Open a bank account online to access and manage your money when and where it suits you.
Our Online Banking service is completely free of fees and charges. This includes paying a bill using BPAY® and payments to Greater Bank accounts or accounts at other financial institutions. That's what makes Greater Bank bank accounts the best bank accounts.
Open an everyday or savings account with us online and you’ll be registered in minutes! Or, drop into your nearest branch.
Give us a call or visit your nearest branch and we’ll get you set up!
Want to check the current system status of online banking, our app, the NPP or ATM/eftpos transactions?
Our Outage Alerts page has all this information and more, including details of any future scheduled maintenance.
Reset your password any time by selecting the 'Forgot your password' button on the online banking login screen and following the prompts.
We’ll send you an SMS with a temporary password to log in. Then, you can create a new password. You’ll get an email confirming your password has changed.
Or, you can call us and we’ll help you reset your password.
If you use the mobile app with a 4 digit Access Code, you can view your username by selecting "My details" - your username will be displayed at the top of the page under your name.
Let us know and we’ll help work it out together!
It generally means that you have entered the password incorrectly three (3) times.
If you've forgotten your online banking password, reset it via the 'Forgot your Password' link on the online banking login screen, or contact us for assistance.
You may be automatically logged out – this is a security measure to protect your information.
Simply log back in.
It will happen:
We’ve designed and tested our online banking compatibility with these operating systems.
| Apple iPad and iPhone |
Android | Browsers |
Running software version iOS 15 or later, Safari. |
and more. Running software version Android 11 or later with Internet Browser. |
Connection to online banking is via HTTPS (Hypertext Transfer Protocol Secure). Your browser must have JavaScript enabled and you must accept session cookies. For your online banking to run as seamlessly as possible, we recommend using the Google Chrome web browser. |
The easiest way to find the model and number of the device you are using is to use the device itself.
| Apple users | Android users |
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We recommend you update your software to the latest version on your device. This will make sure you have the best possible protection from new threats. As an added bonus, you’ll also get any improvements we’ve made to remove glitches or add helpful extra features.
| Apple users | Android users |
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If you prefer, you can turn on automatic updates, this means all your apps will update to the latest version without you having to update them manually.
| Apple users | Android users |
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One of the most important programs on your computer is your web browser.
It allows you to view websites and every web page runs through it.
The main reason is security.
Malicious people are constantly looking for new ways to steal your personal information.
One of the most common ways they are able to steal this information is by exploiting vulnerabilities in your web browser.
The older a web browser version is, the more time people have had to find these vulnerabilities.
A newer web browser is generally more likely to have better security. One commonly used web browser that is very vulnerable to exploitation by malicious people is Internet Explorer 6.
Another reason to upgrade is that newer versions of web browsers can take advantage of new standards and technologies, making them faster, and a faster web browser means that you will save time on every web page you open.
Installing a new web browser is free and only takes minutes.
Find out which web browser you are currently running and then visit your web browser support site for how to upgrade it.
Your web browser is one of the most important programs on your computer. Every website you view runs through your browser. The main reason it’s important to keep your web browser updated is security.
Criminals are constantly looking for new ways to steal your personal information. One of the most common ways they do this is by exploiting vulnerabilities in your web browser – the older it is, the more likely it is that people have been able to find these vulnerabilities. A newer web browser will have better security and keep your information safe.
Another reason to upgrade is that newer web browsers take advantage of new standards and technologies, making them faster. This means you’ll save time and be able to browse the web more quickly.
Installing a new web browser is free and only takes minutes. Find out which browser you’re currently using, and then visit your web browser support site for instructions on how to upgrade it.
Log into your mobile banking app or online banking.
Log in to your mobile banking app or online banking.
You can hold or delete a scheduled payment prior to 10:30am on the scheduled payment date.
Please note that for any scheduled payment that falls on a Public Holiday or non-business day, this scheduled payment will process on the business day before.
Log in to your mobile banking app or online banking.
Select the BPAY option from the menu on the left if using a desktop/browser. If using our mobile app, select Transfer & Pay, then BPAY.
Select the Biller (saved or new). If a new Biller, input the Biller Code and Customer Reference Number (these can be found on your bill).
Select the amount and the timeframe and select Pay.
Log in to your mobile banking app or online banking.
Select the ‘Pay Anyone’ option from the menu on the left if using a desktop/browser. If you’re using our mobile app select ‘Transfer & pay’ then ‘Pay Anyone’.
Select the account you wish to pay from, the account details you wish to send to and the amount.
Enter the payment details that you wish to send funds to. Switch on the toggle for "Send as Osko Payment" to send as an Osko® and PayID® Payment
Check the information and select ‘Confirm’ if details are correct
PayTo is a new alternative form of digital payment which allows you to manage payments from your account.
By using PayTo, you have visibility and control over your payments through our app and online banking.
You can use PayTo like direct debit, to process regular payments, or it can also be used for one-off real-time payments, the same way as you use your credit or debit card.
PayID and PayTo are registered trademarks of NPP Australia Limited.
Unless your payee informs you that your existing direct debit will be replaced with a PayTo agreement, nothing will change.
We’ll be sure to let you know if this happens.
It’s only once you’ve provided a payee with your banking details that your payee can set up a PayTo agreement.
You’ll be sent the agreement via our app or online banking to review and authorise.
PayID and PayTo are registered trademarks of NPP Australia Limited.
When referring to PayTo agreements, the payee is the person or business requesting or receiving funds from your account.
You, the customer, make the payment to the payee.
PayID and PayTo are registered trademarks of NPP Australia Limited.
Access
Business Access
Business Optimiser
Cash Management
Retirement Plus
Ultimate Access
Ultimate Offset
Line of Credit
Ultimate Line of Credit
Business Line of Credit
PayID and PayTo are registered trademarks of NPP Australia Limited.
Easy.
Within the app, your payment agreements can be found under Manage > PayTo.
If you’re using online banking, you can find your payment agreements under Manage > Payments > PayTo.
PayID and PayTo are registered trademarks of NPP Australia Limited.
Access your active PayTo agreements via our app or online banking and check the set payment frequency.
This will help you determine the date of your next payment.
As PayTo agreements are set up by payees, we aren’t able to specify when they’re due.
PayID and PayTo are registered trademarks of NPP Australia Limited.
If you decline a PayTo agreement from a payee, the agreement is cancelled.
This means the payee won’t be able to receive payments from the account.
In the event that you change your mind, you’ll need to ask your payee to send another PayTo agreement authorisation request.
PayID and PayTo are registered trademarks of NPP Australia Limited.
Once a PayTo agreement is in place, you’re only able to change the linked account or PayID.
For any other changes to the agreement, you’ll need to contact your payee - they’ll send through an update request for you to review and authorise in our app or online banking.
PayID and PayTo are registered trademarks of NPP Australia Limited.
If you decline an update to a PayTo agreement, nothing changes.
Your existing agreement remains in place, and your account will continue to be debited according to the frequency and amount previously set.
PayID and PayTo are registered trademarks of NPP Australia Limited.
Acting according to your instructions, we’ll stop any payments being processed as part of the PayTo agreement.
It’s important to remember, however, that pausing an agreement isn’t the same as cancelling or pausing your contract or subscription.
As your payee will be unable to debit funds from your account, it’s possible that they may charge you fees for missing any payments while your PayTo agreement is paused.
PayID and PayTo are registered trademarks of NPP Australia Limited.
Acting according to your instructions, we will cancel the PayTo agreement.
You should keep in mind, however, that cancelling the PayTo agreement isn’t the same as cancelling your contract with your payee, and they may charge you fees for any payments you miss.
It’s wise to always check with your payee before cancelling a PayTo agreement.
PayID and PayTo are registered trademarks of NPP Australia Limited.
If you become aware of a payment agreement request or payment processed from your account that you are not expecting or that you didn’t authorise, appears suspicious or has been made in error, let us know as soon as possible.
If you have any complaints about goods or services purchased using a PayTo payment agreement you should resolve the complaint directly with the payee/merchant.
PayID and PayTo are registered trademarks of NPP Australia Limited.
The PayTo authorisation limits are outlined on our Payment limits page.
Contact us if you wish to request a modification to your PayTo authorisation limit.
PayID and PayTo are registered trademarks of NPP Australia Limited.
PayTo agreements can only be initiated by merchants or service providers who use PayTo.
With this being said, over time, merchants or service providers with whom you’ve got an existing direct debit set up may decide to switch to using PayTo.
If a merchant or service provider automatically switches your direct debit to a PayTo agreement:
We will also notify you when we receive payment instructions for the migrated direct debit.
PayID and PayTo are registered trademarks of NPP Australia Limited.
The notifications you’ll receive relating to PayTo will fall into three separate categories.
Action required
These notifications will be sent via SMS or email, when;
a new agreement is created by merchant, or
an existing agreement is amended by a merchant.
Agreement lifecycle
These notifications will be sent via email, when;
a new agreement is created for a migrated direct debit,
a new agreement is authorised or declined,
a new agreement times out before being authorised or declined,
a new agreement is recalled by the payee or payment initiator,
an updated agreement is authorised or declined,
an updated agreement times out before being authorised or declined,
an updated agreement is recalled by the payee or payment initiator,
an agreement expires or has reached end of term,
an agreement is paused by you,
an agreement is paused by the payee or payment initiator,
an agreement is resumed by you,
an agreement is resumed by the payee or payment initiator,
an agreement is cancelled by you, or
an agreement is cancelled by merchant.
Payment processing
These notifications will be sent via email, when;
a PayTo payment is sent, initiated by the payment initiator, or
a PayTo payment is declined due to insufficient funds or a generic decline.
PayID and PayTo are registered trademarks of NPP Australia Limited.
Confirmation of Payee is an industry-wide service rolling out in 2025 that adds a layer of protection for payments to a BSB and account number. It checks the account name, BSB and account number you’ve entered against the details held by the recipient’s bank and lets you know whether it’s a match. This can help you make informed decisions before you make a payment, reducing the risk of scams and mistaken payments.
Confirmation of Payee is an initiative of Australian Payments Plus, the same organisation that also provides trusted payment services like BPAY®, Osko®, eftpos, PayID® and PayTo®.
When you make certain payments to a BSB and account number, Confirmation of Payee checks the details you enter against the account details held by the recipient’s bank and gives you a match outcome. That helps you decide what you want to do next – and gives you more confidence that the money you’re paying is going to the right account.
You don’t need to do anything. Confirmation of Payee is already available in the app and online banking. When you make certain payments to a BSB and account number, or add or edit a payee, you will be given the match result.
Confirmation of Payee will check account details when you add or edit a payee or make a payment to a new payee or a payee you haven’t already checked using the service in the previous 6 months. The Confirmation of Payee service may check the payee name you enter against the account details held by the payee’s bank and may provide you with a match outcome to indicate that the account name matches the account.
If you are receiving money into a personal account using your BSB and account number, and the payer’s financial institution participates in the Confirmation of Payee service, the person who’s paying you will be shown your account name only if the name they have entered is a match or a close match. If any of these details are incorrect, your name will not be shown to protect your privacy.
If you’re a business or government organisation account that’s receiving a payment, the name of your account will be shown to the payer, regardless of whether it’s a match or not.
If you have any questions or concerns on how this may impact you, please contact us.
For further information about how we manage your privacy including how you can access and correct your personal information or make a complaint about how we have handled your information, please see our Privacy and Credit Reporting Policy.
If you want to get paid without any confusion or potential delays, you can share the account name, BSB and account number for your bank account. Alternatively, you can provide your PayID®. This is especially important if you’re a business with an account name that differs from the name you’re using to take a payment; for instance, if you have a different trading name for a particular part of your business.
Confirmation of Payee checks the account name, BSB and account number you’ve entered against the details held by the recipient’s bank to let you know whether it’s a match or a close match – or if the details don’t match at all. All Confirmation of Payee information is passed securely between financial institutions to ensure your data remains safe.
If you enter the wrong account details, you can end up sending your money to the wrong recipient. It may not be possible to recover funds from an unintended recipient, which is why it’s important to check the accuracy of the details you enter before you send your money.
Yes. Confirmation of Payee will not stop you from making a payment (unless it identifies the recipient account is closed), but if the match outcome indicates that the details do not look right, it is your responsibility to confirm the account information before proceeding, such as by checking with the intended recipient. You should only proceed with the payment if you are confident that the recipient’s BSB and account number is correct, and the payee is trustworthy. We encourage you to be scam aware and always take steps to make sure you know who you are paying, as scams or mistaken payments may not be able to be recovered.
To ensure your name is accurate in the Confirmation of Payee service, please contact us to update your account details. You will need to provide appropriate proof of your change of name.
Names with special characters, like apostrophes (‘), will still match without being entered. For example, enter “O’Brien” as “O Brien” or “Obrien”. Or an account name with an ampersand (&) such as Paper & Pen can be entered as Paper Pen.
You may apply to opt-out of the Confirmation of Payee service in limited circumstances. You can do this by visiting any of our branches or by calling us. This means your account name and match outcome will not be displayed to payers and could impact the likelihood of the payer proceeding with the payment. To understand the opt out process and the implications, please contact us.
Any of Greater Bank's products which feature a Visa debit or credit card are eligible for use with Apple Pay and Google Pay™.
Google Pay Terms of Use.
Google, Google Pay, Android, Google Wallet, Google Play and the Google Play logo are trademarks of Google LLC.
Apple Pay Terms of Use.
Apple, the Apple logo, Apple Pay, Apple Wallet, Apple Watch, Face ID, iPad, iPhone, iTunes, Mac, MacBook Pro, Safari, and Touch ID are trademarks of Apple Inc., registered in the U.S. and other countries and regions. For a list of compatible Apple Pay devices, see support.apple.com/en-us/HT208531
Apple Pay is an easy, fast, secure way to make contactless payments without physically using your card.
All you need to do is add your Greater Bank Visa debit or credit card to your Apple Wallet and then you can use your compatible iOS device to make purchases online or in stores.
Apple Pay works at millions of stores worldwide – anywhere you can make a contactless payment.
Apple Pay Terms of Use.
Apple, the Apple logo, Apple Pay, Apple Wallet, Apple Watch, Face ID, iPad, iPhone, iTunes, Mac, MacBook Pro, Safari, and Touch ID are trademarks of Apple Inc., registered in the U.S. and other countries and regions. For a list of compatible Apple Pay devices, see support.apple.com/en-us/HT208531
For a full list of compatible devices, please visit https://support.apple.com/en-au/HT208531
Apple Pay Terms of Use.
Apple, the Apple logo, Apple Pay, Apple Wallet, Apple Watch, Face ID, iPad, iPhone, iTunes, Mac, MacBook Pro, Safari, and Touch ID are trademarks of Apple Inc., registered in the U.S. and other countries and regions. For a list of compatible Apple Pay devices, see support.apple.com/en-us/HT208531
We recommend that you always use the latest version of iOS.
For more information about updating your iOS version, please visit https://support.apple.com/en-au/HT204204
Apple Pay Terms of Use.
Apple, the Apple logo, Apple Pay, Apple Wallet, Apple Watch, Face ID, iPad, iPhone, iTunes, Mac, MacBook Pro, Safari, and Touch ID are trademarks of Apple Inc., registered in the U.S. and other countries and regions. For a list of compatible Apple Pay devices, see support.apple.com/en-us/HT208531
Any of your Greater Bank Visa debit or credit cards.
Apple Pay Terms of Use.
Apple, the Apple logo, Apple Pay, Apple Wallet, Apple Watch, Face ID, iPad, iPhone, iTunes, Mac, MacBook Pro, Safari, and Touch ID are trademarks of Apple Inc., registered in the U.S. and other countries and regions. For a list of compatible Apple Pay devices, see support.apple.com/en-us/HT208531
The process to add a card to Apple Pay is slightly different for each device.
Please visit https://support.apple.com/en-au/HT204506 for more information on how to set up Apple Pay.
Apple Pay Terms of Use.
Apple, the Apple logo, Apple Pay, Apple Wallet, Apple Watch, Face ID, iPad, iPhone, iTunes, Mac, MacBook Pro, Safari, and Touch ID are trademarks of Apple Inc., registered in the U.S. and other countries and regions. For a list of compatible Apple Pay devices, see support.apple.com/en-us/HT208531
You can remove a card from Apple Pay at any time, the process is slightly different for each device.
Apple Pay Terms of Use.
Apple, the Apple logo, Apple Pay, Apple Wallet, Apple Watch, Face ID, iPad, iPhone, iTunes, Mac, MacBook Pro, Safari, and Touch ID are trademarks of Apple Inc., registered in the U.S. and other countries and regions. For a list of compatible Apple Pay devices, see support.apple.com/en-us/HT208531
Please refer to the How to Pay video here
For more information, please visit https://support.apple.com/en-au/HT201239
Apple Pay Terms of Use.
Apple, the Apple logo, Apple Pay, Apple Wallet, Apple Watch, Face ID, iPad, iPhone, iTunes, Mac, MacBook Pro, Safari, and Touch ID are trademarks of Apple Inc., registered in the U.S. and other countries and regions. For a list of compatible Apple Pay devices, see support.apple.com/en-us/HT208531
Apple Pay can be used anywhere you can tap and pay and on participating websites.
For more information, please visit https://www.apple.com/au/apple-pay/where-to-use/
Apple Pay Terms of Use.
Apple, the Apple logo, Apple Pay, Apple Wallet, Apple Watch, Face ID, iPad, iPhone, iTunes, Mac, MacBook Pro, Safari, and Touch ID are trademarks of Apple Inc., registered in the U.S. and other countries and regions. For a list of compatible Apple Pay devices, see support.apple.com/en-us/HT208531
The first card you add to the Apple Wallet will automatically become your default card that is used to pay.
To make Greater Bank your default card for Apple Pay:
You can also select the card that you wish to use in your Apple Wallet at the time of purchase.
Apple Pay Terms of Use.
Apple, the Apple logo, Apple Pay, Apple Wallet, Apple Watch, Face ID, iPad, iPhone, iTunes, Mac, MacBook Pro, Safari, and Touch ID are trademarks of Apple Inc., registered in the U.S. and other countries and regions. For a list of compatible Apple Pay devices, see support.apple.com/en-us/HT208531
https://support.apple.com/en-au/HT205583
Apple Pay Terms of Use.
Apple, the Apple logo, Apple Pay, Apple Wallet, Apple Watch, Face ID, iPad, iPhone, iTunes, Mac, MacBook Pro, Safari, and Touch ID are trademarks of Apple Inc., registered in the U.S. and other countries and regions. For a list of compatible Apple Pay devices, see support.apple.com/en-us/HT208531
You do not need any type of internet connection to use Apple Pay in stores.
Apple Pay in stores uses the NFC chip (Near Field Communications) to transfer the payment information to the store's terminal. There is no internet connection required.
Apple Pay Terms of Use.
Apple, the Apple logo, Apple Pay, Apple Wallet, Apple Watch, Face ID, iPad, iPhone, iTunes, Mac, MacBook Pro, Safari, and Touch ID are trademarks of Apple Inc., registered in the U.S. and other countries and regions. For a list of compatible Apple Pay devices, see support.apple.com/en-us/HT208531
Yes, the same transaction limits that are on your physical card also apply to Apple Pay.
If a PIN is required, you will need to enter the PIN for your card at the terminal.
Apple Pay Terms of Use.
Apple, the Apple logo, Apple Pay, Apple Wallet, Apple Watch, Face ID, iPad, iPhone, iTunes, Mac, MacBook Pro, Safari, and Touch ID are trademarks of Apple Inc., registered in the U.S. and other countries and regions. For a list of compatible Apple Pay devices, see support.apple.com/en-us/HT208531
No. Once a card has been reported lost/stolen or is locked, the card is suspended in your digital wallet and cannot be used.
If the card is found and unset as lost/stolen or unlocked, the card will automatically resume in your digital wallet, provided there are no other restrictions on the card.
If a new card is ordered, it will update to the wallet automatically and you can recommence making payments/purchases using your digital wallet.
Apple Pay Terms of Use.
Apple, the Apple logo, Apple Pay, Apple Wallet, Apple Watch, Face ID, iPad, iPhone, iTunes, Mac, MacBook Pro, Safari, and Touch ID are trademarks of Apple Inc., registered in the U.S. and other countries and regions. For a list of compatible Apple Pay devices, see support.apple.com/en-us/HT208531
There can be several reasons why a transaction is declining. First, you should check for the following issues:
If your transaction is still declining after running through these troubleshooting steps, get in touch with us on 13 13 86 or via Facebook Messenger for further assistance.
Apple Pay Terms of Use.
Apple, the Apple logo, Apple Pay, Apple Wallet, Apple Watch, Face ID, iPad, iPhone, iTunes, Mac, MacBook Pro, Safari, and Touch ID are trademarks of Apple Inc., registered in the U.S. and other countries and regions. For a list of compatible Apple Pay devices, see support.apple.com/en-us/HT208531
If the replacement card has the same card number as the original, the details will remain the same. All you need to do is activate your new card and you can start using it.
If your replacement card has a new number on it, the details will be automatically updated.
Apple Pay Terms of Use.
Apple, the Apple logo, Apple Pay, Apple Wallet, Apple Watch, Face ID, iPad, iPhone, iTunes, Mac, MacBook Pro, Safari, and Touch ID are trademarks of Apple Inc., registered in the U.S. and other countries and regions. For a list of compatible Apple Pay devices, see support.apple.com/en-us/HT208531
No, you don’t need to re-enrol your new card as the new expiry date is automatically updated.
You do however need to activate your new card before you can start using Apple Pay again.
Apple Pay Terms of Use.
Apple, the Apple logo, Apple Pay, Apple Wallet, Apple Watch, Face ID, iPad, iPhone, iTunes, Mac, MacBook Pro, Safari, and Touch ID are trademarks of Apple Inc., registered in the U.S. and other countries and regions. For a list of compatible Apple Pay devices, see support.apple.com/en-us/HT208531
Generally, you will not be required to enter your PIN for purchases with Apple Pay.
However, some older merchant terminals may request it.
Apple Pay Terms of Use.
Apple, the Apple logo, Apple Pay, Apple Wallet, Apple Watch, Face ID, iPad, iPhone, iTunes, Mac, MacBook Pro, Safari, and Touch ID are trademarks of Apple Inc., registered in the U.S. and other countries and regions. For a list of compatible Apple Pay devices, see support.apple.com/en-us/HT208531
When adding your Greater Bank Visa card to Apple Pay, your card number is not recorded - a device account number is created instead.
Your account details aren’t shared with merchants as they will only receive the device account number.
This is done to protect your card details so they aren’t exposed to others.
Apple Pay Terms of Use.
Apple, the Apple logo, Apple Pay, Apple Wallet, Apple Watch, Face ID, iPad, iPhone, iTunes, Mac, MacBook Pro, Safari, and Touch ID are trademarks of Apple Inc., registered in the U.S. and other countries and regions. For a list of compatible Apple Pay devices, see support.apple.com/en-us/HT208531
No, there are no fees to add your card to Apple Pay.
Apple Pay Terms of Use.
Apple, the Apple logo, Apple Pay, Apple Wallet, Apple Watch, Face ID, iPad, iPhone, iTunes, Mac, MacBook Pro, Safari, and Touch ID are trademarks of Apple Inc., registered in the U.S. and other countries and regions. For a list of compatible Apple Pay devices, see support.apple.com/en-us/HT208531
https://support.apple.com/en-au/HT201469
Apple Pay Terms of Use.
Apple, the Apple logo, Apple Pay, Apple Wallet, Apple Watch, Face ID, iPad, iPhone, iTunes, Mac, MacBook Pro, Safari, and Touch ID are trademarks of Apple Inc., registered in the U.S. and other countries and regions. For a list of compatible Apple Pay devices, see support.apple.com/en-us/HT208531
https://support.apple.com/en-au/HT203027
Apple Pay Terms of Use.
Apple, the Apple logo, Apple Pay, Apple Wallet, Apple Watch, Face ID, iPad, iPhone, iTunes, Mac, MacBook Pro, Safari, and Touch ID are trademarks of Apple Inc., registered in the U.S. and other countries and regions. For a list of compatible Apple Pay devices, see support.apple.com/en-us/HT208531
https://support.apple.com/en-au/apple-pay
Apple Pay Terms of Use.
Apple, the Apple logo, Apple Pay, Apple Wallet, Apple Watch, Face ID, iPad, iPhone, iTunes, Mac, MacBook Pro, Safari, and Touch ID are trademarks of Apple Inc., registered in the U.S. and other countries and regions. For a list of compatible Apple Pay devices, see support.apple.com/en-us/HT208531
Google Pay is an easy, fast, secure way to make contactless payments without physically using your card.
All you need to do is add your Greater Bank Visa debit or credit card to Google Wallet and then you can use your compatible Android device to make purchases online or in stores.
Google Pay works at millions of stores worldwide – anywhere you can make a contactless payment.
Google Pay Terms of Use.
Google, Google Pay, Android, Google Wallet, Google Play and the Google Play logo are trademarks of Google LLC.
Any of your Greater Bank Visa debit or credit cards.
Google Pay Terms of Use.
Google, Google Pay, Android, Google Wallet, Google Play and the Google Play logo are trademarks of Google LLC.
No, there are no fees to add your card to Google Wallet.
Google Pay Terms of Use.
Google, Google Pay, Android, Google Wallet, Google Play and the Google Play logo are trademarks of Google LLC.
Your phone uses Near Field Communications (NFC) to communicate with the terminal and so you may not need an internet connection to use the Google Wallet app in stores.
Due to the nature of NFC, you may however be prompted to connect to the internet if you have not done so for an extended period of time to ensure you can use the app in stores.
Google Pay Terms of Use.
Google, Google Pay, Android, Google Wallet, Google Play and the Google Play logo are trademarks of Google LLC.
Yes you can. Here's how to remove or suspend a card.
That's it - you're done!
Google Pay Terms of Use.
Google, Google Pay, Android, Google Wallet, Google Play and the Google Play logo are trademarks of Google LLC.
To add a card to Google Wallet, simply follow the below steps:
Too easy!
Google Pay Terms of Use.
Google, Google Pay, Android, Google Wallet, Google Play and the Google Play logo are trademarks of Google LLC.
We may exchange information about a customer with Google and Visa to facilitate any transaction you initiate using your Greater Bank Visa card through Google Wallet.
We may also share your information to assist Google in improving Google Wallet.
By registering your Greater Bank Visa card with Google Wallet and agreeing to our Google Pay Terms and Conditions, you consent to us sharing your information with Google and Visa.
If you don’t want us to collect or share this information, you should not register your Greater Bank Visa card with Google Wallet.
Google’s data collection and handling practices are in accordance with Google's Privacy Policy which can be found on their website. You can find out more about Greater Bank’s information handling practices by reading our Privacy Policy.
Google Pay Terms of Use.
Google, Google Pay, Android, Google Wallet, Google Play and the Google Play logo are trademarks of Google LLC.
Yes, the same transaction limits that are on your physical card also apply to Google Pay.
If a PIN is required, you will need to enter the PIN for your card at the terminal.
Google Pay Terms of Use.
Google, Google Pay, Android, Google Wallet, Google Play and the Google Play logo are trademarks of Google LLC.
When adding your card to Google Wallet, you are required to verify it as a way to protect your account.
Google Pay Terms of Use.
Google, Google Pay, Android, Google Wallet, Google Play and the Google Play logo are trademarks of Google LLC.
There can be several reasons why a transaction is declining. First, you should check for the following issues:
If your transaction is still declining after running through these troubleshooting steps, get in touch with us on 13 13 86 or via Facebook Messenger for further assistance.
Google Pay Terms of Use.
Google, Google Pay, Android, Google Wallet, Google Play and the Google Play logo are trademarks of Google LLC.
If you would like to know more about Google Pay, please visit the Google Pay website here.
Google Pay Terms of Use.
Google, Google Pay, Android, Google Wallet, Google Play and the Google Play logo are trademarks of Google LLC.
If the replacement card has the same card number as the original, the details will remain the same.
All you need to do is activate your new card and you can start using it.
If you will be receiving a replacement card that has a new card number, your Google Wallet will be updated immediately once the card has been ordered and you can commence making payments.
Google Pay Terms of Use.
Google, Google Pay, Android, Google Wallet, Google Play and the Google Play logo are trademarks of Google LLC.
No, you don’t need to re-enrol your new card as the new expiry date is automatically updated.
You do however need to activate your new card before you can start using Google Pay again.
Google Pay Terms of Use.
Google, Google Pay, Android, Google Wallet, Google Play and the Google Play logo are trademarks of Google LLC.
When adding your Greater Bank Visa card to Google Wallet, your card number is not recorded - a virtual number is created instead.
Your account details aren’t shared with merchants as they will only receive the virtual number.
This is done to protect your card details so they aren’t exposed to others.
Google Pay Terms of Use.
Google, Google Pay, Android, Google Wallet, Google Play and the Google Play logo are trademarks of Google LLC.
You will need to add your Greater Bank Visa card back into Google Wallet through the enrolling process.
Google Pay Terms of Use.
Google, Google Pay, Android, Google Wallet, Google Play and the Google Play logo are trademarks of Google LLC.
You will only need to use your PIN when your transaction is over $200.
Some stores have a $100 threshold before your PIN is required.
This PIN is the same as your physical card.
Google Pay Terms of Use.
Google, Google Pay, Android, Google Wallet, Google Play and the Google Play logo are trademarks of Google LLC.
The first card you add to Google Wallet will automatically become your default card that is used to pay.
To make Greater Bank your default card for Google Pay, simply open Google Wallet, tap and drag your card to the “Default Card” spot at the top of the app’s Home screen.
Google Pay Terms of Use.
Google, Google Pay, Android, Google Wallet, Google Play and the Google Play logo are trademarks of Google LLC.
Yes. If you are an iPhone* user, you can download a free application via the App Store in iTunes.
Download the Greater Bank iPhone* app
*iPhone, iPad and iPod Touch are registered trademarks of Apple Inc.
Yes. If you are an Android™** phone user, you can download a free application via Google Play.
Download the Greater Bank Android** app
** Android is trademark of Google Inc
Fingerprint Login allows Greater Bank customers to log into our mobile banking app quickly, by scanning their fingerprint on their iOS or Android device.
Fingerprint Login allows you to manage your money on the go with ease, giving you faster access to your money when you need it.
Just hold your finger over your iPhone home button, and you’re off!
Fingerprint Login is available on iPhones and iPads with Touch ID enabled, and Android devices with Fingerprints registered.
Greater Bank customers will need to ensure they’ve downloaded the latest version of our app, and are currently using a 4-digit access code to access Greater Bank’s app.
Additionally, Android customers will need to ensure they are using a device with a Fingerprint scanner, and that meets minimum Google operating system requirements.
It’s easy as one, two, three!
If you have any issues with the above setup, complete steps 1 and 2, then log into our app, head to Manage > Security & access > Touch ID and turn the functionality on.
To turn on Fingerprint Login for your iPhone or iPad, simply open your settings (look for the cog icon), click on ‘Touch ID and Passcode” and follow the prompts.
Your device will walk you through registering one, or multiple fingerprints.
To turn on Fingerprint Login for your Android device, simply open your settings (look for the cog icon), click on "Lock Screen and Security > Fingerprints” and follow the prompts.
Your device will walk you through registering one, or multiple fingerprints.
You can turn Fingerprint Login off with ease at any time. Simply log in to our app and head to Manage > Touch ID, and select ‘OFF’.
It’s important to remember that use of Fingerprint Login will be disabled if you, at any stage:
After five (5) unsuccessful attempts to log in to our app using Fingerprint Login, Touch ID will be disabled on your Apple device, and you’ll be asked to enter your 4-digit device passcode.
This is a security safeguard built into Touch ID, and applies to our app as well.
After five (5) unsuccessful attempts to log into our app using Fingerprint Login, Fingerprints will be disabled on your Android device, and you'll be asked to enter your 4-digit device passcode.
This lock-out will last for 30 seconds before you'll be able to attempt Fingerprint Login again.
This is a security safeguard built into Fingerprints for Android devices, and applies to our app as well.
The Greater Bank mobile banking app lets you configure your access settings so that you no longer have to enter your full, lengthy username and password to access online banking.
You can set up a 4-digit access code of your choice so that you can quickly access your money on your mobile.
You can set up a 4-digit access code simply by logging onto online banking via the Greater Bank app, and accessing the settings menu.
Click devices, enter the 4-digit code of your choice, and register your device. It's that easy!
Absolutely.
Simply log on to online banking via the Greater Bank app, access the settings menu, click devices, and de-register the device of your choice.
Yes, very easily.
Simply log on to online banking via the Greater Bank app, go to Manage > Security & access > Access code, select ‘Change Access Code’, enter your new access code. You’ll then be asked to confirm your access code and then you’re done!
Chances are you've simply entered your code incorrectly too many times and need to be re-verified.
The best course of action if you can't access online banking using your 4-digit access code is to give our customer service team a call on 13 13 86, Mon-Fri 8am-6pm, and Sat 8am-1pm.
If you enter an incorrect password a number of times you will be locked out of online banking.
If you are locked out of online banking, you can reset your password via the 'Forgot your password?' button on the online banking homepage.
Alternatively, you can contact our Customer Service Centre on 13 13 86 (Mon-Fri 8:00am to 6:00pm and Sat 8:00am to 1:00pm) to unlock your access.
Facial biometrics allows Greater Bank customers to log into the Greater Bank app quickly by scanning their face on their compatible iOS or Android device.
Facial Biometrics allows you to access your money quickly and securely.
Facial Biometrics is available on iPhones and iPads with Face ID enabled, and Android devices with Facial Recognition enabled.
Greater Bank customers will need to ensure they’ve downloaded the latest version of our App, and are currently using a 4 digit access code to access the Greater Bank app.
To turn on Face ID on your iPhone or iPad, simply open settings on your device and select ‘Face ID & Passcode’ and follow the prompts.
Once this is complete, you will then need to log onto the Greater Bank app, select Manage > Security & access > Touch ID/Face ID and select ‘On’.
To turn on Facial Recognition on your Android device, simply open settings on your device, tap ‘Biometrics and Security’ >‘Face Recognition’ and follow the prompts.
Once this is complete, you will then need to log onto the Greater Bank app, select Manage > Security & access > Touch ID/Face ID and select On.
You can turn off Facial Biometrics at any time. Simply log onto the Greater Bank app, select Manage > Security & access > Touch ID/Face ID and select Off.
It’s important to remember that use of Facial Biometrics will be disabled if you, at any stage:
Second Factor Authentication (2FA), or as it’s commonly referred to - Multi Factor Authentication (MFA) is an added layer of security for your online banking that is available in the app and online banking on web/desktop.
Second Factor, or Multi Factor Authentication means that you’ll be required to provide more than one way to confirm your identity before being able access the app or online banking. While this may seem irritating at times, this double-checking is a safety measure, put in place to keep your details and money safe.
Here’s how it works:
Things to remember:
If you’re an app or online banking user who primarily relies on using your username and password to log in, we recommend enabling Second Factor Authentication as a second layer of security.
Setting up and managing your Second Factor, or Multi Factor Authentication preferences is the work of mere moments. Here’s how it’s done:
First, login to our app or online banking.
Head to Manage > Security & access > Second factor authentication and follow the prompts to enable.
From here, you’ll have the ability to enable/disable Second Factor Authentication for both
Username and Password, and
Access Code methods of accessing our app and online banking.
When enabled, you’ll receive a One Time Password via SMS to your registered mobile number each time you login. That way, someone trying to fraudulently gain access to your accounts can’t do so without access to your mobile phone.
Absolutely, simply enter your new payee's details and proceed with payment.
Absolutely. Simply enter your new payee's details and proceed with payment.
You have the option to send the payment using Osko by BPAYⓇ (a real-time payment) using a PayIDTM or BSB/Account Number, or as a traditional third party payment, which can take up to two business days to process.
Yes. You are able to process redraws through our app or online banking.
If accessing online banking via a desktop/browser, select the printer icon at the top right of the payment receipt and follow the prompts.
If using the mobile app, as it is not possible to print a receipt from your phone you can choose to ‘Share’ the receipt.
Select the share icon at the top right of the payment receipt and choose how you wish to share it.
Yes. These transactions can be performed through our app or online banking.
If your online purchase is not going through, we will need to look into this for you and will need you to provide information regarding the transaction such as the amount and when the transaction was attempted.
You can call us on 13 13 86 during our Contact Centre hours of operation (Monday to Friday 8.00am - 6:00pm and Saturday 8.00am - 1.00pm) and a friendly staff member will be able to assist you.
Alternatively, you can send Greater Bank a secure mail from within our app or online banking to provide the information required to investigate the declined transactions.
You can share your BSB and Account Number in just a few easy steps!
If using the mobile app, on the home page next to your account number you will see the 'share icon'.
Tap this and it will open the menu for you to share from one of your apps. Select the app you want to use to share your information.
Your account details will populate in your desired app. You just need to find your contact or manually fill in their details and then press send.
If accessing online banking via a desktop/browser, you will see a ‘copy account details’ icon located on the home page next to your account number.
Click on this and you will receive a message saying ‘Copied’. You can then paste this detail into your chosen method of communication such as email or text message.
Your temporary password delivered by SMS will be valid for up to 21 days.
If you were unable to activate your account within this 21-day timeframe and your temporary password has now expired, you can reset your password via Greater Bank's online banking login page.
Alternatively, you can call our Customer Service Centre on 13 13 86 (Mon–Fri 8:00am to 6:00pm and Sat 8:00am to 1:00pm) and our staff will assist you.
If you have several third party payments to complete in any one calendar day it is best to create a batch and process all the transactions as one payment.
If you exceed your daily threshold, you will be required to phone our Customer Contact Centre to obtain a One Time Password to authorise your payment.
If you’re heading abroad, letting us know is easy, and can be done in a number of ways.
The key reason for doing this is so that your travel plans don’t get interrupted by not having access to your money. Our fraud and security monitoring may pick up transactions in a foreign location that don’t match your usual spending habits, and inadvertently put a hold on your accounts.
Here’s how to let us know ahead of time of your travel plans:
Online. Simply log into our app or online banking, and head to Manage > Security & access > Overseas trave notification. We’ll ask for the dates you intend tom travel, which countries you’ll be headed to, and which of your cards you intend to use while away.
Over the phone. Give us a call on 13 13 86, and let one of our friendly staff know of your travel plans.
In branch. Pop into your closest Greater Bank branch and have a quick chat with our team about your upcoming holiday itinerary.
While overseas, should you have any issues at all accessing your money, get in touch with us as soon as possible via your contact method of choice.
Yes, you may access online banking provided your mobile phone is connected to international roaming.
Additional carrier charges may apply for web access to online banking whilst overseas.
Quick Balance is a feature of our mobile banking app that gives you the option to you view the balances of up to three of your accounts without having to log-in to the app.
Activating Quick Balance is simple. To turn it on, simply:
If you’ve tried the steps above, and aren’t able to activate Quick Balance, you’ll just need to download the latest update of Greater Bank’s mobile banking app from the Apple App Store or the Google Play Store.
Once you’ve switched Quick Balance on, to use it, just open Greater Bank’s mobile banking app and swipe right to view your account balance(s).
You’re able to select up to three of your accounts to display using Quick Balance.
You can change these at any time by accessing Manage > Accounts > Quick Balance within the app.
All of our account types are eligible for display using Quick Balance.
Quick Balance can display Everyday Account, Savings Account, Credit Card, Personal Loan or Home Loan balances.
The way you’ve chosen to order your accounts within the mobile app will be mirrored on your Quick Balance display.
To change the order of your accounts, simply log in to the mobile app and re-order your accounts as you’d like them to be displayed using Quick Balance.
Quick Balance is refreshed every time you swipe left from our mobile app home-screen.
This means every time you view Quick Balance, it will provide you with an up-to-date reflection of your account balances as if you had actually logged in to the app.
While viewing Quick Balance, however, you’re able to refresh the screen using the ‘refresh’ button underneath your balance listings.
Not a problem.
Say, for example, you want to view your Access Account and two Bonus Saver Accounts using Quick Balance.
Your accounts will be displayed in the order they appear within mobile and online banking.
If you want to make your Quick Balance display clearer, you can personalise your account names within online banking.
So, you could name one of your Bonus Savers ‘Rainy Day Fund’ and the other ‘Holiday Savings’.
When activating Quick Balance, you’ll be given a list of devices that you currently have registered to use Greater Bank’s mobile banking app.
You can choose from this list which of these devices you’d like to use Quick Balance on.
So, if you have your iPhone and your Family iPad registered for our mobile app, but you only want to use Quick Balance on your iPhone, simply select this one device.
De-registering devices is just as easy and can be done at any time. Just click Manage > Accounts > Quick Balance and de-select the device in question from the list of registered devices.
To turn off Quick Balance, simply log in to Greater Bank’s mobile banking app, click Manage > Accounts > Quick Balance and select OFF.
It’s just that easy.
Not at all. We understand that not all our customers will want to take advantage of this feature, which is why we’ve made it an Opt-In feature only.
If you don’t want to activate Quick Balance, simply carry on using Greater Bank’s mobile banking app as per normal.
It sure is. By activating Quick Balance, only your account names and your available balance is shown on the Quick Balance screen of our App.
Essentially, in the event that your phone were lost or stolen, your sensitive information remains protected.
Anyone using your phone would still be forced to guess your 4-digit passcode Access Code or username and password to be able to access your account information.
We recommend setting up a device passcode or enabling fingerprint scanning in order to access your smartphone, just in case.
And don't forget, if you're no longer using a particular device, be sure to de-register it and uninstall the app
Apple Pay Terms of Use.
Apple, the Apple logo, Apple Pay, Apple Wallet, Apple Watch, Face ID, iPad, iPhone, iTunes, Mac, MacBook Pro, Safari, and Touch ID are trademarks of Apple Inc., registered in the U.S. and other countries and regions. For a list of compatible Apple Pay devices, see support.apple.com/en-us/HT208531
Google Pay Terms of Use.
Google, Google Pay, Android, Google Wallet, Google Play and the Google Play logo are trademarks of Google LLC.
Confirmation of Payee helps check account details before sending money and may not detect all errors or fraud. You’re still responsible for ensuring payment details are correct. T&Cs apply.
iOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license.
PayID and PayTo are registered trademarks of NPP Australia Limited.
®Osko and BPAY are registered to BPAY Pty Ltd ABN 69 079 137 518.
You should review the relevant payment facility terms and conditions available on our website before deciding whether a service is appropriate for your personal circumstances.
