Greater Bank’s commitment to providing its customers with outstanding customer service has again been recognised, this time as part of Canstar’s 2021 Customer Service Awards.
Greater Bank picked up two Most Satisfied Customer Awards - Customer Owned Bank and Online Banking.
This latest recognition comes on the back of the recently announced Money Magazine 2021 Consumer Finance Awards, where Greater Bank was named Customer-Owned Institution of the Year, and the 2021 Mozo People’s Choice Awards, where it received five awards in the banking category.
Canstar’s Customer Satisfaction Awards are based on how content customers are with a particular financial institution and complement its Star Ratings and Awards that are calculated by Canstar’s expert researchers.
Greater Bank Chief Executive Officer, Scott Morgan, said the customer-owned bank’s principals of mutuality and customer-centric values have long been its ‘North Star’ and continue to guide the organisation as it works to provide customers and the communities it serves with banking solutions that genuinely meet their needs.
“Our principles of mutuality provide the foundations of our operations which ensure our customers are at the heart of everything we do. This is what guides us every day at Greater Bank,” Mr Morgan said.
“These awards are further recognition of this work and of our people, both frontline employees and those that work behind the scenes, who work tirelessly to deliver outstanding products and services to our customers.”
Scott Morgan, Greater Bank CEO.
Mr Morgan said that the award for Online Banking is also recognition of the investment Greater Bank has undertaken in developing its technological capabilities in recent years that will allow the business to remain at the forefront of service delivery.
“There is little doubt that technology is having the greatest influence on how customers interact with their bank, and it’s critical that we remain well placed to not only meet those demands but get ahead of future service delivery expectations,” Mr Morgan said.
“Online and digital banking is the primary point of contact for many of our customers so it’s imperative that we provide platforms that not only perform a wide range of baking services but an outstanding customer experience.”