What happens if I am not satisfied?

If you are not satisfied with our response, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA).

AFCA provides fair and independent financial services complaint resolution that is free to consumers. 

• Website: http://www.afca.org.au
• Email: info@afca.org.au
• Phone: 1800 931 678 (free call)
• Post: Australian Financial Complaints Authority,
  GPO Box 3, Melbourne VIC 3001

If your complaint is about your privacy or how we handle your Consumer Data Right (CDR data), you can also contact the Office of Australian Information Commissioner:

• Website: http://www.oaic.gov.au
• Phone: 1300 363 992
• Post: GPO Box 5288, Sydney NSW 2001