If you are not satisfied with our response, you have the right to make a complaint to our Internal Dispute Committee or to our External Dispute Resolution provider, the Australian Financial Complaints Authority (AFCA).
Subject to the dates referred to below, any of these bodies may forward your complaint to another external dispute resolution body if it considers the complaint would be better handled by that other body.
Who can you complain to?
Australian Financial Complaints Authority
- Online: www.afca.org.au
- Email: firstname.lastname@example.org
- Phone: 1800 931 678
- Mail: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001
Office of the Australian Information Commissioner
- Online: www.oaic.gov.au
- Email: email@example.com
- Phone: 1300 363 992
- Mail: Office of the Australian Information Commissioner, GPO Box 5218, Sydney NSW 2001