How do I place a temporary lock on my Visa card?
Here’s how to place a temporary lock on your card if you think your Visa card has been lost or stolen. It helps ensure no further purchases can be made on your card until the card is unlocked, or a new one is ordered.
If you’re all set up with our app:
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Just log in to the app, tap ‘Services’, then tap ‘Card management’.
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Touch the drop-down menu next to the account in question
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Then tap ‘Temporarily lock card’.
If you’re not set up with our app:
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Please call 13 13 86. Our contact centre hours are Mon-Fri 8:00am to 6:00pm, and Sat 8:00am to 1pm, OR
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You can drop into your nearest branch.
Alternatively, you can visit Visa Australia’s lost your card website.
It’s then still a good idea to get in touch with us to order a replacement card, which you can do via your method of choice.