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Banking made greater this holiday season

With 2021 almost run and done, we're all looking forward to a restful and rejuvenating holiday season.

Here's how to avoid any hassle when it comes to your money.

Scheduled Payments

Due to the way the Christmas and New Years public hoildays are structured this year, please note the below information concerning your scheduled payments over the holiday period:

  • Christmas: If you have payments scheduled for Saturday, December 25 (Christmas Day) – Tuesday, December 28 (inclusive), you'll need to ensure your designated account is funded for these payments on Friday, December 24 (Christmas Eve).
  • New Years: If you have payments scheduled for Saturday, January 1 (New Year's Day) – Monday, January 3 (inclusive), you'll need to ensure your designated account is funded for these payments on Friday, December 31 (New Year's Eve).

Our holiday opening hours

Here's where and when you can find help from our branch and contact centre staff over this year's holiday period.

Date Branch opening hours Contact Centre opening hours
Friday 24/12/21 (Christmas Eve) 9:00am - 5:00pm 8:00am - 5:00pm
Saturday 25/12/21 (Christmas Day) CLOSED CLOSED
Sunday 26/12/21 (Boxing Day) CLOSED CLOSED
Monday 27/12/21 CLOSED (Public Holiday) CLOSED (Public Holiday)
Tuesday 28/12/21 CLOSED (Public Holiday) CLOSED (Public Holiday)
Wednesday 29/12/21 9:00am - 5:00pm 8:00am - 6:00pm
Thursday 30/12/21 9:00am - 5:00pm 8:00am - 6:00pm
Friday 31/12/21 (New Year's Eve) 9:00am - 5:00pm 8:00am - 5:00pm
Saturday 1/1/22 (New Year's Day) CLOSED CLOSED
Sunday 2/1/22 CLOSED CLOSED
Monday 3/1/22 CLOSED (Public Holiday) CLOSED (Public Holiday)
Tuesday 4/1/22 9:00am - 5:00pm 8:00am - 6:00pm

Staying safe - COVID-19

We'll continue to provide updates via social media regarding any change to our branch activity due to the pandemic. Our current requirements for customers attending branches can be found via the link below, and we ask everyone to adhere to the current NSW Health guidelines to ensure ongoing customer and staff safety.

COVID-19 information centre

Bank around the clock online

Don't forget - if you'd prefer to bank online during the holiday season, you can do so around the clock via online banking or our award-winning app

Scheduled Maintenance

There is no maintenance scheduled over the Christmas and New Year's holiday period.

If you encounter any issues accessing your money through our online banking or app, please let us know on 13 13 86, or via Facebook Messenger.

Mobile Wallets

Whether you're braving the stores in the lead-up to Christmas, meeting friends for catch-up drinks or shopping online at participating retailers, our range of Mobile Wallets make payments easier. If you haven't set up your Greater Bank card for Apple Pay or Google Pay payments, there's never been a better time.

Lost or stolen card?

Don't wait – lock your card anytime in our app, or get in touch ASAP on 13 13 86.

Fraud prevention

If at any time you suspect fraudulent activity on your account, please email us at

From all of us at Greater Bank, we hope you have a Merry Christmas, and a Happy New Year!

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Android and Google Pay are trademarks of Google LLC. Read the Google Pay Terms and Conditions.

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