We’ve refunded all transaction fees for May and June 2026
We recently identified an issue that affected the calculation of transaction fees for some Greater Bank customers.
As a result, some customers were incorrectly charged transaction fees on 1 July 2026 for transactions made during May and June 2026. We apologise for this error and confirm it has been corrected.
What are transaction fees?
Transaction fees may apply when certain transactions or services are performed on an account. Applicable fees are outlined in your Product Schedule and Terms and Conditions.
View the latest Terms and Conditions: Greater Bank Terms and Conditions
We've also refunded SMS alert fees for Ultimate Access accounts
We also identified that some customers with Ultimate Access accounts were incorrectly charged SMS alert fees on 1 July 2026 for SMS alerts sent during May and June 2026. We apologise for this error and confirm it has been corrected.
What is an SMS alert fee?
An SMS alert fee is an optional service charge that applies when an SMS notification is sent at your request. Applicable fees are outlined in your Product Schedule and Terms and Conditions.
View the latest Terms and Condition: Greater Bank Terms and Conditions.
What have we done?
To ensure no customer is disadvantaged:
- We have refunded all transaction fees charged for the affected May and June 2026 periods.
- We have refunded all SMS alert fees charged to Ultimate Access accounts for the affected May and June 2026 periods.
If you were affected, both the original fee and the refund will appear in Online Banking, the app and on your next statement.
- Transaction fees will appear as 'Tran Fee', followed immediately by a corresponding refund. Both entries are dated 1 July 2026.
- For Ultimate Access account holders, SMS alert fees will appear as 'SMS fee', followed immediately by a corresponding refund. Both entries are dated 1 July 2026.
You do not need to take any further action.
Contact us
If you have any questions:
In person: Visit any Greater Bank branch.
By phone: 13 13 86
Monday to Friday 8.00am–6.00pm and Saturday 8.00am–1.00pm.
By email: contactus@greater.com.au.
Information about our complaints process is available at Greater Bank Complaints.