money through our online banking and app.

If you're an existing customer, you can open an account online through online banking or our app around the clock.

New to Greater Bank?

Open an everyday or savings account with us online and you’ll be registered in minutes! Or, drop into your nearest branch.

Open an Everyday Account

Open a Savings Account

Find a branch

There are a number of ways you can register for Greater Bank's Online Banking.

For new customers:
For existing customers:
  • Give us a call on 13 13 86 (Mon-Fri 8:00am to 6:00pm and Sat 8:00am to 1:00pm AEST)
  • Drop into your nearest branch

If you use the mobile app with a 4 digit Access Code, you can view your username by selecting ‘More’ > ‘Settings’ > ‘My Details’ (your username will be displayed at the top of the screen).

Call us on 13 13 86 Monday to Friday, 8.00am to 6:00pm. Saturday, 8.00am to 1.00pm AEST. Or, drop into your nearest branch or leave us a message on Facebook and we'll get back to you as soon as we can.

Reset your password any time by selecting the 'Forgot your password' button on the Online Banking login screen and following the prompts.

We’ll send you an SMS with a temporary password to log in. Then, you can create a new password. You’ll get an email confirming your password has changed.

Or, you can call us and we’ll help you reset your password.

Call us on 13 13 86 Monday to Friday, 8.00am to 6:00pm. Saturday, 8.00am to 1.00pm AEST. Or, drop into your nearest branch or leave us a message on Facebook and we'll get back to you as soon as we can.

It generally means that you have entered the password incorrectly three (3) times.

If you've forgotten your Online Banking password, reset it via the 'Forgot your Password' link on the Online Banking login screen, or contact us for assistance.

Call us on 13 13 86 Monday to Friday, 8.00am to 6:00pm. Saturday, 8.00am to 1.00pm AEST. Or, drop into your nearest branch or leave us a message on Facebook and we'll get back to you as soon as we can.

Log into your mobile banking app or online banking.

  • If transferring between your own GB accounts, select the ‘Transfer Between my Accounts’ option on the home screen. Select the account you wish to transfer the funds from and to and follow the prompts.
  • If transferring to another person or a different bank, select the ‘Pay Anyone’ option from the home screen. Enter in the details of the person you wish to transfer funds to (this information should be BSB/Account Number/Name) and follow the prompts. If this account is one in which you will send funds to more than once you have the option to ‘Save Payee Details’ to retain these details in a drop-down list.
  • If making a BPAY payment, select the ‘BPAY’ option, enter the Biller Details (this information should be a Biller Code and Customer Reference Number) and follow the prompts. If this Biller is one in which you will make a payment to more than once you have the option to ‘Save Biller Details’ to retain these details in a drop-down list.

Let us know and we’ll help work it out together!

Call us on 13 13 86 Monday to Friday, 8.00am to 6:00pm. Saturday, 8.00am to 1.00pm AEST. Or, drop into your nearest branch or leave us a message on Facebook and we'll get back to you as soon as we can.

Check your device is supported for online banking

We’ve designed and tested our online banking compatibility with these operating systems.

Apple
iPad and iPhone		 Android Browsers
  • iPhone 6s or later
  • iPad 4 or later
  • iPad Mini 4 or later
  • iPad Air 2 or later
  • iPad pro

  Running software version iOS 15 or later, Safari.

  • Samsung Galaxy

  • Google Pixel

  • OPPO

and more.

Running software version Android 11 or later with Internet Browser.

  • Edge (current stable release)

  • Firefox (current stable release)

  • Chrome (current stable release)

Connection to Online Banking is via HTTPS (Hypertext Transfer Protocol Secure). Your browser must have JavaScript enabled and you must accept session cookies.

For your online banking to run as seamlessly as possible, we recommend using the Google Chrome web browser.

Ensure your online banking app is up to date

1. Check your device software version

The easiest way to find the model and number of the device you are using is to use the device itself.

Apple users Android users
  • Open Settings
  • Select General
  • Select About – your device details will be displayed here under software version.
  • Open Settings
  • Select About phone or About device
  • Select Android version – your device details will be displayed here.

2. Update your app

We recommend you update your software to the latest version on your device. This will make sure you have the best possible protection from new threats. As an added bonus, you’ll also get any improvements we’ve made to remove glitches or add helpful extra features.

Apple users Android users
  • Open the App Store
  • Tap your profile icon at the top of the screen
  • Scroll to see pending updates and release notes. Tap Update next to an app to update only that app, or alternatively, tap Update all.
  • Open the Google Play Store
  • At the top right, tap the profile icon
  • Tap Manage apps & device. Apps with an update available are labelled Update available
  • Tap Update.

3. Set up automatic updates

If you prefer, you can turn on automatic updates, this means all your apps will update to the latest version without you having to update them manually.

Apple users Android users
  • Go to Settings
  • Tap App Store
  • Turn App Updates on or off.
  • Open the Google Play Store and click on the menu in the top right
  • Tap on Settings > Network Preferences > Auto-update apps
  • Select whether to auto-update over wifi only or using your mobile data.

Your web browser is one of the most important programs on your computer. Every website you view runs through your browser. The main reason it’s important to keep your web browser updated is security.

Criminals are constantly looking for new ways to steal your personal information. One of the most common ways they do this is by exploiting vulnerabilities in your web browser – the older it is, the more likely it is that people have been able to find these vulnerabilities. A newer web browser will have better security and keep your information safe.

Another reason to upgrade is that newer web browsers take advantage of new standards and technologies, making them faster. This means you’ll save time and be able to browse the web more quickly.

Installing a new web browser is free and only takes minutes. Find out which browser you’re currently using, and then visit your web browser support site for instructions on how to upgrade it.

What is second factor authentication?

It is an added layer of security for your online banking that is available in the app and Online Banking on web/desktop.

You can switch it on and off yourself when logged in. Go to More > Settings > Second Factor Authentication and follow the prompts to activate.

When enabled, you will receive a One Time Password to your mobile number we have on file each time you login. That way, someone trying to fraudulently gain access to your accounts cannot do so without access to your mobile phone.

How the login process will work: You will still use your username and password or 4 Digit access code or biometrics (Fingerprint or Face login). Once this is completed you will be sent a One Time Password to your mobile and you will enter this in the screen presented to complete login.

Online Banking FAQs

We're here to help

Got a question?

Check out our extensive FAQ section.

View FAQs

Drop in

Find your nearest Branch or ATM

Branch and ATM Locator

Get in touch

Call us Monday to Friday
8:00am to 6:00pm
and
Saturday 8:00am to 1:00pm AEST

Call 13 13 86

Pay ID™ is a trademark of NPP Australia Limited ABN 68 601 428 737. Osko by BPAY® and BPAY® are registered to BPAY Pty Ltd ABN 69 079 137 518. You should review the relevant payment facility terms and conditions available on our website before deciding whether a service is appropriate for your personal circumstances.