Your bank will never unexpectedly contact you and request the following:
Share your password, PIN, customer number, or one-time password during an unexpected call
Disclose any personal or account details
Transfer, withdraw, or deposit your funds to a third party
Click a link to grant access to your computer
Send a courier or staff to pick up money, cards, or details from you
If you’re contacted unexpectedly and asked for any of the above, rather call directly or visit your local branch to confirm the request is legitimate.
Always protect yourself
Don’t trust a source just because they have some of your personal information.
Hang up on unexpected calls. Never respond to SMS messages or emails asking for your personal details. Rather contact the relevant provider yourself.
Contact your mobile provider immediately if your phone stops working or you unexpectedly lose service.
Contact your provider
Report any unusual activity, e.g. an email or text for a password change or a transaction you did not do.
Scammers are persistent. They will often pressure you, create a fake emergency, or threaten you with legal action.
Scammers don’t discriminate.
Cyber-attacks are becoming increasingly sophisticated and anybody can be targeted. We have a dedicated team looking for suspicious transactions and activity across your accounts, but it’s important to remain vigilant and keep your personal information secure.
Get in touch if:
Anyone from your bank unexpectedly contacts you via phone, SMS, email, or social media and requests your personal details, PIN, passcode, password, or one-time password
You suspect your access codes or PIN have become known by someone else
You see any unauthorised transactions on your account/s
You’re concerned that you’ve become a victim of a scam or fraud
Your card, phone, passbook or cheque book is lost or stolen
You have moved and need to update your details
You’re being blackmailed with threats of sharing your personal information or images. Don’t make any payments or meet their demands. Keep evidence of the conversation and immediately report this incident.
We recommend to only use trusted Wi-Fi networks where you know the connection is secure, such as at home or possibly your workplace. Public Wi-Fi networks aren't always secure so it is best to use mobile data instead.
Keep all receipts and transaction records and check the details on your statements
Use secure payment methods when making a purchase online
Be aware of fake sellers. Check the logo, business name and URL address
Check and make sure it is a reputable site by looking for the padlock symbol and ‘https’ at the start of the web address (not http) or using a reputable website checker tool.