Support hub

If someone is controlling or misusing your money, we can help you manage your banking safely and access support.

If you’re experiencing domestic or family violence, we can support you with your banking needs and help you understand your options.

If gambling is affecting your finances, we can help you understand the banking support and options available to you.

If you’re having difficulty making repayments or managing your finances, we may be able to provide support and help you understand your options.

If you’re managing the financial affairs of someone who has died, we can help you understand what to do and guide you through the process.

If you notice suspicious activity or think you’ve been targeted by a scam, we can help you understand what to do next.

If you need someone to manage financial matters for you, or you’re acting on someone else’s behalf, find out what we need to manage these arrangements.

If a natural disaster is affecting your finances or banking, find out what support may be available to you.

If you need additional support to access or manage your banking, find out about our accessible products, services and support.