Our contact centre is here to help
Our Hunter based contact centre is available to assist you during the following hours:
Monday to Friday 8:00am to 6:00pm
Saturday 8:00am to 1:00pm AEST (AEDT when in operation).
You can take the following steps if your personal information has been compromised:
As an increased security measure, please be aware our staff may ask some questions about the purpose of a transaction to ensure the enquiry is not the result of scam activity.
Keep your codes (PIN, passcodes and passwords) safe.
It’s important to know you are responsible for losses from unauthorised transactions if you don’t protect your PIN and access codes.
Despite any guidance we provide, our liability for any losses incurred by you resulting from unauthorised transactions will be determined by the ePayments Code.
For security reasons, our staff may ask you a series of questions when you request large cash withdrawals or changes to transfer limits to protect you against financial scams.
We may also ask you to provide ID to verify your identity and help keep your accounts safe.
Always exercise caution when using your card or cheques:
Cyber-attacks are becoming increasingly sophisticated and anybody can be targeted. We have a dedicated team looking for suspicious transactions and activity across your accounts, but it’s important to remain vigilant and keep your personal information secure.
Get in touch if:
For more information on identifying scams, see The Little Black Book of Scams provided by the Australian Competition & Consumer Commission.
Our Hunter based contact centre is available to assist you during the following hours:
Monday to Friday 8:00am to 6:00pm
Saturday 8:00am to 1:00pm AEST (AEDT when in operation).
Be aware of these four schemes that scammers are using to take advantage of the rising cost of living.